Customer Reviews for ARCO
(U-Haul Neighborhood Dealer)

Rating:

5.0

Gentleman checked me in promptly and was very pleasant.

Rating:

5.0

Very nice customer service

Rating:

5.0

Simple and fast

Rating:

2.0

Have equipment available in the city not 50 miles away

Rating:

5.0

No issues with this location. Fast in and out pick up and drop off.

Rating:

5.0

Thank you. Everything went well. Good dealer.

Rating:

3.0

I was 20 minutes late and got charged a second day doesn't seem like I am a valued customer I am 68 and been renting u hauls a long time

Rating:

2.0

The old man that works at Arco is terrible he does not know how to use the computer. He kept saying we were calling him stupid, but we were simply offering to help. The lady that works in there is very nice and just needs a booklet on what to enter into the computer or something. She was helping us initially and had it handled but was a little confused what to enter, the old man took over and took over an hour. The phone customer service representative was incredibly helpful and filled out our entire reservation on the phone. The woman who booked our reservation on the phone was the best phone representative I’ve ever had.

Rating:

3.0

The owner/operator of this business was a very nice guy, however I was very concerned that he used his Personal phone to take pictures of my state issued ID. As a victim of past identity theft, I asked him if he could erase the information and he told me he would have to sent it to corporate first. If this is an acceptable practice for U-Haul is should be changed.

Rating:

5.0

Robert did a great job, took care of us, he was knowledge, cost effective & friendly.. Great job, finally in this little remote town.

Rating:

5.0

Everything was perfect

Rating:

1.0

The Jackass behind the desk would not get off his cell phone on a personal call. When he did finally addtess me, he told me to park the yrailer "over there" between two trucks.. no help.... no assistance.... go drop your fucking trailer.... thank God an AM/PM customer came to help me. The jackass behind the desk didn't give a fuck.. oll be renting from Pensky in the future. The asshole at the AM/PM in Bullhead doesn't give a fuck about UHAUL customers

Rating:

1.0

I returned the trailer before due. The agent said that was all I needed to do. I asked for a receipt showing my return. The person could not verify my contract and could not figure out the problem. He had his supervisor Victor trying to resolve the issue. After spending over an hour there the agent told me he would email the receipt. That has been over 34 hours and still no receipt showing my return.

Rating:

3.0

Very small location. Difficult to maneuver a truck and trailer around. Location too busy and made it hard to park

Rating:

2.0

There system did not work in addition to multiple locations being closed before 9 am

Rating:

1.0

Attendant was grouchy, told me to back into place and disconnect. I am 79 years old and have had 2 back surgeries. Personnel at this location puts a scar on your image!

Rating:

1.0

I was quoted one price and overcharged when I dropped off the truck and am not happy!!!

Rating:

3.0

They could not provide me a receipt when I asked for one I had to wait till the next day to get one

Rating:

1.0

Too slow

Rating:

5.0

Great location, the people running this location are the best. Thank you

Rating:

1.0

The lady at pick up didn’t know how to log on the computer had to call her boss back from another location. Not very professional

Rating:

5.0

Everything went smooth. In Bullhead City Arizona, Farbjt was very professional. Jamie, at the Jamul Calif. location set everything up, so I could pick up the trailer. This is the third time Jamie helped our family out. Jamie, you rock!

Rating:

5.0

There was no AC long 200 miles through AZ, with U-Haul customer service I requested some kind of reduction in the rental. Bill 312-241-6933

Rating:

3.0

Verify services are conducted on equipment. Cab was dirty and had food debris and other items left by previous renters and tires were low and tire pressure sensors needed serviced.

Rating:

1.0

This is an Arco station under major renovations. Parking is non-existent, Major pain to hook up and exit. An accident waiting to happen.

Rating:

2.0

This location is under construction so parking your regular vehicle is difficult, let alone trying to hook up or reverse the rented trailer back into its spot after use. Rental process went fine and returned the enclosed trailer a few hours later. 2 days after I returned the trailer I get a call from uhaul corporate asking when I plan to return it!!!! Apparently the gentleman working didn’t notate that we returned the trailer! Being financially responsible for the trailer this made me very uneasy. I suggest trying another location.

Rating:

3.0

The place is under construction so any negative review wouldn’t be fair.

Rating:

5.0

Irene was very helpful and charming delightful young lady at bullhead drop off location.

Rating:

2.0

Weren’t very helpful on my problem that I had with the overcharge didn’t speak or understand English very well

Rating:

1.0

Location is under construction and getting equipment out or moving it around is a nightmare.

Rating:

5.0

The fact that your truck has a full gas tank upon pickup is fantastic. Other uhaul locations do not do this and it is absolutely obnoxious! They should all take notes from the way you run business. Thank you again!

Rating:

1.0

Lady was rude and didn't do a immediate check in, she just had me leave my name, phone number, and time I drop it off on a piece paper. There was no one there to unhitch the trailer and made me unhitch the trailer myself, than I was made to back it in on their lot while construction was going

Rating:

3.0

The man at the desk was very, very slow. It was irritating as I was in a bit of a hurry since I was already running late.

Rating:

5.0

Easy,Fast,Reliable, Best Customer Services Ever I will go to this place any other time I need a rental.

Rating:

5.0

all good

Rating:

2.0

To improve for the next customer, I would provide customer service training to the owner of thr ARCO location where I picked up the U-Haul. His attitude was appall8mg.

Rating:

5.0

The guy was very friendly and helpful.

Rating:

2.0

Dirty store

Rating:

1.0

The owner was horriable and very rude would not help woluld not print recite and told me to wait in Conner because he wanted to continue to wait on other people who arrived after i did, after 15 min I attempted to phone u haul then was put on a 30 min wait… this man should NOT be a rep for u haul .. i have never had something like this happen before

Rating:

5.0

Super easy and very nice.

Rating:

5.0

Fantastic. Could not have been easier. In and out in less than 5 minutes. Staff was very nice.

Rating:

5.0

This place was great it was convenient as well as hassle-free. It over all was a good experience

Rating:

2.0

Staff was not helpful, recommend online return.

Rating:

1.0

There was dog hair everywhere in the cab , they had no blankets that we requested. They over billed us again. This happened the last time we used this location. The fuel level was not as noted on the contract. The windshield was absolutely covered in bugs. Terrible experience

Rating:

1.0

The process was VERY slow. Nothing was ready for us. WE had to hook up a the Uhaul to the car trailer on our own. The guy did come out and look at it. We then went to pick up our boxes at a different location (748 Gemstone Ave in AZ) and I wish we could have used this location for everything. They actually looked at the trailer hook up and corrected the safety chains that were installed incorrectly by us and that the other guy didn't know was incorrect... I will never use this location again as I feel it was very unsafe. I can not recommend the other location on Gemstone enough, however.

Rating:

2.0

Truck was not in good working order and was not swept out prior to us renting it.

Rating:

3.0

Straight forward. Good access.

Rating:

3.0

Please make a separate line for people with reservations and people without them. Those that have reservations should be in and out within 10 minutes.

Rating:

3.0

See above. We feel ripped off.

Rating:

3.0

Expedite checking more quickly ….. way too slow.

Rating:

3.0

Not helpful in dropping off, just wish staff was trained in all area's