Customer Reviews for AAA Pioneer Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Pioneer Storage

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joyce S. on

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NO EQUIPMENT I ORDERED. UHAUL WASTED TWO HOURS OF MY MOVE AND OVER $200 in LOST TIME AND EXTRA PAY FOR YOUR DELAYS!!!! HORRIBLE EXPERIENCE.

barry S. on

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HORRIBLE SERVICE!!! uhaul, WASTED about TWO HOURS of my move. COST ME OVER TWO HOURS TO my movers i got FROM UHAUL!!! NO EQUIPMENT THAT I ORDERED!!!

Mariah W. on

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This experience has motivated me to never get a uhaul again.

Daniel B. on

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Micheal’s number he did not answer on 4 different occasions. Mailbox full and couldn’t leave message. Did not give any directions or call day before to confirm. Micheal also did not respond to any text even after reservation was not working properly.

Lance K. on

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Customer did not leave a comment.

Ronald P. on

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The company carries a large variety of equipment. Easy pick up and delivery

Michael B. on

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Truck had dirt all in it. Person running location did not communicate there was an exact time deadline to meet on the return date.

Jann C. on

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Customer did not leave a comment.

Jennifer W. on

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The location and the dealer were quite pleasant. Sadly, our moving day was held up during Uhaul pickup more than we anticipated. This was due 100% to the fact that when I reserved the rental, Uhaul neglected to make it known that I would need to hand over an additional $100 for "deposit". The best I can tell, after the fact, this was because I used a debit type card to reserve. Although a couple weeks before, I had $167 taken by Uhaul for the rental, this appeared to not be sufficient. The dealer was also confused when we could not finalize the checkout and had to contact Uhaul directly for guidance. This fact left me feeling that Uhaul NEEDS to make sure their dealers are aware of processes and/or changes to those processes. Luckily I had $100 cash to hand over. I was told I would get my deposit back in the same manner I paid it....cash. That was NOT the case.

matt J. on

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Could not the office initially but remembered reading that it was in a small storage container. Michael was friendly and quick to get us on our way.

Ward D. on

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Office -a shipping container, was not open although online site said it was open hours. Phone numbers tracked to the same answering service which said mailbox is full. No return of several attempted calls. I had to download the app and do the return that way to have any confidence in the transaction. The AAA Pioneer is a creepy, isolated gravel lot, with a haphazard assortment of shipping containers and no facility other than the key return box on a pole. It looks like a place for a drug deal shoot out in a movie.

Felecia S. on

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This was a HORRIBLE experience! I ordered the truck two weeks in advance. Along with an appliance dolly. I get there and he is 45 minutes late and DOESNT have the dolly. I have to pick up a dolly from another location which creates a new number and drop off location. This has been the worst experience I’ve ever had with moving. Hands down.

Stephen W. on

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Joseph H. on

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Owen J. on

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A+ gteat customer service and product. I rented it for 3 days and am very happy to accomplish all I needed to do. Will recommend and return.

Nicholas P. on

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Not in a convenient location and isn’t clearly marked.

Loretta D. on

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I having been waiting since I dropped off the Uhaul on March 20th to get my $100 deposit back! No one has called me and the guy is never at the drop off site! He doesn’t call back! Neither does the regional. I have used UHaul many many times and this is un called for! I am very very upset and unhappy with this and doubt I will use uhaul again.

Brian H. on

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Brian H. on

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Customer did not leave a comment.

Robert L. on

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tom C. on

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Bill C. on

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great staff (Michael) / great equipment / thank you

Donald Y. on

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On call lot

Susan K. on

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Make the lot and office well marked.

Kinue B. on

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The attendant was very nice and took care of everything in a timely, professional manner.

John S. on

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This drop off was confusing and unclear. The person we spoke with on the phone was helpful. No one was available at the location, no store front was in evidence.

Howard S. on

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Michael did a great job accommodating our late morning scheduling. The “20 Footer” was perfect for our needs. Thanks!

Mike M. on

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I dropped the truck but it was never checked in and recieved a call 3wks later asking where it was. Not sure if it was the drop sites fault or uhaul systems.

Steve S. on

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Customer did not leave a comment.

Kerry H. on

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Better signage....service was wonderful, but we had difficulty finding the location.

sam C. on

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Customer did not leave a comment.