Customer did not leave a comment.ROBIN B.
Customer Reviews for AA Northland Stor All LLC
(U-Haul Neighborhood Dealer)
Kansas City, MO 64151
(S Of I-29 on waukomis dr)
Services at this Location:
- Mon-Fri: 8:30 am - 4:45 pm
- Sat: 8:30 am - 4 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went really smooth thanks to the help of Mark and the other young lady that was working there. They are just a real pleasure to do business with. I'll refer all my friends and family! Thank you.STEPHANIE G.
Customer did not leave a comment.Tracie Z.
Got emailed to go to the wrong location to pick up U-Haul. Had to drive further away to get it and was then charged for the extra mileage.Travis H.
Customer did not leave a comment.Sherron B.
Customer did not leave a comment.Ayotunde A.
The mobile check in is challengingRonald O.
Customer did not leave a comment.Gerry W.
Customer did not leave a comment.Tara N.
Customer did not leave a comment.Kris P.
Thank you. Great Service!Francisco J C.
Customer did not leave a comment.Ryan G.
Well still waiting on the bill being changed to remove the appliance dolly that was not used. I did you the utility dolly and since it was just the weekend will wait this week for this matter to be resolved. I was not able to edit it when I had to sign the bill. I did send email to the company to get this resolved and if its done within the week will be pleased. Thank youBrian E.
Nothing...it was great!Jo J.
Truck had 67,000 miles. Halfway to Madison, WI from KC Mo., every time we slowed down and the engine tried to drop to a lower gear, with or without using the brakes to assist, the transmission started slipping and the truck tried to go into neutral gear. Very, very loud and scary. Also the suspension was shot so it was an extra bumpy ride. The truck was filled with moving items, but only two pieces of furniture so not over heavy. Also, we were not towing anything.Louise T.
I was extremely frustrated with this location. My pick up time was 7:30. Through the process of retrieving my keys it was next to impossible to figure out on my own what was going on. Once I was able to retrieve my keys the U-Haul attendant put the WRONG keys in the box. I was unable to start my Uhual. My pick up time was at 7:30 and I didn't leave the lot until 8:30. Loosing almost an HOUR of moving time. The uhual attendant did not apologize for the mix up and was next to NO help. I had zero idea that I need to return my uhual through checkout via the app. It would be helpful if there was a step by step of what is expected. I will NOT be renting from this location again.Mackaylie S.
Customer did not leave a comment.David O.
You need to communicate better. We were told facility was open at 7. Didn't open until 8. Had to sit around and wait.Michael W.
You shouldn't deny renting to a customer when the customer uses a 2nd contact and you have an issue with the 2nd contact. The original customer had nothing to due with what went on between uhaul and the 2nd contact. I had to switch to a deferent 2nd contact to be able to rent.John S.
Customer did not leave a comment.Angela H.
Thank you guy's for helping me.Brandon J.
The app did not work properly after multiple tries and so the customer service representative helped us and the system â€œcrashedâ€. So then I didn't get the money taken from my account properlyMadline C.
Customer did not leave a comment.Amy S.
Person was extremely rude and unhelpful. I brought a empty trailer back with me expecting to be compensated $50. I get to the drop off location and they say they can't take the trailer. Uhaul get your shit together, you're so unorganized and lack communication. Won't be using any uhaul services from now on.Devin A.
I noticed that the steering wheel was loose and not very steady.Al K.
The lady I spoke with was not very friendly given the time and everything going on the country and the online process was very frustrating and confusing. She could've been more helpful and kind.Megan H.
uhaul was very small space, also was charged two rental fees I feel like for the amount of miles used my bill shouldn't have been as high as it was.Keegan N.
Have at least 2 attending office. There was nobody there. I finally saw a sign on the door to call a #. Attendant was at bank. The lady I spoke with on phone was plesant. She said personell was banking... I saw a drop box & asked to leave them there. Good enough...joanne N.
Customer did not leave a comment.RONALD F.
Total time in reserving truck 45 min, two different order reservations with amounts of 151.02 and 196. On pick up day return time completely different than requested and 499.08 price. Called customer service who said 499.08 was correct. This is a HUGE discrepency to try to resolve on moving day.James M.
Customer did not leave a comment.Loren G.
Improve your online truck return process. Spent over an hour sitting in the lot trying to get my location to share to no luck. All because I dropped off when closed. I don't mind doing this process on my phone but it has to work!Kyle M.
Customer did not leave a comment.GREG A.
Customer did not leave a comment.Adam Z.
This location was the nearest UHaul location that is staff and had equipment to our house. All others in our area are only a phone number, no staff.Rodney R.
Customer did not leave a comment.Jordan T.
Everything was greatjeffrey J.
Things went well except for driving in a snow storm on I70 and had no window washer fluid. Had to stop several times to clean windshield.SHARLENNE G.
Everything was great! No changes needed.Quira H.
Customer did not leave a comment.Ayotunde A.
Customer did not leave a comment.Bill G.
Customer did not leave a comment.Alexandria E.
Customer did not leave a comment.Gary C.
the online check out process worked almost perfectly. when i got to the point of getting the code to get the key out of the lock box, the system had an error and i had to call in and wait on hold to speak with someone.Jason F.
It took over 2 and a half hours to pick up the truck rental. We were NOT told that we had to be there within an hour of the reservation time. Tried to have customer service reset it, had to end up doing a Live Chat to fix it. Terrible experience. I do not reccomend the online service.Lea S.
It would be great to have the equipment checked and payment processed upon return rather than being told it will happen later. As it turned out, we got charged for something we didn't use (moving pads). In the end, we were refunded this without question, but it took a further - and unnecessary - 10-15 minutes of telephone calls). Aside from that, the staff were very friendly.Timothy C.
Customer did not leave a comment.Michael P.
I actually had reserved 2 pieces of equipment, hand-cart and appliance dolly, and both pieces were not included/available at the time. I think but am not sure that a reverse charge was already applied to my account. Other than that, Uhaul is a great company!!!Jaymee M.
I used Express check-in the day before however when I arrive to pick up my truck I was not able to do online arrival because the person who use the truck prior did not check the truck in. I had to wait for the office to open and unfortunately they also we're having computer issues so I was delayed in my move unexpectedly. The office staff was very gracious and very courteous. I know it was not their fault.Jeannine B.
Customer did not leave a comment.Armi H.
Customer did not leave a comment.Yvette B.
Customer did not leave a comment.Sarah T.
Customer did not leave a comment.Rich K.
Mark was really nice and efficient at checking us in. We also rented a storage unit at this location and that was smooth too.Linda D.
Check people out and not tell them to download the app.Marcus G.
Self check in app did not work so had to go through office to complete pick up.John P.
Customer did not leave a comment.Eric H.
This location, at the time, only had two 15' box trucks. I needed a pickup truck. Other than that, experience was smooth. I'd recommend.Daquavius J.
And the lady that helped me was very friendly and very helpfulLee S.
Customer did not leave a comment.Valorie H.
It appeared I was charged for blankets I did not use.William L.
It would be good to give your customer explicit information about how to turn off the haul/tow mechanism on the transmission. I finally figured it out, but many people might not even know that it's on, and it's very hard on your mileage, plus I don't really think it's good for the vehicle to run with it on when it's not towing something. Maybe put a sticker on the dash to let people know how to turn it off.Marcia H.
Customer did not leave a comment.Lacey R.
Ended up getting billed for miles I didn't use - had to dispute to get resolution.Brian K.
Customer did not leave a comment.Toni S.
Could lower the cost per mile a bit - but overall very pleased and will use this location again.Lisa M.
I showed up to get my truck and the 3 digit code for the lock box did not work. I was not able to get the key to drive the truck. The contact that was listed "Richard" did not answer my phone called, voicemails or texts messages and never returned my call. Will not be using Uhaul in the future.Amie P.
When you say you have a truck you need to have the truck at the location you rent it from! The whole process was a fiascoMark R.
A 60 and 69 year old had one hell of a time checking out truck via the cell phone. Finally the night guy there came and helped us out or we would still be there. Not senior friendly!James L.
Customer did not leave a comment.Salvador G.
The AAA storage Northmore we got the truck the lady named Kim Jones was the best I've ever dealt with thank you for having people like her working for youLee S.
Everything was goodNyonnoh D.
Customer did not leave a comment.Randall J.
Customer did not leave a comment.Wonjae L.
Customer did not leave a comment.Lasonia E.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.Beverly W.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Meredith C.
Cold bottled water since it was so hot! Ha haTeresa J.
The location was closed on sunday when I rented the U-Haul. The app messed up and wasn't user friendly. I received a call from a U-Haul rep that was very rude and not understanding or helpful. I called U-Haul 3 times and was hold for long periods of time. I don't have a problem with the people at this office it's at the U-Haul customer service placeLorri N.
Nothing. It was all good.Frank R.
I rented a large truck. When I returned it to this location there were no parking spaces. I pulled into a driveway that led down to the storage spaces. When I took the keys inside, the desk clerk told me that I needed to park out on the road where it was clearly marked no parking here. When I asked him if that's really where he wanted me to park, he looked at me like it was something wrong with me. Firstly, please don't ask me to park in front of a No Parking sign. Secondly, please treat me with dignity. I am a customer spending money at your business.Jason E.
Customer did not leave a comment.Sid J.
I believe we were charged more miles than we droveGina T.
U-Haul was extremely UNORGANIZED. First of all, the online process does not explain or have the "one- way" fee listed. It also advertises that 30 miles are included in the truck deposit. My reservation was not ready when we needed it at 8:00 AM because the dealer did not open until 9:00AM. We were not informed of this until the morning. When we got there, the total was going to be over double what we had anticipated. No one could explain the extra fees... How a $29 truck, $14 insurance, $1 environmental fee adds to $150.. DOESN'T MAKE SENSE. Even if you try to tell me the 30 miles isn't really included like it says online. OR Even if you tell me there is a one way for or not. NO WAY should the total have been over $80. We called to find a truck closer to use, went to that location and it wasn't there. We did not have a truck until TWO AND A HALF hours later that we needed it in the morning. MISERABLE MORNING. Everyone you talk to on the phone is worthless because they do not actually know anything about the place where the truck "is" (or isn't).Mackenzie J.
Customer did not leave a comment.David P.
Kim and Mark were great and had great customer service. The check out and check in process was easy. I didn't use the APP but it was still smooth.Mark S.
A vehicle was blocking the turn in and we had to back- up onto a busy street. We told the people in the shop - they didn't care. Even though I had a reservation to return the truck there, they said they were closed to accepting trucks. They did take it but it felt like we had done something wrong.Heather R.
Customer did not leave a comment.Hank B.
Customer did not leave a comment.ANN D.
Safemove was added to my contract after a specifically declined it while reserving on line. The agent did not review the contract with me before committing it to the system, so when I pointed out the up-charge, he told me he couldn't remove it. (I DON'T BELIEVE THIS). I spent the next 15 minutes sitting in the truck in the parking lot calling U-Haul customer service to dispute the charge. The agent was also unable or unwilling to adjust the total mileage allowance for a move to a country location. I asked to pre-buy miles as well which I understand is not offered.William H.
This location had no areas needing improvements, based on my personal experience. Everyone was very courteous, equipment is very clean.LESTER Y.
Customer did not leave a comment.Janet D.
I took the lady nearly an hour to check us in after I already did the online for quick check in. The location did not have the dollies and pads that I had reserved and they sent me to another place to pick them. I was being charged by the mile to go out of my way to pick up the stuff. Since it took so long for us to get the truck the movers I was paying by the hour were just sitting at my not able to move anything. Very frustrating experience. The second location we picked up the extra equipment at was very helpful and efficient, I wish we could have been able to just get the truck there in the first place.Miranda G.
Customer did not leave a comment.Tina W.
Employees at locations were happy to work with me and did a excellent job. Will highly recommend this locationchris M.
Customer did not leave a comment.lisa M.
Called return location before returning to let them know the cargo area of the rented vehicle was very dirty. I was told cleaning fees could be approximately $30-$50, so I returned the vehicle as-is. I was sent a receipt with a reasonable cleaning fee of $25. I was then sent another receipt with the egregious cleaning fee of $135. This is why I called ahead; had I known it would be so high, I would have cleaned it myself. Also, the vehicle was returned with 1/4 tank more fuel than the 1/2 tank required, and I failed to receive a credit.Ben E.