They weee very kind and nice people. Would do business with them every time. Thank yall for all the help
Danielle O
Customer Reviews for ARSE Rentals Main
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was nice and clean. Staff was EXCELLENT. Super helpful and knowledgeable. We shared a few laughs If I’m in need again, I’ll be sure to come to them again.
DONAL MArranged an extra day for traveling!!!
DALE TThe pick up location was changed at the last minute so that we had to add an extra 20 miles and another hour to the pick up process, which was very inconvenient. Otherwise the pick up went smoothly and the lady at the desk was very cordial and efficient.
GEORGE GExcelente ambiente y buena comunicación
Cristian MGreat location, great staff, great product… would recommend.
Erika REasy drop off with key box.
Donald GMade reservations on line with a location close to home. Two days before picking it up I received a call from U-Haul telling me that location was not available. Why was I allowed to reserve it there? New location (folks were awesome there btw) added 22 miles more to my rental.
GREGORY LQuick and easy No hassle. Great service
Johnny PHave rented here numerous times, excellent service every time.
THOMAS BShe was very helpful. Did her job well. When I called GoUhaul they said the truck was not in the system as returned. Contact me for more information on my rental experience.
KENNETH MThe place we picked it up from was very dark no lights and out in the woods. Hard to locate everything we were almost a whole hour late getting our truck because you couldn’t locate the boxes and all so maybe consider going to that location and adding in some lights so people have easier pick up and also for people like my wife, female, petite for them to feel safer.
Jeffery SDriver, Ben said the front right side of the truck felt out of balance. I (Wanda) noticed left tail light didn't work like the right one does.
wanda eRobin goes above and beyond to make it easy and comfortable in your visit. I definitely will use this U-Haul site again.
joe sThe lady was most helpful and friendly better than other places I have used
OLIVER Bnever got it yet
ANAS KEasy drop off!
Randal DNot charge more for when someone used it less than expected.
Joshua SEverything was perfect thank you.
ERIC WRobin is like the cream on top of the U-Haul experience! It is always nice to find a helpful, dedicated, problem solving partner at the end of the rainbow. Two thumbs up!!
ARTHUR MGreat service and apologetic to our pick up situation
Melody BI only need U-Hauls every few months, but the waterslides at this place give me a reason to rent every month. I sure get excited about the U-Haul rentals though. They're always so clean and Robin likes to have the AC cold before I even start renting in the office. Love this place. The cheap boxes are so convenient too!
Erika RExplain all the details before use. Wasn't fully aware of having to fill the tank back up with gas after paying per mile as well.
KYLA AGreat friendly service! Will definitely use again!
SABRINA WThis was the best and quickest U-Haul experience I ever had they were fast and very professional.Thanks Tim Howard
TIMOTHY HOutstanding customer service. Helped me out even while raining. Very helpful. Highly recommend.
David HI had to waite 4 hrs past my apt to pick up the truck and then drive a extra 100 miles to get it.
Larry SIt was a pleasure doing business with this UHAUL agency. Thanks to Robin.
Gloria HThere is always room for improvement but in this visit everything couldn’t have went any better. She was very nice and rectified an issue from a different store for me. I was in and out in less than 30 minutes and made our move if our business a breeze.
KISHA MMy location was moved from ARSE rentals to BJs Bait Shop by Uhaul and when I went to BJs it was closed and I was unable to get the Uhaul. ARSE was able to help me out with another truck last minute.
Jimmy MPrices
kasondra vIt was one of the most pleasant business experiences I’ve ever had !!!
terri rNot sure if Uhaul employees were there but a creepy guy came up to us asking questions. Wouldn't return to this location again.
DEE SI utilized the 24/hr drop off so I did not interact with any personnel... however, your system has a glitch and will not allow submission of this form if you check the "not applicable" button.
Andrew OLady who checked equipment in and out was very helpful and friendly.
Chris HRobin was great. I had rented from Bjs Bait And Feed Two in January because they are so much closer to my house. But going forward, I am always going to drive 6 miles farther for Arse Rentals. 🙂 An excellent experience.
Wendy MGreat place no problems at all good people to work with
Ron CEasy drop off location for us 👍
Randy HThe pick business was fantastic ~ the drop off location is very tight parking ~~ you may want make on note on your site ?? Just a recommendation The bad part ~~ I was told that I would be refunded the days not used ~~ andat least 2 or 3 times while talking to, 1-880- uhaul, that I was ahead of schedule ~~ giving my contract number each time ~~ and advising them its a one way I'm dropping of in London Kentucky. They all said ok. Each time they said once you drop it off at your destination and it was recorded returned and then, call back and then they would be abe to figure out my refund. I dropped it off at the location, listed on my contact before 9:15 am as that would be 2 days ~~ Great guy! (but again tight parking) I then called back 1-800- uhaul and they said yes its back in our systen let me get you to Customer Service for your refund. I was transferred to Customer Service and when I was calling about my refund ~ I was transferred to, I'd assume to the department that would be issuing the refund. His name was Fred he advised me. He took my contract number and said let's get that refunded to you. He then paused saying we don't give refunds on "one-way" rentals. I said OK ~~ explain to me, why then didn't someone advise me of that the first or second time I called, giving my contract number to; which I am assuming they brought up my contract on their computer; not advise me of your policy at that time. My contract says "one way"; it alway has. He could not answer because he was noton those conversations. He finally said I will forward this to the Fund Department and they would call me within 48 - 72 hours. I said thank you and we ended our conversation. Well it's now PAST 72 hours so thats why I delayed in returning this survey. I will be posting this comment on your website as well Thank you, J. Scalise
jonathan sGet newer equipment so that your customers can have faith in the reliability of the equipment to do the job it’s intended to do.
Josh SCustomer rep Robin was excellent, very knowledgeable and helpful.
David SIf I need a uhaul again I will definitely be using this location. Robin was amazing and so helpful. And the location is really easy to get in and out of with a humongous uhaul truck.
Aivy GTruck ran bad and leaked some sort of oil on driveway.
MARJORIE Lthe initial vehicle wasn’t ready check in via phone terrible gas station across street had no gas causeing extra miles i had to pay for. Reservation messed up compared to what i was actually told.
REBECCA OStaff was awesome, went out of their way to assist. My vehicle was broke down and they came and picked me up and brought me to their office so I could get a truck and tow trailer. They did have some issues with a wifi connection that slowed down their system.
Walter MThey made it so easy to return our truck. We were in and out in no time.
Catherine MBetter customer service. Communication about a hold will be placed on the card on file. Over all this was the worst experience I’ve had using uhaul… I don’t think this location is operating to your standards…
Jose CBoth ladies at this location were amazing! We are beyond grateful for them in helping us correct a most aggravating situation. Highly recommend this location!!
Robin CThe lady's there where very nice and helpful made our situation much better.
Eugene LI had an reservation but the lady claimed it wasn't find so it took almost one and half hours to make another one. That's just unacceptable.
tonya dThe team was very accommodating with me returning the trailer ahead of schedule -- during a rainstorm -- and I very much appreciate the kindness and assistance. Will definitely use this location in the future, and recommend to family and friends.
Carol SI found no need for any improvemenit s. Nice friendly people. clean equipment. I definitely would use again. Thank you for making my move easier for me. Debbie Horton
Debbie HWe got to our destination with no problems! The transmission shifted very rough, but the mileage was also at 104,000. Thank you!!!
Kandy KCrystal was very helpful and made dropping off the dolly quick and efficient.
Michael C