The appliance dolly was not included yet I was charged for it.Daniel S.
AAA Pioneer Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cookeville, TN 38506
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It's office is a storage container and is only open for reservations. You have to call the person when you get there. I didn't think it was a real location, just a storage lot. This added a lot of time and a few miles trying to figure that out.June R.
First, it is IMPOSSIBLE to get a UHaul representative when you call the 800-468-4285 listed on Google. I called several times over a 4 day period and each time had to wait over 45 minutes on hold before getting a live person who then transfers you another extension where you are on hold again for at least 30-40 minutes. Second, I returned the rental to the designated facility 11 hours after picking it up on a Saturday, even though my reservation gave me until Monday morning at 9:00am. I tried calling UHaul Saturday evening to make them aware I had returned it early and to notify them I had left a hand truck and blankets in the back of the truck which were not on the original reservation (I paid separately at P/U because UHaul originally said there would not be a handtruck or blankets available.). I was on hold for 37 minutes, then got disconnected. I called the drop off facility on Sunday morning and left a message that it had been returned and then called UHaul. After 41 minutes on hold and being transferred twice I spoke with Chris who took all of my information because the mobile app was not working. She was very pleasant and very thorough, and assured me that everything had been checked in and I should receive a email from UHaul within 48 hours with a zero balance. Yesterday (4 days later), I received an invoice from the drop off location indicating my credit card was charged for FOUR ADDITIONAL DAYS ($261.24), plus additional insurance and mileage. I tried calling the DropOff facility, but got an automated message that the mailbox was full. I then spent 3.5 hours trying to get through to someone at UHaul. I was on hold a total of 1 hour and 39 minutes, and when I did speak with someone I was on hold most of the 40 minutes I spoke with her as she tried to find out how to credit my charge card. I was then told the merchant had to process the credit and he would not be able to process the credit until Monday (4 days after the charge). I said that was not acceptable and then spent another 20 minutes on hold as they tried to find a supervisor that I requested to speak with. I never spoke with a supervisor and when the representative came on the line she argues with me that I owed $15.00 for an additional 15 miles! I told her that I had a photo of the odometer when I dropped off the truck and I had a photo of the gas gauge showing that instead of returning with a 1/2 tank of gas as required, I had returned the truck with over 3/4 of a tank. Another 10 minutes and finally they agreed to "refund the full charge of $261.24 in 3-5 days! I have rented 12 trucks in the last 15 months, 5 from UHaul and 7 through Penske - I NEVER had an issue like this. Customer Service at UHaul needs a MAJOR overhaul! I have a reservation for 9/9/2022 that I am in the process of securing a truck with another company - Penske - that offers free mileage, lower rates, and NO charges to my credit card without calling me first to discuss. I have never written a bad review, but this situation warranted such.PATRICIA F.
Location is a gravel parking lot with standing water in areas. Would be problematic to pick-up truck or trailers when blocked by standing water.John S.
We were given an old truck for a 1200+ mile trip, the front driver tire had dry rot, it burned out, broke down, and every service person we encountered was appalled we were given the truck.Jordan W.