This location is a furniture store and not an actual U-Haul affiliated location. This location is taking this on as a new venture for them. You do get a discount at the furniture store from renting the U-Haul at their location. So if you are conviently renting from here please verify with the store owner and not take U-Hauls word on the store hours. The hours of the actual location should/needs to be updated with U-Haul as I had to wait 2 hours to pick up my scheduled reservation. This delay put me 2 hours behind moving schedule. I was scheduled from 9-4 and did not receive my rental until 11 a.m. The sideview mirror on the 15' vehicle that I rented was held together with packing tape so you couldn't adjust it. That was kind of dangerous when driving but luckily, I wasn't going very far. Truck was a beast though and drove like a champ! I was not given back any discount or anything for my time wasted. I even had the vehicle back according to the return parameters and even within the 4 pm time slot I requested it for. The communication was good from the staff as everything was by text or phone calls so that was a plus. Not sure if this is how U-Haul rentals are going to be going moving forward but quarterbacking rentals via phone with text messages from different agents and using picture texts when you drop off. Is not very appealing to me, thankfully I don't plan on moving again for 15-20 years.
Jason S
Customer Reviews for AZ Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall the truck was good and easy to drive. But at the time of reservation i was supposed to pickup my truck from Christiansburg which was close to my place. But in the last moment the pickup location was changed which cost me additional money in terms of additional fuel cost and rent car to new pickup location.. likewise my drop of location was changed in the last moment which also caused me additional money.
ZAIN UNot an official U-Haul office. Inside of a furniture store. No ability to purchase packing supplies and the transaction had to be done over the phone with a third party. We had to wait on furniture customers before being serviced. Poor decision to house U-Haul in a furniture store.
KARRIEM S