Customer Reviews for AAA Self Storage Hockley
(U-Haul Neighborhood Dealer)

155 reviews

20555 FM 2920   Hockley, TX 77447

(936) 372-5058

Hours

  • Mon–Fri
    9:30 am–5 pm
  • Saturday
    8 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(936) 372-5058

20555 FM 2920
Hockley, TX 77447

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5 pm
  • Saturday
    8 am–5 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer Service was Awesome at this location

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Keep people like Carol around she was awesome

Vicky H. 
Rating:
1.0

I paid to much money for bad service

deshawn H. 
Rating:
5.0

Customer did not leave a comment.

terri E. 
Rating:
5.0

After moving in the area r prior to it I discovered this Hockley location . I stop they were friendly when I first stopped in and they continue to communicate and provide friendly service. I've used Trucks and I also rented a unit.

CLENARD G. 
Rating:
5.0

Nothing The service was outstanding.

David M. 
Rating:
4.0

The truck that I had strearing problem but not bad

Glenn B. 
Rating:
5.0

Was happy to see the tire on auto trailer were brand new. That has been a concern in past when renting these trailers.

Tim C. 
Rating:
5.0

Clean and easy to rent ! Carol and crew are great!

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

Devin R. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Fabulous customer service at this location. I will be returning for future rentals.

Donna L. 
Rating:
2.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

She was extremely nice and apologetic about what all we had been through.

Jack R. 
Rating:
5.0

Nothing

Rajwant S. 
Rating:
2.0

I had to wait for 30 minutes to be seen and even after completing online checkin I had to repeat the process at store. The staff who was there at that time did not know how to tie the chains as per u haul recommendation. She twisted the chain and used the hook to hang on to the hitch. It took me more than 60minutes to drive off with the trailer.

Avinash Reddy C. 
Rating:
5.0

Customer did not leave a comment.

Carmen S. 
Rating:
1.0

Service was super poor - lady acted like we were bothering her when we got there - called service 4 times - first time I asked for a call back and I was supposed ti get a call back in an hour - - after waiting for over an hour and half I called k and would wait ti speak with representative -after waiting for over 40 minutes each time I would get disconnected- when I finally spoke to someone the representative was rude and did not want to help - I was told that there was nothing she could do that it was in my contract - that I should of read it! - Al thought I understand that comment - it is the lack of service that I am unset about from the get go it was the wrist experience and this is my third time in a row having service issues - I guess you guys don't care about service and your customers

Eduardo V. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Kelley W. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Carol was wonderful!

Janet H. 
Rating:
5.0

Don't change anything The lady that helped us was very helpful and pleasant

Brent B. 
Rating:
4.0

My trailer was reserved for 9:30 am but had not been returned by the user. I had to drive 41 miles one way to another town to get a trailer. While this is not UHaul's fault, it seems as if there should be a way to know that the rented equipment is not going to be there. A chip or something. The trailer was 1000 miles away.

Marshall H. 
Rating:
5.0

No Improvements necessary. Staff is friendly, helpful and knowledgeable.

George S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Everything was good.

TRACY A. 
Rating:
4.0

The UHaul location was fine, and the manager was helpful in letting me know to use the website/app. The Truck Share option is where things went wrong. Absolutely terrible experience with that. It took me about 10-15 minutes just to check in, and I wasn't even able to return the truck properly through the website or app due to development issues & bugs. Took me about 15 minutes trying to return it before I had had enough and just left the keys in the drop off box. That process needs improvement drastically in order to be effective, otherwise I'd gladly just wait in line.

Travis G. 
Rating:
5.0

It was a very good experience. Very good and clean truck.

John H. 
Rating:
5.0

This location has excellent service and informative to any questions I had

kevin J. 
Rating:
5.0

Carol is always a pleasure to do business with and always provides excellent customer service!!!

Alonso A. 
Rating:
5.0

Customer did not leave a comment.

Reyna W. 
Rating:
5.0

Customer did not leave a comment.

Maygan B. 
Rating:
1.0

The lady on the desk is rude and talks bad about u haul .She told me just in case I return the truck when office is closed,I just have to park it well and leave the key inside the truck, and so I did. AFTER 2 days she called me for the truck and telling me that it is stolen.Then later she called me again to tell me it was recovered alteady.Bad joke but I like U haul in general.

HILARIO M. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Everything went perfectly! The truck was clean and well maintained. My only suggestion is not about the location or service, but the truck. It drove well but for inexperienced drivers of big vehicles, it would be great to have lane assist and blind spot detectors installed. A little nerve wracking driving on busy Houston roads. Thankfully had family with me to look out for other drivers. (I will make sure to be super careful around rental vehicles in the future after being behind the wheel myself!) But, great experience and cost effective even on a holiday weekend! Thank you!!

Heather B. 
Rating:
5.0

Jade a really awesome experience. She was so helpful and thoughtful of my situation. She is the best hands down.

WAYNE N. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey A. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

Saundra I. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer service was excellent, I needed additional time and all was set with a phone call.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Super experience. Unfortunately, the Uhaul location I used in Tomball on a previous rental was run by a VERY inexperienced person who didn't even know how to hook up the trailer-in fact he did it incorrectly. I had to correct it when I got the trailer home-fortunately with no problem. You need to be sure to train anyone who buys a facility that rents Uhaul equipment so that they at least know how to properly hookup the equipment.

ROGER LEE J. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Didn't get her name but she was excellent.

Reymark M. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Live around the corner and have dealt with the team before. They are great

Tony P. 
Rating:
5.0

Maybe a rainbow and some fairy dust??? But seriously, the whole experience was wonderful. The online rental and submission of the paperwork is light years better than that soul crushing experience of paper forms many years back. Carol was great. She sped me through the process with my smart phone and I was on the road in a flash! Returning the equipment was just as easy. The store front was clean, well lit and very accommodating. Carol will be my 1st choice for moving, storage, etc from now on.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M. 
Rating:
5.0

Was in and out fairly quickly when picking up the truck and trailer.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

ANDRIY W. 
Rating:
3.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

KELLYE A. 
Rating:
5.0

Get better internet connection so won't delay rental process. Everything else & everyone I worked with were outstanding

DONNA A. 
Rating:
5.0

None

Alonso A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
4.0

Website was a little difficult when checking out however checking in worked much easier and Carol at the Hockley location was very pleasant to work with and a great help

Phillip F. 
Rating:
5.0

Verify satisfied with the lady who assisted me on the phone with the online check in. She stayed with me on the phone until my problem was resolved. Thank you.

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

HENRY V. 
Rating:
5.0

Customer did not leave a comment.

WALTER A. 
Rating:
5.0

I think you need more vehicles and be more specific in the process of returning the equipment.

SAMUEL R. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

At the drop-off location the orange drop-off box, what two of us was searching for at least 15 min, a black covered gap with a green(!) signal as drop-off. Nigh-time, first time very hard to see. During the search I was waiting for the customer service listening music, until we finally find it, they didn't pick up. Everything else worked perfect.

Barnabas V. 
Rating:
4.0

Nothing totally satisfied, customer service was friendly and awesome.

RHONDA A. 
Rating:
5.0

Customer did not leave a comment.

Tyrone N. 
Rating:
5.0

Front desk lady was very professional and friendly

ROBERTO E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

N/a everiting is excelente

alonso A. 
Rating:
5.0

Unable to change reservation drop off location on line - poor website Hold time for customer service too long. Reservation was cancelled where i was to pick up my Uhaul and moved to another town - was not happy at all. Unexpected major glitch in our plans. Blankets were unavailable to rent at pick up location and had to rent those from a second location. Overall planning process was confusing on line and things never seem to go as you expect them to go with Uhaul. I was credited $50 for my inconvenience. Would have rather had my plans go smoothly.

Bryce M. 
Rating:
4.0

Need more locations

James C. 
Rating:
5.0

Customer did not leave a comment.

Dallas U. 
Rating:
5.0

Carol is first class! Thank you, Carol!

JED R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Uhaul calling me with wrong drop off location when I had not picked one for the one way drop in Conroe.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

BLAKE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Rosa G. 
Rating:
4.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

The prior place I was recommended to ; 290 Storage, Hockley Tx was pathetic!! The trailer was not there, the staff was rude and I was turned away without help. I had to call them to try to get help for my confirmed location. Your suHsul name should be stripped from this horrible place. AAA storage was then recommended and was great!

SHEILA S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH A. 
Rating:
5.0

Customer did not leave a comment.

Micheal C. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN E. 
Rating:
5.0

Customer did not leave a comment.

JANA S. 
Rating:
5.0

The staff is friendly, helpful and very knowledgeable . I highly recommend this location.

MICHAEL N. 
Rating:
4.0

Service was excellent!

ARLENE S. 
Rating:
5.0

The women at the front desk was kind, quick, and very helpful!

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Smooth experience!!!

JOSE G. 
Rating:
5.0

Good experience all the way around!

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The clerk was so helpful.

MARK R. 
Rating:
5.0

Prompt, professional service and a pleasure to work with

LAWRENCE EDWARD L. 
Rating:
4.0

The person there was very nice and professionally, not sure if she knew anything about the auto transporter as far as connecting everything to me truck. I have rented these before and it was no problem for me to connect everything.

EVERETT W. 
Rating:
3.0

Customer did not leave a comment.

NANCY S. 
No reviews have been submitted for this location.

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