Everything was flawless aside from the app not working for initial pickup. Had to go into office, but attendant was super nice and helpful.
SEBASTIAN M
Customer Reviews for ACI Investment Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed. Great customer service as always!!
JUDITH PThe customer service was perfect that day. I recommend you promote
ANDRES PNothing to improve, service was by far the best.
Esther MVERY Well Experience when Renting
JEREMIAH GWasn’t where I wanted to pick the truck up from but I guess U-Haul couldn’t be bothered to deliver it to the selected pick up location.
CRAIG COutstanding service! Very prompt and thorough customer service.
Lisa CGreat service
MICHAEL MIt was a pleasant experience.
DELITA TNot really sure. Attendant did not charge to clean the filthy truck. I appreciate that. However, I was charged for extra mileage. This was due to having to travel an extra 20 miles in the opposite direction to pick up load as there was no 15 foot truck available in my home town. Actually there was a truck in Union City but the representative at Hornsby's Garage was unable to get it released from being missing. This cost me an additional $47. Rep in Clarksville unable to discharge additional charges.
LEONARD DGreat attendant!!
CHRISTOPHER SGreat location and truck availability, friendly knowledgeable staff, would definitely recommend
DAVID WThankful for the night key drop! Very convenient!
KRISTY FThere was no people. The truck was dropped off after hours. They are trying to charge me for dropping off a truck that was dirty when I picked it up though. That is disheartening.
DUANE BStaff friendly and polite. Easy transaction.
JAY JThe check in process was great, I feel bad I don't remember her name but she was great. Would rent another uhaul here again.
HILARY LOn point! Professional and courteous.
DAVID PEasy one way drop off process
Bryan SMake sure equipment is in working order. The truck's a/c did not work. It also overheated several times. The staff had several scams running. We made our contract online, subtracting the extra items such as moving blankets (automatically charged BY DAY) out of the contract. When we arrived, these items were added back in, and we had to wait OVER AN HOUR to get the contract changed, and of course the money will not be refunded for 10 days. Also, the person working INSISTED that we return the truck to this site, in spite of the fact that we were moving out of state. She said it would be cheaper, then of course tacked on the extra mileage she said didn't apply. These people have scam after scam. I would NEVER rent from here. When we complained about the a/c, we were told we should have turned around, and brought it back. We asked if they would have paid for the gas, mileage, unloading, reloading, etc. Ha! Of course not. This is the worst Uhaul business I have ever seen.
Michael WThe lady was extremely politely, friendly, and knowledgeable. Excellent experience!
Scott SFix the 12v power outlet in the truck. Otherwisean excellent experience!
EDWIN PVery polite and professional
Roger MEvery thing was in order!! Diane was amazing and very thorough and helpful!!!
Debbie TDo not offer them movers to help them, and telling the customer to do not give out ur payment code to them until the job is finished and u were satisfied with their work. The 130.00 was taken from my account the same day I was told about the movers, which I canceled their service, due to the movers wanted more money.
SHIRLEY CExcellent drop off experience
Sheli KSeamless visit. Thank you.
Ben SSuch a easy experience and a wonderful staff! From the reservation to the Pick up and return! This will be my go to U-haul provider, always!
Elizabeth WNothing; the woman who checked me out was fabulous; very nice, friendly, and professional. They say first impressions go a long way; my first impression was that this is a great place. I would rent from there again if I need to.
Thomas SSales associate was very nice and helpful.
Jeffery LI was returning the truck and had gone through 90% of the steps to do it on my mobile device when a member of the staff showed up asking me for the key and said it'd be "faster" if she checked me back in. I told her she could proceed. She noticed I was waiting around and told me I could go. I told her I wanted confirmation that the truck had been acceptable upon return (from cleanliness and fuel perspective) and she seemed bothered by this? I would not return to this location or recommend it, simply due to the personnel's attitude/demeanor.
Sean CAppreciate the great customer service.
Andrea SBest location we have used out of 10+ rentals while moving. Very helpful and friendly stalk. Easy drop off process and large parking lot for space dealing with a large truck! Are using them exclusively now!,
Mary EAwesome drop off location!! They make it so easy to drop off!! They have a large parking lot so easy to drop off larger trucks! Staff are really nice and very helpful!! Our favorite go to location!,
Patricia YNa
Larry WOnly possible thing is to have a dolly available.
BONNIE PVery nice lady.
thomas tQuick and simple drop off process. Very convenient location for us. Staff made it easy. Prompt receipts for return. Plenty of space for dropping off larger trucks.
Patricia YLocation was very easy to get to with a 26’ truck. Staff was very competent and made the process simple. Quick and easy!! No issues like we had with returns at another place!
Patricia YOutstanding customer services very happy with this business will use again if needed.
Peter BEverything was perfect
Jeffrey Ygreat service and good value moving experience.
Jay TGreat experience. Truck was spotless and ran great! Would highly recommended!
Carolyn JTalked with Jasmine on the phone for drop off assistance and she was extremely helpful.
Thomas TPaid for 50 miles. Did the math and we drove about 70. They charged us for 61 additional miles. When I called about it, although the woman was polite, they still sent me on a wild goose chase with another phone number instead of fixing the problem themselves. So in conclusion, they took money from me.
Ryan HEverything was handled quickly and efficiently.
Allan A