Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

502 reviews

970 Hays Mill Rd   Carrollton, GA 30117

(770) 214-0664

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(770) 214-0664

970 Hays Mill Rd
Carrollton, GA 30117

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 3 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
5.0

Great, Friendly, and Helpful Location! Kayla and Chloé do a great job to make sure they keep the equipment clean! They go above and beyond for uhaul! They are lucky to have such a great location!

KAYLA L. 
Rating:
5.0

None. Everything was perfect!!

EDWARD K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

I requested and paid for a dolly along with the van, but it wasn't there when I came. I don't know if it was because I came after hours or what, but it was kind of inconvenient. I would've at least liked a heads up so that I could plan ahead, and I couldn't get in touch with 1-800 number provided. Overall though, I was glad the van was able to fit what I needed.

Tierney M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Chester T. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

Better communication on hours open. They called and said we needed to come early as they were closing.

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Joshawia D. 
Rating:
5.0

This lady Kayla was amazing. She finally found me a teuck and helped me. Before her my truck was bounced around from different locations. Very unprofessional

CHRISTOPHER C. 
Rating:
5.0

Awesome customer service, made everything so comfortable for ME. Definitely would recommend to anyone what a wonderful place to go to..

Pat A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
5.0

I DONT KNOW OF ANYTHING THAT COULD HAVE MADE IT BETTER!!

CONNIE A. 
Rating:
5.0

If you want to improve the next customers experience, give a raise to the two ladies who assisted with my check-in so they won't go anywhere else. They were friendly, kind, and very knowledgeable and went out of their way to help me.

Tim R. 
Rating:
5.0

Great customer service and support.

Oliver M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Price quoted online was different than expected. Wanted to drop off the trailer a day earlier, at a closer more convenient location and was told (over the phone) it would cost a lot more. Frustrating.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

KARL W. 
Rating:
4.0

Customer did not leave a comment.

LEE KING M. 
Rating:
5.0

Customer did not leave a comment.

LEE KING M. 
Rating:
5.0

No Complaints on AAA SELF STORAGE. The only problem I have is with UHAUL charges. I understand paying to rent the vehicle at $39.00 a day, but then you have to pay mileage usage when you are also putting gas in the vehicle. Also, if you get the insurance and have no accident how come you dont get the money back? Thanks, Kenneth Johnston

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

Alvin C. 
Rating:
5.0

The representative was very friendly and took exlent care of me and me in n out in 10 min or less

LOVA Z. 
Rating:
5.0

It was flawless

MELINDA B. 
Rating:
5.0

Very friendly excellent customer service

BENITA M. 
Rating:
5.0

Kayla Lewis was awesom!e

CHUCK T. 
Rating:
5.0

Wonderful experience. Made moving day less stressful. Kayla Lewis was very nice and managed multiple customers with efficiency and care. I will definitely recommend this location to others and will use again myself.

Salena N. 
Rating:
5.0

Nothing that I'm aware of. Everything went perfectly with the truck. Thank you.

TERI D. 
Rating:
5.0

Make sure that all equipment is up to code

DEKEVION B. 
Rating:
5.0

Have more one way drop off

DAVID C. 
Rating:
3.0

Location changed 4 times within the pick up week. And changed again 1 hr before pick up. Almost 40 miles away from our house we had to drive to pick the truck up. No compensation besides adding “free” mileage on. Not to mention the gas we used driving the 40 miles back home. When calling uhaul, all we kept getting told is the trucks are out of service or not available. 2 locations within 3-5 miles of our house have 26' trucks sitting on their lot. Uhaul is a joke no wonder why it's so much cheaper. Because they jerk you around with pick ups and then don't want any compensation for the inconvenience. Moving is already stressful enough.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Easy and quick experience. Helpful staff had me on my way in no time. Highly recommend, and will be back for any more trailer needs.

DAVID W. 
Rating:
5.0

People were friendly and helpful.

FREDERICK R. 
Rating:
5.0

Efficient, and great customer service!

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

No improvement needed

Leanora R. 
Rating:
5.0

Customer did not leave a comment.

MARCH S. 
Rating:
5.0

Office person does an excellent job every time I rent a vehicle from this location!!!

JOSEPH K. 
Rating:
5.0

There is nothing to improve. The young lady who set it up for me was fantastic. (I believe her name is Kayla.) Easy to work with, knew her job, and made the pickup and drop-off a breeze. If I ever need a rental truck, I will definitely use this U Haul Center.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

HOWARD O. 
Rating:
5.0

Customer did not leave a comment.

HOWARD O. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

SUE S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Very helpful and very accommodating!

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Everything about my experience with AAA was top notch. Great people, great customer service. My only complaint is that the truck ran horribly. It couldn't go over 45mph, was super loud, and the cab filled up with exhaust fumes.

alex B. 
Rating:
3.0

The trailer allowed water in. We have two items get wet due to rain from being in the UHaul. This needs to be fixed.

JOHN C. 
Rating:
5.0

Very Nice

GARY W. 
Rating:
5.0

GREAT LOCATION

BENJAMIN L. 
Rating:
5.0

Customer did not leave a comment.

BARTON M. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Whomever the rep was that I spoke with was kind.. Special.. Amazing.. And patient.. I regret not getting his name.. For me he was my super man at that moment!! Going through a major hardship and having to move. Unexpectedly with 3 kids during a pandemic was enough... I was at ends and very impatient but fought and I felt he heard me! And also fought for me in his position in that moment that I really needed that truck!! Big ups to him!!

Latory B. 
Rating:
5.0

This was my Third Time using this Facility & this Last Time I was as Satisfied with the Professionalism, Attention to Detail & overall Service!!!!⭐⭐⭐⭐⭐!!!!!!

Joe A. 
Rating:
5.0

The only issue we had was the truck needed alignment. Also it may need to be noted the extent of the questions asked at return so people know to give themselves plenty of time to return.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Ladies in office very friendly.

Karmen B. 
Rating:
5.0

There was no heat in the truck

Jeannette E. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
3.0

We had a 6 hour drive overall. The heater was not working in the truck, with Friday being one of the colder days I caught a cold.....

Marlin B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
3.0

Good to have 24 hr return

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

This location has one of the best customer service experiences I've had at any business in a while. I'd go rent a vehicle just to feel special again!

Danny I. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD J. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Excellent service. Clean location and equipment. Friendly staff. Thanks for making my move less stressful!

Katrina W. 
Rating:
1.0

AAA Private Storage charge me for gas that I DID replace..and ALSO told me the CDW was mandatory..when The UHAUL site gives the option.

Tiffany L. 
Rating:
4.0

The drop off slot was too narrow to accept the key fob when I returned the van. That definitely needs to be replaced.

Jonathan T. 
Rating:
1.0

This was by far the worst most confusing experience I have ever had. Not only did y'all do the complete opposite of what I asked for, y'all also over charged me. Your sharing place management was rude and didn't help. Your truck was full of ants and food crumbs on the floor. Your customer service reps didn't know anything and your online system is inaccurate. For this to be my first time ever using any type of rental truck services, I will never do it again. I'm not satisfied and very disappointed.

Brianna T. 
Rating:
5.0

Very friendly and helpful staff who are quick and accurate and prompt!

Wendell W. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Chloe and Kayla are great. They make all the difference in dealing with U-Haul rentals.

FRANCESCO S. 
Rating:
5.0

Again, the app glitched it was not working for drop off. Required us to drive back the next day. Also the location originally in Bowden Georgia, Still's gas Station, should be removed from the dealership list. Dirty, and in different.

Michael P. 
Rating:
5.0

Always a good experience with Uhaul

Juanita D. 
Rating:
5.0

Please make sure trash is not left in trucks

Ebonnee E. 
Rating:
5.0

Customer did not leave a comment.

AMAYHA M. 
Rating:
5.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

This was our third uhaul this summer from AAA. The girls there are fabulous. Uhaul is fortunate to have this location.

WILLIAM P. 
Rating:
2.0

Having to use the online check in thing was great expect when it asked me to add a picture for gas and milage and they way it recorded the picture apparently showed more gas than it had. I left with a quarter tank and when I went to return it the website wanted 3Xs as much gas then what I left with

Annette S. 
Rating:
5.0

Chole was my contact person...we rented a storage unit at our drop off. She was very helpful. we were a day later than planned.Chole was professional and courteous. Great experience@

DEXTER S. 
Rating:
5.0

We returned after hours since we finished moving earlier than expected and the drop box was difficult to find. It would be very helpful to add turn in instructions on the Dropbox so people like me (first time renters) would know what to do BEFORE dropping the keys in the box!! Thank you customer service for letting me know it was ok!

virginia R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
2.0

Keys were placed in a broken lock box and we were unable to obtain for 40 minutes until location opened

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

Teresa D. 
No reviews have been submitted for this location.

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