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Chelsea D
Customer Reviews for APR Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a “guaranteed” pick up time at 1:00 pm. Had movers scheduled to meet at 2:00 to help load. Arrived at pick-up location and there was a sign on the door “gone to lunch be back at 2:15” Very aggravating!! Called regional office and the girl dispatched it to us but had to do all the hook ups on our own.
Patty CI was hesitant to rent a u-haul truck because of the experience with companies lately 😕 I found the gentlemen that dispatched my u-haul to be professional and all around genuine men. I will be renting from them again for my move and definitely recommend to anyone that wants a seamless and great experience and good conversation while the u-haul is being prepared for rental. I am beyond happy with my experience. Thank you APR for your outstanding customer service and support. Robert Cabe
ROBERT CA smaller but well stocked location. Individual attention at turn in was outstanding!
DONALD PEverything went smoothly from reservation online, to pick up, to delivery.
MARK MGreat work on getting us into the truck when he is busy.
TANNER WThe person who gives the key to the person who will drive the vehicle should encourage the driver to check the mirrors and adjust them accordingly.
BRIAN CGreat customer service. Second time using this site. Highly recommend.
Gregory GVery accommodating on this rental. I was a walk in with no reservation and was in and out with trailer swiftly. Very pleasant to deal with.
WILLIAM LProbably the entrance to the office needs to be fixed with the brick chip out of the threshold. I almost fell, did not hurt myself, but it sure was not very safe! Friendly and cordial though!!!
ORIE EYou don’t need to change anything. The experience was smooth and enjoyable. The associate (Clint) was the nicest person I have dealt with in a long time. He answered all my questions and made me feel like a valued customer. I was very impressed. Thank you so much.
CIARA WGood experience
STACY WTook money out of my account for no reason over two weeks later
Briley Vthe location seemed pretty sketchy and I wasn't even sure I was at the correct place. But the people were friendly and helpful. I had no issues with the vehicle or hand truck rental. I wish they had a pickup truck to have been able to rent, but instead I had a big giant moving truck. I was honestly terrified driving it. Luckily I only needed it for a short distance to get things to a storage unit.
COLLIN BThis is the place I rent my Uhaul equipment from. Never any hassle or surprises. Easy pick up and return.
JAMES MWe love our experienced with the U-Haul. The owner was so nice and explained everything thoroughly. I will be using this location again. I am very satisfied with our experience.
TEEJAY BPretty noticeable lifter knock ither than that good kept truck
Johnny PFix the front door, it sticks something wretched.
NICHOLAS HVery fast service. He knew what he was doing.
JAMES BThe only problem had nothing to do with the location but the actual U-Haul company representatives on the phone that do not divulge all fees or information when asking about turning in vehicles or asking for help in turning them in.
LeRoy WI brought the trailer back at 12:30 and they were closed for lunch so I parked it and left it. Similar issue when I picked it up - I had to wait. But the return was much quicker that way.
PHILIP HEasy to work with!
CRAIG SGreat fast service.
NOEL HQuick and easy checkout and check in. Very helpful staff
HEATHER CI came here because the U-Haul location on Grand intentionally lied to me about my truck’s towing capacity so he wouldn’t have to rent a trailer. This location was a breathe of fresh air. Will sing his praises all day. He was honest, quick, courteous, and professional. Thank you!!!
RASHELL BClint is a fantastic person to work with getting your equipment ready. Great job
TERRY CClinton was very organized and accommodating
DOUGLAS GClint, the manager of the U-Haul office is one of the best people I have ever worked with. He will make the process works regardless of any obstacles or difficulties that arise. It is readily apparent why the wall of this office is covered with national recognition awards dating back decades. Great job, Clint for helping me move my goods from Enid to Houston.
TERRY CThis was a night drop off; no personnel were available.
DAVID BHelped me find the right trailer for the car I was hauling.
KELLY TThe workers are great and very helpful
Gavin KSame as above gor this place !! I've used the Enid location lots and always good experience!
LISA ANothing. An excellent experience all around!
RYAN DNothing it was a good experience
THOMAS SGreat customer service and is affordable and reasonable on price
KOMTA TFast pick up and very very easy return. Nice equipement as well. Thanks and will tell everyone I know to come see you.
DANNY D