Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

176 reviews

5039 Milgen Ct   Columbus, GA 31907

(706) 321-4594

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am–3:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(706) 321-4594

5039 Milgen Ct
Columbus, GA 31907

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am–3:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

More information about the equipment.

Coleman P 
Rating:
4.0

Customer did not leave a comment.

CARL M  |  Overall Experience 
Rating:
4.0

I have used this storage facility for over 20 years and have found the staff friendly and the location convenient to where I worked and lived.

SUSAN Y  |  Overall Experience 
Rating:
3.0

I had a terrible experience with someone in scheduling. Whoever booked my reservation also set it to be dropped off over half an hour away from my house, instead of the drop off location next to my house. After over an hour of calls, they couldn’t do anything for me. And due to having to drive so far for drop off, it pushed us over the 50 mile rule which caused me to pay more out of pocket. I will be using Home Depot moving forward. I’ve had much better experience and no unexpected fees tacked on

Megan P 
Rating:
4.0

App was difficult to use. Especially in uploading photos. The app would crash each time we tried to upload photos

Cameron A 
Rating:
5.0

No improvement necessary thank you so much!

Melvin J 
Rating:
5.0

Customer did not leave a comment.

hugh s 
Rating:
2.0

The customer service rep. is lacking a helpful spirit and manners when talking to clients. Pictures of my driver's license was stored on customer reps. Form.

Tracy K 
Rating:
5.0

Friendly

lian l 
Rating:
4.0

Customer service was great, the truck was nada t in the best condition and it had no A/C what it was ok due that I was driving a short distance.

Yarimar R 
Rating:
4.0

Customer did not leave a comment.

Phil B 
Rating:
1.0

Customer did not leave a comment.

Edward D 
Rating:
5.0

Customer did not leave a comment.

Darrayal W 
Rating:
5.0

Customer did not leave a comment.

Angel Z 
Rating:
3.0

Turn-in was a breeze -- smooth and fast. ^Thank you.

DAVID L 
Rating:
3.0

Having to pick up elsewhere and when you get to that destination the signs are not visible, until you walk all over the area to find it.

Patricia J 
Rating:
5.0

Customer did not leave a comment.

Vera J 
Rating:
4.0

Customer did not leave a comment.

Brett P 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D 
Rating:
5.0

Customer did not leave a comment.

Lori H 
Rating:
5.0

The place is well maintained and the employees are awesome.

Cecil S  |  Overall Experience 
Rating:
1.0

i am only a girl and when i was unloading nobody came out to help. had to unhitch the trailer and put it back to where it was.

Maggie Z 
Rating:
1.0

Bad customer service. I had to leave my 10lb dog outside in 100 degree whether while the rude male clerk took too long to complete the transaction. While no dogs may be the business "policy" sometimes there has to be some allowance. I should've been allowed to pick her up as she is very small. If it wasn't for being ran around from location to location as reservations were not fulfilled multiple times at several locations I wouldn't have had her with me. Noted, I won't be back .😊

Cheryl S 
Rating:
3.0

Customer did not leave a comment.

Ken C 
Rating:
5.0

Pickup was great.

Leslie B 
Rating:
3.0

The equipment was clean but the driver side turn signal and break light was not working and the transmission would shutter up a hill.

Jason S 
Rating:
3.0

Not charge someone $20 for after hours service and nobody is there to help.

James B 
Rating:
5.0

Overall, the Mobile experience with U-Haul was very very easy and satisfying. The process was easy to get access to the truck as well as dropping it off. I would definitely use this location again!

Ethan W 
Rating:
5.0

Easy to work with

Skip D  |  Overall Experience 
Rating:
2.0

Make sure the trucks/ equipment is ready to go before the customer arrives

Jerenate T 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S 
Rating:
2.0

As I was returning the truck there was a homeless person circling the dumpster. As I was taking photos of the back of the truck three people in a van pulled up and just looked at me with their windows rolled down. It did not feel safe at all. So it was either finish the process at the risk of my own safety. Or pay a ridiculous $20 fee for you to take back your own equipment. However, the gentleman that checked me in was very courteous and professional.

brian b 
Rating:
1.0

Customer did not leave a comment.

Yamkisha K 
Rating:
2.0

Be considerate of your customer. We shouldn’t have to show up for a truck only to find out it Is not onsite and we have to go somewhere else. The vehicles need to be somewhat clean if for no Other reason than safety. The staff I dealt with had no regard nor knowledge of what was going on or empathy for the customer.

JAMES L 
Rating:
2.0

Customer did not leave a comment.

ANDREW Y 
Rating:
3.0

Customer did not leave a comment.

Zachary F 
Rating:
5.0

Customer did not leave a comment.

SABLE M 
Rating:
5.0

Lisa & her husband were wonderful. Made every effort to make our use of the facility a good experience.

James M  |  Overall Experience 
Rating:
1.0

They charged me for appliance dolly but gave me a utility, charged me after hours fee but it was an App pickup and drop off that I got at 9am and turned in at 630pm, charged me a cleaning fee but only.moved a few items of furniture so I def didn't get it dirty.

James H 
Rating:
2.0

Actually get what is requested...

BLAKE T 
Rating:
5.0

Brian and Lisa went above and beyond in their customer service. Extremely helpful when we were frantically looking for a place to store some of my parents items after they moved to assisted living. Not living in Columbus, you never know exactly what you’re going to get, but Brian and Lisa are extremely kind and helpful. Thank you again!

Adrienne G  |  Overall Experience 
Rating:
1.0

He over charged with no explanation and he stated he doesn’t know - he only had 30 min training and don’t ask him because he doesn’t work for uhaul . He charged me another day and then he charged us for gas. Rather than say go replace it he wanted to charge us and return the truck immediately. Horrible representation of the company

BRIAN K 
Rating:
5.0

Customer did not leave a comment.

Curdeanial T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES A 
Rating:
2.0

Service the van.

Randy M 
Rating:
4.0

The process to rent and verify my pickup was awful. Standing in the hot Georgia sun for 45 min was one of the worst experiences ever. If it wasnt for the customer service person on the phone (not alexis via chat) i would have taken my business to home depot and rented a van in person without the nonsense of the online tool/process on my phone. Awful!! U-Haul is lucky to have quality customer service reps on the phone keeping your business afloat.

Greg D 
Rating:
3.0

Customer did not leave a comment.

Gregory C 
Rating:
4.0

The wait time when picking up took longer than expected- not really sure why! It took about 25 minutes to pick up.

Delaney D 
Rating:
3.0

The only drawback was the representative could not tell me the hitch/ball size

DAVID T 
Rating:
5.0

Customer did not leave a comment.

Jaimie B 
Rating:
5.0

Customer did not leave a comment.

Cameron W  |  Overall Experience 
Rating:
4.0

Na

HERBERT J 
Rating:
3.0

I asked a worker about the rental and she was extremely rude

Tiara G 
Rating:
5.0

Customer did not leave a comment.

EDWARD D 
Rating:
3.0

Customer did not leave a comment.

John B 
Rating:
1.0

Better Rates Please

Vernon J 
Rating:
5.0

Great experience

Matthew H 
Rating:
5.0

Customer did not leave a comment.

brandy h 
Rating:
3.0

If I turn the truck in at night time I don’t have time to take pictures inside & out of the truck

PRECIOUS C 
Rating:
5.0

Customer did not leave a comment.

Valencia F  |  Overall Experience 
Rating:
3.0

Make sure the cargo area is clean and dry of water

Eric J 
Rating:
5.0

He was great

MAXINE S 
Rating:
3.0

Customer did not leave a comment.

Sang M 
Rating:
5.0

Customer did not leave a comment.

margaret d 
Rating:
5.0

No comments

Jimmy S 
Rating:
4.0

Customer did not leave a comment.

ROBERT N 
Rating:
5.0

Customer did not leave a comment.

RONNIE B 
Rating:
4.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

Customer did not leave a comment.

KARIM L 
Rating:
5.0

The approval process took over twenty minutes

Donna C 
Rating:
1.0

Improve the customer service

Moneeb T 
Rating:
1.0

I picked up a 26 ft truck, and was told as part of the routine, to return the truck with a full tank of gas. I drove for 70 miles and the tank was on empty. purchased 35 gallons of gas, got the tank to 3/4 full. I covered 200 plus miles on 1/2 tank. therefore if the previous renter did as i was told to do, I would not have to spend so much on gas that night. I believe I am owed , should be refunded for gasoline that I purchased, at the 70 miles point. That should have been in that truck when I rented it. Also the location is not safe for anyone to return a vehicle at nights. the return location should be the Airport Thruway location.

Shirley B 
Rating:
5.0

They are very nice and fast. I was in and out on the road in no time. The truck was modern and clean. I highly recommend this place.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Zachary N 
Rating:
4.0

Customer did not leave a comment.

Trenetha W 
Rating:
3.0

Customer did not leave a comment.

Thomas R 
Rating:
1.0

The truck was parked at the building next door. There was no one around to ask for assistance as the lock box didn't want to open. Then as I was returning the truck the older lady was just standing outside the storage shaking her head as I was trying to park it in a small spot.

Natasha T 
Rating:
5.0

Customer did not leave a comment.

Amber J 
Rating:
5.0

The staff at AAA Storage go out of their way to help you get your Uhaul rental. I've rented a van twice and each time having issues getting into the lockbox to retrieve the vans key, but each time Lisa has come out to assist me. Thanks and you are appreciated

TANDRA M 
Rating:
5.0

Customer did not leave a comment.

ALICIA L 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Customer did not leave a comment.

Lawanda M 
Rating:
5.0

Customer did not leave a comment.

Tiffany H 
Rating:
5.0

they greated me when I drove up and let me know where to park and asked me how the truck drive and then told me to have a great day and they would Email me my receipt

Robert H 
Rating:
5.0

Customer did not leave a comment.

GEORGE F 
Rating:
5.0

Customer did not leave a comment.

Jimmy C 
Rating:
5.0

Customer did not leave a comment.

Toby G 
Rating:
5.0

Customer did not leave a comment.

Vanessa H 
Rating:
5.0

The whole experience was exceptional!! Super friendly staff!!

Jamie F 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J 
Rating:
5.0

Very helpful and accommodating! Uhaul made my move so much easier.

Jaqueline B 
Rating:
1.0

THEY FALSELY ACCUSED ME FOR DAMAGING THIER TRUCK BUT DIDNT LET ME GO EXPECT THE TRUCK AFTER TELLING THEM MY LINK THEY SENT ME DID NOT WORK HAD ME IN THE RAIN FOR 2+ hours worse experience in my LIFETIMEEEEEE LITERALLLLY

Shikisha S 
Rating:
5.0

Great customer service!!

Lavarsha F 
Rating:
5.0

Customer did not leave a comment.

Dianna P 
Rating:
4.0

Customer did not leave a comment.

Barbara C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Great customer service and support.

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Woodrow J 
Rating:
3.0

The truck I was renting was getting air in a tire when I arrived, and I was told it came in with low pressure on the gauge, but the tire was fine. Within 50 miles I had to call for a new tire because it was going flat. They should have done a proper tire inspection.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Crystal H 
Rating:
5.0

Customer did not leave a comment.

Sonya L 
Rating:
5.0

Great customer service. Drop off was easy.

John D 
Rating:
5.0

Customer did not leave a comment.

GEORGE E 
Rating:
5.0

Customer did not leave a comment.

DUWANNA E 
Rating:
5.0

Customer did not leave a comment.

Steverson J 
Rating:
5.0

Customer did not leave a comment.

Alanna D 
Rating:
4.0

Just make sure app is working

Sabrina S 
Rating:
3.0

This was an easy process. People are friendly & helpful. I was so glad I could reserve a vehicle since I couldn't get to the location to pick one up until late morning on a Saturday. I will rent from AAA again.

GAIL K 
Rating:
4.0

Need better trash disposal

SUKANT G  |  Reservation 
Rating:
5.0

I enjoyed the service. I had no problems during the time I used the storage. My stuff were safe and I appreciate the friendly reminders every month. Staff is friendly and helpful. Thank you :)

EVA G  |  Overall Experience 
Rating:
4.0

Helpful and friendly

Siva B  |  Overall Experience 
Rating:
5.0

Great service!!!

Privacy R  |  First Impressions 
Rating:
5.0

Everything was placed in order when I arrived, I didn`t have to wait long at all!!! Customer service was beyond excellent.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top