Customer Reviews for AAA Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Self Storage

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margaret D.
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Customer did not leave a comment.

Jimmy S.
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No comments

ROBERT N.
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Customer did not leave a comment.

RONNIE B.
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DAVID M.
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Jacob M.
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KARIM L.
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Donna C.
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The approval process took over twenty minutes

Moneeb T.
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Improve the customer service

Shirley B.
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I picked up a 26 ft truck, and was told as part of the routine, to return the truck with a full tank of gas. I drove for 70 miles and the tank was on empty. purchased 35 gallons of gas, got the tank to 3/4 full. I covered 200 plus miles on 1/2 tank. therefore if the previous renter did as i was told to do, I would not have to spend so much on gas that night. I believe I am owed , should be refunded for gasoline that I purchased, at the 70 miles point. That should have been in that truck when I rented it. Also the location is not safe for anyone to return a vehicle at nights. the return location should be the Airport Thruway location.

Michael R.
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They are very nice and fast. I was in and out on the road in no time. The truck was modern and clean. I highly recommend this place.

Zachary N.
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Trenetha W.
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Thomas R.
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Natasha T.
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The truck was parked at the building next door. There was no one around to ask for assistance as the lock box didn't want to open. Then as I was returning the truck the older lady was just standing outside the storage shaking her head as I was trying to park it in a small spot.

Amber J.
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TANDRA M.
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The staff at AAA Storage go out of their way to help you get your Uhaul rental. I've rented a van twice and each time having issues getting into the lockbox to retrieve the vans key, but each time Lisa has come out to assist me. Thanks and you are appreciated

ALICIA L.
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Thomas T.
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Lawanda M.
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Tiffany H.
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Robert H.
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they greated me when I drove up and let me know where to park and asked me how the truck drive and then told me to have a great day and they would Email me my receipt

GEORGE F.
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Jimmy C.
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Toby G.
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Vanessa H.
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Jamie F.
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The whole experience was exceptional!! Super friendly staff!!

Jeffrey J.
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Jaqueline B.
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Very helpful and accommodating! Uhaul made my move so much easier.

Shikisha S.
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THEY FALSELY ACCUSED ME FOR DAMAGING THIER TRUCK BUT DIDNT LET ME GO EXPECT THE TRUCK AFTER TELLING THEM MY LINK THEY SENT ME DID NOT WORK HAD ME IN THE RAIN FOR 2+ hours worse experience in my LIFETIMEEEEEE LITERALLLLY

Lavarsha F.
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Great customer service!!

Dianna P.
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Barbara C.
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Jeffrey S.
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Joseph L.
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Great customer service and support.

Woodrow J.
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Robert W.
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The truck I was renting was getting air in a tire when I arrived, and I was told it came in with low pressure on the gauge, but the tire was fine. Within 50 miles I had to call for a new tire because it was going flat. They should have done a proper tire inspection.

Crystal H.
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Sonya L.
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John D.
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Great customer service. Drop off was easy.

GEORGE E.
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DUWANNA E.
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Steverson J.
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Alanna D.
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Sabrina S.
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Just make sure app is working

GAIL K.
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This was an easy process. People are friendly & helpful. I was so glad I could reserve a vehicle since I couldn't get to the location to pick one up until late morning on a Saturday. I will rent from AAA again.

Tonya M.
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It was extremely pleasant to deal with this location. We have rented before from another location in Columbus GA and we will always use the Milgen Court location going forward.

jessica J.
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Comment on the truck. The truck was hard to drive saw several other of the same model on the road and they seemed to be having the same problem of keeping the vehicle in the lane. Talked with one other driver while getting gas and he said the same thing. The front of the truck is squirely and hard to handle. It was an exhausting drive from Dallas, Texas to Columbus, Ga. I would not rent this model of truck again. I have rented the larger truck several times and it is easier to handle than this model.

Deon T.
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All was good. I was in and out in about 15 minutes when picking up the van. The attendant was very nice as well. This was one of my better experiences with Uhaul.

Jeanne H.
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Michelle H.
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MICHAEL C.
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SUKANT G. | Reservation |
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Need better trash disposal

Gregory F.
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Outstanding commendable customer service.

Jason B.
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Area could be better lit at night. Perhaps some sort of solar/battery lighting. Clearly visible CCTV security cameras to give a better sense of security.

Anthony S.
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chrisanthem M.
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Terrell M.
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Amazing customer service. The lady was super friendly and explained everything in complete detail.

Lisa C.
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glacier S.
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I was over charg

Wesley S.
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Barbara M.
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LARRY J.
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Just keep giving the Great Service.

Richard B.
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David W.
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If you read the notes for this job there was a glass top table that broke in the truck. The moving Guys team swept the bed. I folded the blankets inside the truck. Now i have been charged a $55.00 cleanup fee+-_#&+$##. Dropped the truck off on Sunday. Left keys in drop box. No interaction with personnel.

joseph W.
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I can't think of any

EVA G. | Overall Experience |
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I enjoyed the service. I had no problems during the time I used the storage. My stuff were safe and I appreciate the friendly reminders every month. Staff is friendly and helpful. Thank you :)

John H.
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Customer did not leave a comment.

Carrie L.
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Very nice ladies! They were very refreshing after a long day of loading and unloading. They were very caring. When they found out we were bring the truck from Florida they wanted to know if we were affected by the hurricane and if our family and friends were okay. Very sweet and empathic ladies. We came 5 minutes till closing but they didnt mind and didnt rush us.

Robert S.
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The customer service was very inappropriate and unwelcoming, the individual that was suppose to assist with the hock-up of equipment came out complaining of a hernia and my son and I had to do all the lifting and completion of hocking up the trailer. The ladies were actually more help than the gentleman. I will never use this location again for U-Haul rental needs.

David S.
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The after hours return was a little confusing. After putting the keys in the return box, i then saw where i needed to take pics of the fuel and mileage. I wasn't able to do so because i had locked the truck already.

Drew M.
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Customer did not leave a comment.

Angela B.
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The lady at the location didn't know what she was doing and told me one time n I got a text with a different time! Also I only needed the truck for 8 hrs they charged me for another day! She told me where to park and leave the keys n I did!

Siva B. | Overall Experience |
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Helpful and friendly

Amanda H.
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Everything went smoothly. The person that helped me answered all of my questions and made sure that I understood everything.

april G.
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Aimee B.
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William M.
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They make the process very easy...I had no problems.

Lakeysha M.
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Shanna S.
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Xavier L.
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Joshua E.
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Michael H.
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David M.
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TONY R.
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ANTONIE B.
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Christopher B.
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gary G.
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JOHN W.
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The lady in the front office was very pleasant and the trailer was in good condition. However, the man that was supposed to help connect and disconnect the trailer was extremely rude and did not lift a finger to help me position the trailer when I dropped it off. I attempted to place the trailer in the same place that I received it, but he stated it wasn't where he wanted it. Then, I repositioned it near the location he requested. It was not possible to place it exactly where he wanted due to the position of my SUV. I disconnected the trailer (by myself) and proceeded to move it where he asked me. Instead of helping, he stood beside me making snide comments while I (175 lbs) moved the 6x12 covered trailer into place on the hill by myself. He did not help AT ALL. I eventually had to ask him to just leave so I could put it in place. I was honestly in shock that someone could have such an attitude as I am doing his job for him. As I said, the lady in the front office was very friendly and the trailer was in good condition. However, as long as they allow this man to work at this facility, I will not recommend them to anyone. Unless you enjoy listening to someone belittle you while not offering an inkling of assistance, this is probably not the location you want to visit.

Rex W.
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Customer did not leave a comment.

David H.
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son P.
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Winston R.
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Gerald M.
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Could not find the location. They wanted me to back up over a street curb.

carol J.
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Debra H.
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Just keep doing what you are doing

James M.
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Lisa is very helpful. Would recommend this place as a turn in to anyone...

Bendrick M.
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Customer did not leave a comment.

Kevin B.
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Rebecca G.
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Excellent customer service. Second time I have rented a UHaul from this location and I would go back again if I need another UHaul.

VERONICA W.
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Customer did not leave a comment.

Darian A.
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david E.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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