I appreciate AG Pack & Ship for working with me, as I apparently dropped the the U-haul off at the wrong Iowa City location. It was my fault, but they were very understanding and worked with me so that I did not get charged for late drop off. I will not hesitate to use them the next time I move.
Philip N
Customer Reviews for AG Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I scheduled my rental, I did not choose this location for a dropoff. But, received a phone call from Uhaul the day prior and they forced me to change my dropoff location. They did not explain why. When I got to AG Pack & Ship, they told me they don't typically take trailers and were generally unprepared to deal with a trailer. I felt bad for them, but I just did what Uhaul told me to do. This whole process was confusing because I went through the reservation on your website and had everything settled before I left town. Calling me en route to change my dropoff was disruptive, unhelpful, and in the end inconvenient for everyone involved. Would love to know why I couldn't just leave it at the location I set in the online reservation.
Joel L