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Jack W
Customer Reviews for ANDREWS AUTO
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside was dirty
David H-Did not go over contract or check me in. -Resulted in me getting charged for coverage I did not order and cost me more than I wanted. -Had to connect trailer myself. This is unacceptable. I should be fully refunded for the inconvenience and unauthorized addition of coverage.
Nathan TThe truck designated for me was used by another location. Fortunately there was a larger truck available at my rental location. But I’m sure I had to pay the upcharge and use additional gas at my expense for something that was out of my control.
Gregg SI was told my total charge woujd be 212.00 dollars . My total bill was 262.02 when tax and other fees were added. I asked to make sure if the 212.00 that was the total charge and was told yes. I will never use U-Haul again and I will make sure I continue to tell everyone to check what their total charges are and that U-Haul cannot be trusted.
RANDAL R