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STEVEN M
Customer Reviews for AMC Shed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service on a holiday weekend.
GRIFFIN MAll good
MICHAEL LDidn’t use it brothers ex wouldn’t let me get my car that’s why I returned it to same location
Alvin BThis location very poor 😢 waited over a1 and a half hour no one was their 2 other customers waiting on service left the trailer sit in front of shed u haul should let this location and find a more reputable place
TODD Kexcellent service will be renting again from this location
DEBBY Hdid not interact with personnel process of dropping off was easy with U Haul app.
Michael SI have rented from them before and will come back. Very professional and everything was ready to go when I got there.
KYLE QSimple pickup, very helpful for our upcoming move.
Trent GThe owner was very helpful and friendly. Truck was clean and good to go.
Amy EAMC Sheds is a great representative for UHAUL. I regularly rent auto transports and he will be my go to from now on!
David aI would rent from this location again friendly an fast in an out
Michelle EEverything was great
JAY LWas told that I could rent 1 way on the phone then when I went to pick up my he truck I was told that it had to come back to this location. Would not rent to me otherwise. This added to my cost.
Edward HNo employee was at the location at the scheduled pick-up time, and no employee showed up by the time I left. The door was unlocked and the truck keys for all 5 U-Hauls trucks were on the desk unsecured. I called and left multiple voice messages for the location without any being returned. I had a 4-man crew at my house for more than an hour waiting to get started. This delay cost me a wasted hour as we were not able to get everything moved as expected in the remaining time scheduled. I was informed by an employee who works for a different business on the same property that the individual who was scheduled to be at the U-Haul location had gone deer hunting. I'm not one to point fingers at anyone to cause them any hardships, but in this case had anyone wanted to steel a U-Haul, they would have had their choice of 5.
Angelo CAfter getting bounced around from different pickup locations I ended up at AMC. They couldn't have been nicer or more accommodating. They answered the phone when I called, were polite and helped me get on the road an no time. Will absolutely come back to them in the future. I've used U-Haul on a regular basis for over ten years, one of my best experiences yet. A+++
jarrod oJeremy was a very courteous, helpful and knowledgeable man.
Paul NTruck I rented was not there
Camilla VNo one was there. Someone from business next to it had to come help but they we’re obviously not familiar with the process and it took longer time
Camilla VArea not inviting and not mark well. No one on site to help. Had to call the 800# for assistance.
Elma NIt was a great experience hassle free
Brad RJeremy is professional, attentive, and very helpful. He helps you through every step of the process. AMC Shed is the BEST place to rent! Period! Go there to rent and you’ll be satisfied.
Peter HNone. Everyone we dealt with was great!
LISA CFriendly, respectful, professional location. Place to go for a rental.
Peter HJeremy was very nice and helpful
Madeline SGreat staff, nice and helpful.
Ian HEverything good except person would not wait for me to give him the location I wanted to return the truck to. Could not buy a lock there.
john kJeremy was very friendly and helpful.
Dawn DMore organized. Stated hours need to improve.
Thomas CI was overcharged for furniture pads not in the truck. Took the picture and followed the U-Haul app instructions and still got charged. The location is unmanned and the app doesn’t work well and transfers the administrative burden to me. Truck had food stains from a spilled drink on the seats so no one bothered to do the most minor cleaning.
Kenneth SThe gentleman that was there was very helpful. I originally was going to do an online pickup at a different location, but the mobile app is complete garbage. I ended up going to the AMC shed location & he was able to transfer my order & provide me with a truck immediately. If I ever need one in the future, I will definitely use that location & I'll never use the mobile app again.
Vanessa CThe U-haul representative at this location was very professional.
Norbert VFantastic. Jeremy was great and right on time.
Susanna SNo need to improve. Reserved trailer was available , no issues, and service was reasonably quick.
Ferdinand NTerms of the contract were not fully explained. Web page and initial rental agreement stated the rental "INCLUDED 2 DAYS and UNLIMITED MILES". On return of the trailer the following day I was charged for an additional day.
Jeffrey HEverything went smoothly. Jeremy was very courteous and helpful!
Christopher LWhen I rented the truck it had a quarter of tank of gas on it. Despite only going under 40 miles, I put gas in the truck before I brought it back. I was charged $40.09, $40.00 service charge and $10.00 for the gas. The next time I went to rent I was charged a service fee and again I was told I should have taken a ox of the odometer. If that was the case as a customer , I should have been told that, but I wasn’t. Essentially as a customer I should have been told that and essentially I feel like I was being called a liar about putting gas in the vehicle. If I had another alternative to renting from your company, I wouldn’t have rented from you again. This is not the way to treat a customer.
patricia sThe only recommendation I have is the cargo trailers should have tongue jacks on them in the event that trailer may have to be removed from the back of the vehicle. It would be impossible for it to be removed with the cargo trailer filled with items.
John SMy preferred location -- Rt. 24 Self-Storage in Millsboro -- refused my drop-off saying they were full. They had several trailers and several trucks, but clearly had room for the drop-off. They deserve a rating of 0 on any scale. The alternate location was uninviting and had no staff on either June 6th when I dropped the trailer or June 7th when I returned to the location. The self-return app did not work at this location and my return was only acknowledged the day after the trailer was dropped off. I would not recommend this location.
William CThis location was great , they helped me when 24/7 uhaul rental screwed up my reservation at another location. I had hired people to help with our move and had no truck . This location came thru and saved the day.
SCOTT SGreat staff and selection of equipment.
Steven BEasy to place trailer no issue with space large area
Dustin FThis is my first time renting a u-haul and I was very please how easy and professional my was.
Veronica GThe app would not load onsite(middle of a dead zone?)and how many pics do you guys need? After the first 5 and additional location request?, another one ? Really? Other than that BS, the equipment was great. Thanks
Lawrance KAccording to my reservation I supposed to be charged for 24 hour $18.95. Instead i was charged twice as much. In addition according my reservation i chose no insurance coverage. I was charge $16 without asking. I was not given rental agreement at time of the rent and was email it just next day.
Mikhail RThe 20 ft truck I was supposed to get, broke down the day before, I got a email at 732am stating that my truck my not be available, when I arrived at the Pickup location, Jeremy said he didn’t have a truck for me!!! He call U Haul and they told him to give me a 26 foot truck in place, so it ended good!!!
david bThe location is just an empty dirt parking lot. There is not a building for uhaul. Just park ot and leave the keys in an old rusted box. Seemed very skeptical
THEODORE BThis was the best Uhaul experience I have had.
Patrick QThe need to have easier access to the gate. Issues with the automatic eye. Thx
Phillip MCorporate customer service was amazing, the actual location, AMC Sheds in Dagsboro, De was horrible. Worst experience ever. Will never return to that location.
Alton HWas a drop off with no personnel on site.
Pia HI’ve rented several times in the last 2 years and is the easiest and most cost efficient option for moving a lot of goods.
RONALD SDid not return/answer phone messages, called several times and left 2 voice mails Location was closed at time of return, 12:30, even though we were informed by U-Haul that the location would be open
KENNETH PSo this is not a complaint about this site in particular but U-Haul operations in general . You are in the moving business . Most people move on weekends. You need to staff up for the weekends. I don't want to depend on a phone app. I want to deal with a human.
Raymond PNothing everything was wonderful
jay lThe Evergreen Team is the A team!
Edward MTruck was dirty inside the cab and smelled bad. The cargo bed was covered with sand and dirt. Requested a broom to sweep it out. They had nothing to clean it out. The mileage was under stated by 2 miles. When I was told the charge would be $155 I explained that it should only $122 because I had revised the reservation the previous day to remove the $30 charge for insurance. I was told it is too late that he already submitted the charge and could not remove it. When I told the returning location they had no problem removing the charge!!!!
Daniel JFriendly staff.
Glenn MIt was self service checkin.
KEVIN KNothing to improve on. This location is awesome. The attendant was very helpful. My trailer and reservation was ready upon my arrival. Could not ask for a better place to deal with. 100% satisfied
Daniel M