Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

345 reviews

3204 E 14th St   Plano, TX 75074
(Between Jupiter & Shiloh)

(972) 422-7458

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 422-7458

3204 E 14th St
Plano, TX 75074
(Between Jupiter & Shiloh)

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The business is not easy to find because it is behind a strip mall and the signage isn't great.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Dean X. 
Rating:
5.0

None, Thanks again to "Rudy" for taking care of me.

Joe B. 
Rating:
5.0

Great customer service

LEONARD W. 
Rating:
5.0

I am a repeat customer at this location. They have earned my loyalty. Excellent service and communication.

MARVIN J. 
Rating:
5.0

At AAA storage they are very nice and professional!!

CIARA B. 
Rating:
5.0

Customer did not leave a comment.

Constantine X. 
Rating:
5.0

Customer did not leave a comment.

SOPHEAK S. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Kirsten S. 
Rating:
5.0

Very friendly costumer service.

ALAN V. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN E. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

ROLAND R. 
Rating:
4.0

Customer did not leave a comment.

Tichina W. 
Rating:
5.0

Rudy is great!

CONSTANTINE X. 
Rating:
5.0

Customer did not leave a comment.

Calvin D. 
Rating:
5.0

Customer did not leave a comment.

Travala W. 
Rating:
4.0

Customer did not leave a comment.

CLIVE JOSEPH C. 
Rating:
3.0

Customer did not leave a comment.

LYDIA R. 
Rating:
5.0

Customer did not leave a comment.

RENE ANTONIO R.  |  Overall Experience 
Rating:
5.0

Rudy was outstanding to work with!

Constantine X. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
1.0

Overcharged me versus my reservation and charged me a cleaning charge that was way overcharged. Hidden charges were ridiculous. I will endeavor to be sure to tell as many people as possible and the BBB of the terrible business practices. I'm jobless from the pandemic and you sought to take advantage of me. It wouldn't be forgotten.

Marty P. 
Rating:
4.0

Give an accurate address to drop off equipment

KAMWANNA ANQUNET B. 
Rating:
5.0

Customer did not leave a comment.

Jerri A. 
Rating:
5.0

I had a great experience throughout the entire process. Thanks Rudy, for always being So helpful!!

Cassidy B. 
Rating:
5.0

The location and the location manager, Rudy were top notch! The online experience prior to that could have done more when I was setting things up the evening before. It would have been nice if the driver's license pics and approval could have been done the day before. Also, why do you pressure customers to commit to 6 hours use when they go in thinking they are renting a truck for a day? That adds undue pressure if the unexpected traffic delay or other delay happens. And, undue pressure contributes to accidents.

chris E. 
Rating:
4.0

The staff was very friendly and cooperative.

Godwin A. 
Rating:
5.0

Excellent customer service. Best rental experience I ever had!

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
4.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

HUGO B. 
Rating:
5.0

Rudy was a consummate professional offering directions to the location which is not fronting the street while making sure I was aware of everything about the trailer and with my rental term. I couldn't be happier with my experience because I was able to get in and out in a timely manner both picking up and dropping off.

Jon L. 
Rating:
5.0

Great customer service

Leonard W. 
Rating:
5.0

Super friendly

Jhonatan A. 
Rating:
5.0

Customer did not leave a comment.

ISRAR H. 
Rating:
5.0

Good customer service

Leonard W. 
Rating:
3.0

Trailer did not fit what online said it would fit

Joseph M. 
Rating:
3.0

Your app is super shitty. It barely works. Please fix it.

Ryan B. 
Rating:
2.0

It was not clear that this was only a pick-up location. My phone (Android) was set to allow location services but I was repeatedly told to allow location access before progressing. Waited ten minutes for customer service to help. They were not helpful, just made the situation more stressful. I also had to go purchase necessary moving equipment because I was not given the option to rent as per usual. I thought I'd just ask at the location when I picked up the van, but there were no people as this was just for pick up. I have already told my friend who intends to move soon to make absolutely sure he goes to a brick and mortar to rent anything. The automated functions could be useful if they worked.

Hunter D. 
Rating:
5.0

Customer did not leave a comment.

Alicia C. 
Rating:
5.0

Customer did not leave a comment.

Jody E. 
Rating:
5.0

All good. Thank you Uhaul.

CAROL A. W. 
Rating:
5.0

Customer did not leave a comment.

Coleman T. 
Rating:
5.0

Your app is absolutely horrible! (1) I had no idea there was a second U-Haul two blocks down the road. I was at the wrong U-Haul! (2) I was never 100% sure I checked the vehicle out correctly. The app kept freezing when uploading the photo! (3) after three attempts to check the vehicle back in, I had to go inside the office to check in. AGAIN, IT KEPT GETTING STUCK ON THE PHOTO! (4) I was charged for two days instead of two hours! I will NEVER use U-Haul again, and will recommend others do the same.

Daniel B. 
Rating:
5.0

The employees were very friendly. Will recommend to family and friends who require uhaul services

James C. 
Rating:
5.0

Amazing service.

Jeremy P. 
Rating:
5.0

Nothing, great personal service, he should get a raise

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Bruton S. 
Rating:
5.0

The employee was super friendly and quite a nice guy.

JOSHUA M. S. 
Rating:
4.0

Not charge for mileage like all the other truck rental company's, this was the only bad side about the rental

Towonia R. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
5.0

Customer did not leave a comment.

VERONICA A. S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

JERIANN K. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Very friendly man in the office.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Melissa D. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

ARIZ L. 
Rating:
4.0

I was glad that laughter was put in people lives on this trip. U-Haul is a friendly place. We all make mistakes once in awhile. Thank you for the laugh.

susan C. 
Rating:
4.0

Customer did not leave a comment.

Trevias C. 
Rating:
5.0

The owner was friendly & helpful..

Rahsaan A. 
Rating:
5.0

Mr. Rudy Gonzales was awesome, very professional and polite.

QASEEM SYED M. 
Rating:
5.0

Extremely friendly and helpful staff.

James M. 
Rating:
1.0

My reservation was at 8am. After driving and hour. The office was closed and it opened at 9am. Very disappointing customer service

scott Y. 
Rating:
3.0

The experience was perfect.

Robin W. 
Rating:
4.0

Customer did not leave a comment.

RANDY L. 
Rating:
3.0

Movers did not show. Very disappointed and upset.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
1.0

Pay attention. We put in a reservation for July 3 pickup and a July 8 drop off. We were quoted on line a cost that was wrong, we were switched 3 times to different places to pickup and then our order was changed and the person at pickup put in the wrong days. We were charged an extra $66.00 above what our reservation quote was and I personally think this is false advertising.

Don M. 
Rating:
5.0

roll up door sticks horribly

Vince S. 
Rating:
3.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Rodolfo excellent customer service at this location.

Carolyn E. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Excellent Customer Service, Mr. Rudy Gonzales was exceptionally nice and very courteous.

ISRAR H. 
Rating:
5.0

The man who rented the truck was pleasant and funny, a pleasure to deal with.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

Owner is an incredible human being

Richard R. 
Rating:
5.0

Rudy in the office was awsome- knowledgeable, very helpful , friendly, personable, etc... A+ !

Jody R. 
Rating:
5.0

Nothing it was an easy and smooth process.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

Adeyinka A. 
Rating:
5.0

Customer did not leave a comment.

Jon K. 
Rating:
5.0

Customer did not leave a comment.

Jeffri T. 
Rating:
4.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Rudy was always professional and friendly! He is great

JENNIFER ANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Rudy is a gem! I wish every business and customer service person was as customer-centric as Rudy and AAA. Truly glad to do business with them. Thanks Rudy and Team.

Alice J. 
Rating:
3.0

The issue was that my email sent to to another location. When I went there, they sent to me another location, but did not give me the address. I went to where I thought it was, but it was not that one. They sent me to another location, much further away. I went to 14th street, then used Google maps to find the closest U haul. That was also not the correct location. They told me the correct location was down the street, on the left. I went and finally found it, but the sign was very small and it is located about 1/4 block off the street. Hard to find. Once there, great people. But all this took an hour.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

alice J. 
Rating:
5.0

Rudy was great. Very helpful and professional. I will come back.

Rosemarie M. 
Rating:
5.0

Muy buen lugar ‘’el señor muy atento siempre

JORGE OSCOBEDO S.  |  Overall Experience 
Rating:
5.0

It was my best experience ever. The manager was very nice an cooperative. The truck was very clean.

ISRAR H. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Absolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.

LISA KAY D.  |  Overall Experience 
Rating:
5.0

The facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!

ALICE S.  |  First Impressions 
No reviews have been submitted for this location.

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