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TREVOR R
Customer Reviews for AK&J Electric LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We highly recommend them for your next move. We rented a truck for 10 hrs, due to some weather issue we had to extend it. We called the location on late Saturday, he answered the call and extended it to 24 hrs without any extra charge. Wonderful customer support. We loved it!!
paul wI rented a Trailer from that location. The individual working there was very nice and helpful. I definitely recommend them to others.
Jeffrey SThe site was supposed to be open, but was not. We did the entire check in process online, including uploading the driver's liscense, etc to save time when we picked up the truck on site. However, when we got there we had to download the app. Took forever due to poor cell service in the area, then had to re-do everything we had already done online. In addition we had to add a 3rd cell number of a person for a "reference" so that someone could call this person and "vouch" for us. So imagine this - two 59 year old adults sitting in their car on a rainy Sunday morning calling their 23 year old son asking him to "ok" them to rent a UHaul. Seriously. Can't make this up. While we were tediously doing this all on a cell phone with poor service a random person showed up and removed a truck. He stopped by our car and asked what we were doing. He was a dealer for a site a mile or so away picking up a truck. He called the owner of that site, who then called us and gave some excuse for why the site was not staffed. He did not explain why he himself did not get out of bed to come to work that day. He did, however help us get out of the torment of the horrible app and "allowed" us to rent the truck we had already (we thought) rented online, and without calling our 23 year old son to vouch for us. Suggestions for improvement - don't offer online check in options if you don't plan to honor or use them; don't post hours that you don't intend to staff; if you have a call out get out of bed yourself and staff the site; don't require adults to have their children approve their ability to rent a Uhaul; don't require check in using a dysfunctional app.
Kevin COur representative went above and beyond expectations and we highly recommend U-Haul for your next move!
BRADLEY BThis U-Haul location is amazing to rent the U-Haul rental truck from. I would like to shout out to the person who helped me with renting out the U-Haul truck. He was very professional and willing to go above and beyond. Thank you for the great customer service. I would definitely rent from this location.
AKASH PYou need more of small open trailers without the ramp in our area
Salvator M