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Patricia H
Customer Reviews for ASAP Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to work with.
Tom LFive stars 🌟
Jamie RNice guys!
TROY EI switched from a trailer to a truck last minute. Very accommodating and great customer service!
LORI SGreat customer service!
Erin DGreat location and friendly staff - would highly recommend.
Richard KVery convenient location for our long-distance move to western Wisconsin - worked out very well for us.
Richard KThis location was fine, no complaints about finding it or returning the vehicle. Any negatives are on the Uhaul end of things. It took an hour to check out the vehicle. Location settings on, the website did not prompt for additional permissions. Called support, mentioned the app. Additional verification needed including a contact who they called from a different number than they meassaged would be calling. This was all in addition to pick up location being changed an hour or so before scheduled time. So not only did it add time to retrieve and return the vehicle, it took forever to actually pick up the vehicle. There was no warning that self serve pick up can take time. It would have been nice to at least have a guide presented, or maybe even frontload some of the process. It was obvious this would be self serve since the business locations were closed. After finally getting the vehicle, it was fine. Vehicle was clean, drove well, and vehicle return was extremely straightforward. It would be nice if it was easier to find a way to estimate how much fuel to put into the vehicle before return. I could only find the contract/receipt for this information once, and I couldn't zoom in to actually read what it said. You have an app, you know what vehicle I had, you could easily have gas estimator function built in.
Jason Byour internet suck it toke my just about the same time to check it out was to use the trailer for a couple of hours
brad cGreat customer service!! Thank you!!
Nancy HSuper friendly. They did the drop off procedure for me and it was greatly appreciated.
John BI rented an appliance dolly and 2 dozen packing blankets that were not with the truck and there was nowhere to get them. Truck had numerous scratches down both sides and check engine light was on. There is a sign on the dash that says to set the parking break whenever you leave vehicle and whoever delivered the vehicle didn't set the brake.
Tom SThe check-in process was extraordinarily slow! The person was new and did not understand the system well enough to process the rental.
David BReceived excellent customer service. Highly recommend this UHaul location!
William BI was charged extra for fuel and fee even though I replaced the vehicle with the same amount of fuel that I received it with.
Jenney CDirections and signage need improvement. Business is on a state highway, 5 miles from a major intersection. These need to be in the directions, not just a mailing address. There was not a 24 hr. drop off box. We were lucky the owner was there on a Sunday afternoon.
Karen WGreat place to drop off - it was after hours and easy to use Uhaul app.
Todd CI can’t say enough positive about the service we got from Chris at U-Haul. We had some unexpected circumstances with our rental and he was flexible and so accommodating in helping us out! 5 Stars isn’t enough, he deserves 10!!
Gary LChris was very helpful.
George MThe staff was awesome, very friendly fast service.
Daniel MService was excellent. Move went very well in part because of the great service from your organization. Cindy Beegle
CYNTHIA BI'm not sure if my complaint is with the location or with U-Haul in general. We rented a truck and reserved for 6 pm, planning to use the mobile phone system. We were late, but the owner was still there at 7 pm. We waited an additional hour for him to finish other business he was doing. Then, whatever system UHaul has did not work and we needed to enter information again and again on my phone and then on the office computer. We didn't get to leave until 8:30. Didn't even want to hassle with asking for a later start time by that point, plus owner said that returning a bit late wouldn't be a problem. Turns out, U-Haul charged us a whopping $79 extra when we returned at 8 pm. We will NEVER use your company again and we will be sure to tell all of our friends. Luckily, Enterprise operates in our area and they are simply wonderful to work with. I have to drive a bit further, but it's worth it.
HEATHER BThe steering was poor on this particular truck. The steering wheel had to be turned in order for the truck to go straight. Also, there was no dolly or blankets in the truck.
Jessica BThey should have checked the lights. Turn signals worked but not the running lights and brakes.
PHILIP JNothing!!!!
MARY BIt was hard to find the location but after calling the office a nice woman gave me directions.
Tyler LThe return of the trailer was seamless. Staff was very personable and helpful.
Pamela I