Customer Reviews for AR Wireless & Multiservice LLC
(U-Haul Neighborhood Dealer)

167 reviews

19027 Frederick Rd   Gaithersburg, MD 20879
(1 Mile South of Middlebrook Road at High Point Drive)

(301) 685-6582

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(301) 685-6582

19027 Frederick Rd
Gaithersburg, MD 20879
(1 Mile South of Middlebrook Road at High Point Drive)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SIMEON H. 
Rating:
5.0

Customer did not leave a comment.

COLLINS N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

ALLAUNTRIA Y. 
Rating:
5.0

Perfect

SERGE D. 
Rating:
2.0

I had pre-booked a dolly and furniture protectors, yet when I arrived these items weren't available. I booked at least a week in advance. I'd understand if it was a last minute order and the items weren't available, but people should be able to get the items they ordered in advance. Other than this, the staff were very curteous.

Amra S. 
Rating:
4.0

New place. Limited parking and a little hard to find, but it got the job done. Operator was friendly and helpful.

EVAN F. 
Rating:
3.0

The truck was really beat up. The seats wouldn't adjust. Was obviously a much older vehicle than I have rented in the past.

Deanie P. 
Rating:
5.0

Customer did not leave a comment.

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Chelle M. 
Rating:
5.0

Customer did not leave a comment.

Rajinder B. 
Rating:
5.0

Customer did not leave a comment.

Bahar H. 
Rating:
5.0

friendly and professional

Roberto A. 
Rating:
3.0

Don't let blankets sit outside. If you find blankets outside and they're wet, out them in a dryer. The key drop off box is not attached to anything, which is risky.

Ian L. 
Rating:
3.0

Location was okay, but inside seemed slightly messy and had a urine smell. Wasn't set up like a regular U-haul location.

Christopher L. 
Rating:
1.0

I wish there was a no-stars option. I was overcharged for a van. I reserved the van for two hours, with no equipment, and with the gas the same as I received it. I drove 35 miles in total. The owner charged me 1.29/miles. This is unacceptable. My total charge should have been around $57, and he charged me $71. I

Tina S. 
Rating:
3.0

The guy will charge without explained why. There trucks are dirty and the one rented has a hole on the back that can cause injury.

KOMI A. 
Rating:
4.0

Customer did not leave a comment.

Jody F. 
Rating:
2.0

Office was a mess and you had to step over multiple piles of junk on the floor to get anywhere. There is no parking for customers. The trucks/trailers were all crammed in and it was a car ballet to move everyone's personal vehicles and U-Hauls to get the trucks out to the customers.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
2.0

The guy charge for a 1/4 of gas that I didn't used. Never going back to that place.

OSCAR O. 
Rating:
4.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Excellent customer service

THANIGASALAM A. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Sunil L. 
Rating:
4.0

Customer did not leave a comment.

OLUWAFOLAKEMIABI O. 
Rating:
5.0

Location just at the point of help I greatly appreciate this.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

NARASIMHAN T. 
Rating:
5.0

Great service

JOHN RUSSELL S. 
Rating:
5.0

Perfect

HATEM D. 
Rating:
3.0

Customer did not leave a comment.

Ludovicus C. 
Rating:
5.0

Customer did not leave a comment.

ANUSHKA W. 
Rating:
2.0

Customer did not leave a comment.

Elsa R. 
Rating:
5.0

Customer did not leave a comment.

GASTON L. 
Rating:
1.0

It was really hard to pull in. There are a bunch of old cars and lots of trash all over. The office was a mess. The truck itself was not clean inside or out.

Patricia T. 
Rating:
5.0

VERY GOOD SERVISE

Adrienne A. 
Rating:
5.0

good

JUAN L. 
Rating:
5.0

Thank you again

Yvette D. 
Rating:
5.0

good

MARCO R. 
Rating:
4.0

AR Wireless staff was very friendly and check in was very easy. The location was nice but a little bit of a tight squeeze getting the truck up/down the hill/corner but it was ok. When I returned the truck without anyone in the store, gave the guy a call and he asked me to use the drop box for the key which was convenient. He even let us use the dolly that was already in the back of the truck My complaint is with Uhaul in general. When I made my reservation on the site (which was pretty easy and straight forward), I was never notified that my location changed. I found out when I logged into my account and noticed the location changed. Once I went to the new location, there were no trucks on the lot and the guy stated that Uhaul removed the truck the week prior with no notice to me at all. He gave me the customer service number, called it and the rep found a new location for me to pick up the truck. which added 12 miles to my round trip, which in the grand scheme of things, it is only $6 more but its the principle of it that I was never notified of the changes in locations. When I made the reservation, the email stated that I would be contact at least 7-10 days prior to my pick up to confirm location and equipment and that never happened. I rate AR Wireless Location Above Average and Uhaul as a whole as Below Average because of their inability to notifiy customers. Note: I will use them again in the future if the need arises. Penske rentals are $150 compared to $30/day for Uhaul.

Mike M. 
Rating:
5.0

Service was excellent

LORD B. 
Rating:
5.0

very good always

MYNOR S. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth K. 
Rating:
5.0

Exceptional service, definitely this would be my preferred location for future rentals

Saman D. 
Rating:
3.0

Customer did not leave a comment.

JULIAN B. 
Rating:
5.0

Fantastic customer service!

Samuel C. 
Rating:
5.0

VERY GOOD SERVICE

KIERSTEN M. 
Rating:
5.0

Customer did not leave a comment.

LAWRINDA Y. 
Rating:
3.0

Customer did not leave a comment.

ALEXSANDR G. 
Rating:
5.0

Very easy to work with, high flexibility and excellent customer service.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

VADIM Z. 
Rating:
5.0

We appreciated the help we received. Very professional and easy set up.

Daniel M. 
Rating:
5.0

Great guys with business. Thanks

ABDUL K. 
Rating:
5.0

Guru was very polite and helpful in every way. Jimmy Dholoo

JIMMY D. 
Rating:
5.0

very good service overall

BALAGURU R. 
Rating:
1.0

I arrived to the location and no one was there (2:30PM). When I called the number on the door, I was told to wait 5 minutes for someone to arrive. However, the person didn't arrive until about 15 to 20 minutes later, which was not good for me because I had someone waiting for me as I was picking up furniture. Additionally, I had done the mobile check out in order to expedite the pick up. On top of that, I was given a vehicle that did not have gasoline, and with all the "scare" about gasoline due to the hackers on the pipeline, I went to the gas station soon after picking up the vehicle and had to wait 25 minutes at the gas station as there was a long line of people, now I'm late to my destination almost an hour because all this. I put in $30 of gas to be sure I had enough, and ended up returning the vehicle with a lot more gasoline than I picked it up with, over a 1/4 of a tank versus empty I got it with. Very disappointed and this should not happen to anyone. Shame on you U-Haul, and I will definitely remember this next time I need a rental, might be better off going to Home Depot and using one of their vehicles.

Jorge R. 
Rating:
4.0

The owners were very helpful and friendly. Property was hard to find/see due to the trucks/equipment out of site behind their home 🏡.

JAMES S. 
Rating:
5.0

always very good

MYNOR S. 
Rating:
5.0

Super helpful return the huge truck up the hair pin turn driveway. We were a little apprehensive, but your representative made it a very easy transaction to return. Thank you!

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Dmitry K. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
3.0

Customer did not leave a comment.

Peter L. 
Rating:
1.0

The truck was filthy and they didn't have the equipment I requested. The location was changed without my knowledge or confirmation.

Shiva A. 
Rating:
3.0

Customer did not leave a comment.

DESIRAE M. 
Rating:
5.0

Customer did not leave a comment.

MANOUCHEKA E. 
Rating:
5.0

very good service

Enmanuel P. 
Rating:
5.0

Great customer service

ADDO A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Respectfully,friendly and nice worker .

Wilfredo M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

KWANG H. 
Rating:
5.0

Excellent customer service.

SORY S. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo M. 
Rating:
2.0

The store employee barely spoke to me and told me not to worry when I asked why he mentioned my card on file if I had paid and checked in online. When I left the store I had a hunch to check my account and turned out was charged for insurance after declining and charged for 2 days instead of 1. I called Uhaul's main line for those details. I also called the store the next day and was told it was just a hold and they would remove the overages. I'm still waiting to see if that was true or not.

Caroline D. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo M. 
Rating:
4.0

Was nice business with this Uhaul agent customer service was good and communication was accurate.

UMAR M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

Gladys G. 
Rating:
5.0

Always efficient and professional

FREDY S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Great

Lord B. 
Rating:
4.0

Good service.

MIHAI S. 
Rating:
5.0

ALWAYS EXELLENT

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

raimundo E. 
Rating:
5.0

Customer did not leave a comment.

Israel Anyidoho T. 
Rating:
2.0

Although a weekday, no one there to help, so had to do self check-in which takes more time. Driveway is hard to access.

Burton S. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

The person that checked me in to the vehicle was not wearing a mask. Also, the location is extremely hard to find. A sign by the road would help.

STEVEN R. 
Rating:
5.0

Thanks for the excellent service.

MARK D. 
Rating:
4.0

The service was prompt and friendly. Office somewhat unkempt.

JULIAN F. 
Rating:
5.0

GOOD

FREDRIC R. 
Rating:
5.0

Customer did not leave a comment.

Manuel S. 
Rating:
5.0

FRIENDLY SERVICE

miguel C. 
Rating:
5.0

VERY GOOD SERVICE

TEODORO O. 
Rating:
5.0

excellent

BOADU L. 
Rating:
5.0

Customer did not leave a comment.

WALTRAUD M. 
No reviews have been submitted for this location.

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