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EDWARD D
Customer Reviews for AAA Self Storage Hockley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful experience. We rented an enclosed trailer so we could move while it was raining. The lady I rented from at this location was was so helpful and friendly. I'd highly recommend this location to rent from. Trailer was in excellent condition, clean inside and stayed completely dry during.
CHRISTOPHER HGreat company
Kevin BI had to travel 40 miles out of Houston because they updated my pick-up location that I scheduled a month in advance which is 1 mile from my home. Those 80 miles put me over my mileage limit by 23 miles ( $26 extra at drop off). Other than that, it was nice!
james gCheck out was an ease and the employee on duty was kind and helpful.
David SFriendly and quick service!
HENRY CWonderful customer service.
KEVIN BGreat service
JAMES LDid not receive credit for dollies and hand truck ordered but not rented.
Arthur GDid not receive credit for tow trailer not rent, used 2 axle tow trailer instead.
Arthur GThe service was above and beyond, so I don't know if you could improve.
ROBERT PQuick easy pick up. Staff was super friendly. Easy return after hours.
JASON AThe driver side door can hardly close. You have to slam it very hard and there's a weird rattling sound in the cabin. This particular truck, TM3391M (AJ40613-AZ), must be serviced.
Brando SOther then this issue we have rented from this location in the e past without a problem
DAVID SGreat uhaul rental spot , plenty of room to Maneuver the treailer I rented too
MICHAEL MCarol, the on-site manager was fantastic. Her customer service was excellent.
TOMMY GFriendly staff. Worked with me in the delay bringing back the trailer. Picking up /Drop off very easy. Would definitely rent from AAA again.
MICHAEL BGreat Customer Service from start to finish !!
Kathy HCarol is the best. Make sure you treat her nicely uhaul.
Alan RCarol was amazing and very helpful in accommodating our needs
SERGIO CBest U haul place I've been to!
Mike MService was OUTSTANDING, and it was quick and easy to get on the road!
James GDid overnight drop off, but it all looked clean and well kept
Micheal GExplain better the rules for the customer the does not speak the language well
Sigfredo PNothing it was awesome! 👍
Shaun HCarol was very polite and helpful. I feel she went above and beyond expected to help us get the rentals that we were needing by giving us as much as information as possible to make our decision. She gets an excellent rating from me.
Sandra CAAA+++
Byron BNothing the service was excellent
leonel cImprove safety chain connection hardware
Steven CGreat place - easy to use and very friendly
Jeff Texcellent service and the truck was well taken care of
Joseph NThe women customer service that helped me in AAA U haul in Texas was very helpful. She's the reason I didn't consider taking my needs to another company. U haul has to recognize her service.she was wonderful.
steve lThe staff who helped me at the location were amazing. Kudos to them.
Mark VCarol is awesome. Very informative and funny. Thanks again!!
Damon SGood service
Cristian RMuy recomendable excelente atención
Nondier CThe customer attention is awesome!!! Thank you Mrs. Carol!
Jose RThe customer service was excellent!! Carol was great!! Would definitely recommend this location.
David CI have an expectation that when I am paying for a service, as well as making advanced reservations, then everything should go smoothly. Nope! This rental was a nightmare from beginning to end. Not one part was simple. I scheduled to pock up at 9:30 am. I ran a little behind, but not an issue since I scheduled to.pick up using the app. When we arrived we started our check out...only to not have the code to the lock on the back of the truck. Then, the app closed down and I lost all access to the check out procedure. When the employee of this location walked up, I shared what happened. She seemed annoyed, shared she had problems with the app, then told me the lock code. She disappeared, i assumed to the building. I got the key, only to find out whoever locked the key in the back, put the wrong key. By this time 30 minutes had passed. I went to find the employee only, at 10:20 , to find nobody there, but a sign stating back at 11:15. I had to contact Uhaul via app, place a return call from them. I wIted and after 10 minutes I called a number texted. I got a person on the phone. Long story cut short- he realized the business was closed and had someone reach out to other numbers to attempt contact. After becoming furious, waiting another 25-30 minutes finally the woman from. AAA Storage in Hokley, TX returned. We were way off schedule by an hour and a half. The lady got the correct key, but offered no compensation. I expressed tjis was unacceptable and felt my rental fee should be greatly reduced. She started, at that point to get really rude, saying "wait a minute. You have your truck." I spun and looked at her sharing after waiting almost 2 hours and being on the phone for 45 minutes between texts abd calls. Her offer was to: 1. Not change for dollies rental 2. Adjust milage 3. Then tell me to not rush in getting the truck back. Just have it by Sunday. She also threw another employee at that location under the bus by stating she messed up due to being dyslexic. I responded I actually am a dyslexia teacher and THAT IS NOT AN EXCUSE. Later Saturday night, I wanted to add another driver. After 3 phone calls, 2 texts and 1 hour and 20 minutes later, that was done...ridiculous. Well....I got my receipt and of course I was billed for 2 days. This has been one disaster after another. I have emailed Uhaul about this. Wondering if I will get my refund? As a note, due to my truck not being available on time, Uhaul,nit AAA Storage did honor their commitment-- $50 dollars refunded uf it is not ready. Which should take a week to see on my credit card transactions. WORST SIR
Thomas VCarol was exceptionally great!
Carole TWell managed and friendly staff.
JANA SWonderful Ms. Carol helped me get a auto transport setup to haul my inoperable vehicle for our move. If you need to lease a car hauler, truck or storage unit, go see Ms. Carol she will help you out.
Brendan PExtremely friendly staff and made dropping off a breeze!
Cathy CShe has the best customer service!
mary cI didn’t get my dolly and still paid for it. When I got there I checked in and indicated that I didn’t get me dolly. So I was expecting the charge to be removed, but as I was checking out it was still there. By then I’m exhausted to fight it.
VERONICA ONothing
reginald TGood 🙏
Mohammed HCarol was exceptionally professional and friendly. I am thinking of renting a storage unit at your facility
Ramon NSTAY FAR FAR AWAY FROM THIS LOCATION The lady had very very bad attitude and highly recomend UHAUL TO AUDIT AND CLOSE THEM DOWN she refuse to get off her butt to hook up or unhook trailer. HER JOB SHE THE UHAUL AGENT EXPERT NOT ME and then when i refuse she threaten to charge me if I don't last time I checked the UHAUL REPRESENTATIVE J O B to do that part of there POLICY unfortunately this location don't follow yes she came out to take pics just to save her butt from lawsuit and someone to blame other then herself if something was to happen
Saad KN/a
Wayne BThe best lady ever. I always rent from her. Thanks
Charles DNot as friendly as the other locations I visited.
Christopher G