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Terrence T
Customer Reviews for AEL Master Cleaning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tell them to stop lying about the fuel and milage
Shantell BMy experience was very poor. I wanted to rent a dolly to pull ab broken down truck home. The truck was 2.1 miles from the uhaul dealer. I informed the dealer what truck I was pulling and what I was pulling it with. He did not have a dolly, but instead rented a car trailer to me. I asked if he was sure an extended cab truck would fit on it. He said yes. My truck wheelbase was too long for the trailer. I returned the trailer and asked if a refund was possible. He agreed but when he did the "refund" it was for more than the original amount. He said he made an error and insisted I give him the difference in cash. The "refund" was then canceled by him. Total SCAM!!!!!!
Sebastian HGreat location 👌 and ezy in and ezy out
Leroy SAlways helpful and fast at this location.
Andrea TI never use the app. I just drop by to rent a truck and have no problems. There is always availability. Trey has been very dependable and good customer service.
Beverly JI waited a whole hour before I was helped I went to a place with my 4 year old daughter that looked like an old farm! Yall also over charged me!! But it’s okay never again.. but the 2nd reservation at the Moreland location the man was very helpful & kind !!!
Kima PGreat location. No fuss. No complaints. Will be back.
ANDREA Tlocation was sketchy, u-haul was not clean in the passenger part and did not have gas. Engine light on and tire pressure was low. The guy did everything on his phone there wasn’t even a front desk.
Adriannah WGreat experience!! Thank you!!
CARRIE BThis location treated us very well! The gentleman that took care of us was very nice and genuine as well. Prior to getting to his location we were given the runaround with 3 other locations before we finally got to him with an actual rental. The process prior to him was horrible and inconvenient. I still don't understand how we can make reservations at a location , do online checking and then get to that location only to find out no one is there and the equipment was never available. I would really appreciate a call from corporate on how that situation can be rectified.
Tessa CDope guy
bernard kI would like to say I was most definitely surprised. Great customer service. The truck was awesome. They sent over paperwork. They help me change some things. This location is number one. Twanna
Twanna BThe truck had no gas in it. And it was dirty in the back. There were empty beer bottles inside the truck not a good place to rent.
Scott NVery professional and awesome hospitality! The truck got the job done and ran smooth, the plus about it was everything worked with no complications! I do recommend renting a U-Haul from these guys and company, you'll be satisfied! I will use them most certainly again and again in the future or if a family member needs to move! Thank you guys and much blessings!
Ezekiel SThis is a very unprofessional location. The miles on the truck did not reflect what was on the app. Which caused me to be charged twice the amount I was supposed to be charged.
FELECIA MCustomer service was awesome.
Stanley SGood service
Nelson AIf anyone needs service please go to this location they will help you!
Cashman BEverything is all good even customer service
Keisha BCustomer service is great I will give him three times up but I only have two👍👍
Arthur PNothing I was Satisfied
Arthur PClose this location
Alan JNo room to turn around at all and they damaged my 2013 4Runner that was in perfect condition. The two young guys who were told by the I assume owner to take off the trailer smashed it into the back of my 4Runner. There is a huge dent, scratch and paint damage. When I walked back to evaluate what the damage was, the two young guys tried to play it off hoping I wouldn’t notice. I quickly did and called them out with “who’s going to fix and pay for it”??. The rudest of the two said “not me I don’t know”. He was poorly dressed with his pants hanging down below his ass. He was extremely defensive, rude, young and ignorant. The owner came over and stated he did not want to involve insurance and that he would pay for it on a hand shake after I spend my time trying to find a place and estimate to fix it. This place is not representing your company name well at all. I filed an insurance claim and have time stamped photos of the damage. You need to send corporate to this shit hole. It’s a dump. I hope Uhaul fixes my vehicle and compensates me for having my time wasted.😡
Jordan HEnd up paying way too much money didn’t do but 30 miles and payed almost a hundred dollars don’t understand
Angelica HVery poor customer service to include operator/manager was 2 and a half hours late to location. I called many times to a dsiconnected number. Was told I would receive a discount for my troubles, I did not receive anything? I am very unpleased with the process and the location of rental all together
Michael Sthe truck was filthy. he wasn’t there on time. he overcharged me. terrible. would consider never renting again if you all do not contact me and fix this.
Ryan CBoth locations were professional Atlanta and NYC
julian mDid not have the dolly we requested which is the only reason for the overall rating. Used online check in prior to pickup which is great.
Todd TSmall. Hard to maneuver the trailer
Richard TGreat!
Josh HThere was nothing exactly wrong with the location. It was just a drop off point. Nothing to really judge for or against.
Eric SThe truck I used had significant damage on the inside, which prevented me from being able to use the ramp to load/unload. While this seems insignificant, I have a bad knee and my partner has a bad back so we were both physically taxed to our limit. I requested a dolly online when I was making my reservation and was told upon arriving at the location that they don’t provide dollies. I was asked how many miles I planned on driving, which I didn’t understand was a “service” question, and was billed for going over the estimation I provided. It would’ve been helpful to understand why I was being asked /what the consequences were but the rep’s vagueness felt shady. Using Uhaul for this move was ultimately more inconvenient than if I had just searched for volunteers online.
Matt MMake sure that you have listed correct phone numbers online for service contacts .?? Thank You
Audrey LThis was our fourth stop after being turned away at three other locations. The staff was friendly and we had no issues. the previous two other (Campleton and Peter Street) are a different story. You could tell they just didn't want to let a truck go for a one way drop. I ended up having to pay twice the mileage because of these two shady @ss locations. I wont be using U-Haul ever again. On the other hand, the customer service agents I spoke with (1800#) were very nice and helpful.
Monica DGreat Helpnat this location
kelvin wMake sure they go over agreement and terms with you
Tameca FEverything was great and your worker who assisted use was very professional and very kind I woul definitely be using the location again
equilla dI rented the trailer in PA on May 3. They Atlanta location started calling me immediately asking why I was late dropping the trailer off. I explained several times th3 situation, but .....They didn’t have a clue.
Mark Z