Had major problems with the U-Haul reservation site. I was kicked out 4 times and the 5th thought I had finished. When we went to pick up our trailer it had been rented. The gentleman at the store also went on the site and was kicked off multiple times, he finally called his headquarters and they got is straight. They upgraded us to a larger unit without charging the difference. Thanks for that. You need to make the reservation site more convenient.Todd H.
AMC Investments LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Dagsboro, DE 19939
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- 4.0 Average Customer Rating
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You have a drop off location that is not open on Saturday or Sunday. This location has poor cell service. Was not able to use the app to return my equipment. Called the location at 10am when they opened, and the person told me he was not at the location and would call me back. I called back at 1:22p, there was no answer. I left a voicemail for a return call to make sure everything was ok and to get a receipt for the equipment that I returned. As of today 10/31/2023, I have not gotten a call back from this location. I have to move again in 2 months and will not be using U-Haul. Company has to many changes after you schedule your reservation. My pickup location was 25 miles past the requested location. This put another hour to my round trip. Very disappointed.Stacey B.
I did a night drop offBruce G.
easy pick up and return!!!!!! would highly recommend this location!!!!!Todd C.
Was hard to find personnel. Was charged a $62 fuel surcharge / service which I plan to refute. The tank had more fuel than what I started with.ray P.