Muy recomendable excelente atenciÃ³nNondier C.
AAA Self Storage Hockley
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hockley, TX 77447
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The customer attention is awesome!!! Thank you Mrs. Carol!Jose R.
The customer service was excellent!! Carol was great!! Would definitely recommend this location.David C.
I have an expectation that when I am paying for a service, as well as making advanced reservations, then everything should go smoothly. Nope! This rental was a nightmare from beginning to end. Not one part was simple. I scheduled to pock up at 9:30 am. I ran a little behind, but not an issue since I scheduled to.pick up using the app. When we arrived we started our check out...only to not have the code to the lock on the back of the truck. Then, the app closed down and I lost all access to the check out procedure. When the employee of this location walked up, I shared what happened. She seemed annoyed, shared she had problems with the app, then told me the lock code. She disappeared, i assumed to the building. I got the key, only to find out whoever locked the key in the back, put the wrong key. By this time 30 minutes had passed. I went to find the employee only, at 10:20 , to find nobody there, but a sign stating back at 11:15. I had to contact Uhaul via app, place a return call from them. I wIted and after 10 minutes I called a number texted. I got a person on the phone. Long story cut short- he realized the business was closed and had someone reach out to other numbers to attempt contact. After becoming furious, waiting another 25-30 minutes finally the woman from. AAA Storage in Hokley, TX returned. We were way off schedule by an hour and a half. The lady got the correct key, but offered no compensation. I expressed tjis was unacceptable and felt my rental fee should be greatly reduced. She started, at that point to get really rude, saying "wait a minute. You have your truck." I spun and looked at her sharing after waiting almost 2 hours and being on the phone for 45 minutes between texts abd calls. Her offer was to: 1. Not change for dollies rental 2. Adjust milage 3. Then tell me to not rush in getting the truck back. Just have it by Sunday. She also threw another employee at that location under the bus by stating she messed up due to being dyslexic. I responded I actually am a dyslexia teacher and THAT IS NOT AN EXCUSE. Later Saturday night, I wanted to add another driver. After 3 phone calls, 2 texts and 1 hour and 20 minutes later, that was done...ridiculous. Well....I got my receipt and of course I was billed for 2 days. This has been one disaster after another. I have emailed Uhaul about this. Wondering if I will get my refund? As a note, due to my truck not being available on time, Uhaul,nit AAA Storage did honor their commitment-- $50 dollars refunded uf it is not ready. Which should take a week to see on my credit card transactions. WORST SIRThomas V.
Carol was exceptionally great!Carole T.