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Patricia C
Customer Reviews for AAA Self Storage Hockley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place - easy to use and very friendly
Jeff Texcellent service and the truck was well taken care of
Joseph NThe women customer service that helped me in AAA U haul in Texas was very helpful. She's the reason I didn't consider taking my needs to another company. U haul has to recognize her service.she was wonderful.
steve lThe staff who helped me at the location were amazing. Kudos to them.
Mark VCarol is awesome. Very informative and funny. Thanks again!!
Damon SGood service
Cristian RMuy recomendable excelente atención
Nondier CThe customer attention is awesome!!! Thank you Mrs. Carol!
Jose RThe customer service was excellent!! Carol was great!! Would definitely recommend this location.
David CI have an expectation that when I am paying for a service, as well as making advanced reservations, then everything should go smoothly. Nope! This rental was a nightmare from beginning to end. Not one part was simple. I scheduled to pock up at 9:30 am. I ran a little behind, but not an issue since I scheduled to.pick up using the app. When we arrived we started our check out...only to not have the code to the lock on the back of the truck. Then, the app closed down and I lost all access to the check out procedure. When the employee of this location walked up, I shared what happened. She seemed annoyed, shared she had problems with the app, then told me the lock code. She disappeared, i assumed to the building. I got the key, only to find out whoever locked the key in the back, put the wrong key. By this time 30 minutes had passed. I went to find the employee only, at 10:20 , to find nobody there, but a sign stating back at 11:15. I had to contact Uhaul via app, place a return call from them. I wIted and after 10 minutes I called a number texted. I got a person on the phone. Long story cut short- he realized the business was closed and had someone reach out to other numbers to attempt contact. After becoming furious, waiting another 25-30 minutes finally the woman from. AAA Storage in Hokley, TX returned. We were way off schedule by an hour and a half. The lady got the correct key, but offered no compensation. I expressed tjis was unacceptable and felt my rental fee should be greatly reduced. She started, at that point to get really rude, saying "wait a minute. You have your truck." I spun and looked at her sharing after waiting almost 2 hours and being on the phone for 45 minutes between texts abd calls. Her offer was to: 1. Not change for dollies rental 2. Adjust milage 3. Then tell me to not rush in getting the truck back. Just have it by Sunday. She also threw another employee at that location under the bus by stating she messed up due to being dyslexic. I responded I actually am a dyslexia teacher and THAT IS NOT AN EXCUSE. Later Saturday night, I wanted to add another driver. After 3 phone calls, 2 texts and 1 hour and 20 minutes later, that was done...ridiculous. Well....I got my receipt and of course I was billed for 2 days. This has been one disaster after another. I have emailed Uhaul about this. Wondering if I will get my refund? As a note, due to my truck not being available on time, Uhaul,nit AAA Storage did honor their commitment-- $50 dollars refunded uf it is not ready. Which should take a week to see on my credit card transactions. WORST SIR
Thomas VCarol was exceptionally great!
Carole TWell managed and friendly staff.
JANA SWonderful Ms. Carol helped me get a auto transport setup to haul my inoperable vehicle for our move. If you need to lease a car hauler, truck or storage unit, go see Ms. Carol she will help you out.
Brendan PExtremely friendly staff and made dropping off a breeze!
Cathy CShe has the best customer service!
mary cI didn’t get my dolly and still paid for it. When I got there I checked in and indicated that I didn’t get me dolly. So I was expecting the charge to be removed, but as I was checking out it was still there. By then I’m exhausted to fight it.
VERONICA ONothing
reginald TGood 🙏
Mohammed HCarol was exceptionally professional and friendly. I am thinking of renting a storage unit at your facility
Ramon NSTAY FAR FAR AWAY FROM THIS LOCATION The lady had very very bad attitude and highly recomend UHAUL TO AUDIT AND CLOSE THEM DOWN she refuse to get off her butt to hook up or unhook trailer. HER JOB SHE THE UHAUL AGENT EXPERT NOT ME and then when i refuse she threaten to charge me if I don't last time I checked the UHAUL REPRESENTATIVE J O B to do that part of there POLICY unfortunately this location don't follow yes she came out to take pics just to save her butt from lawsuit and someone to blame other then herself if something was to happen
Saad KN/a
Wayne BThe best lady ever. I always rent from her. Thanks
Charles DNot as friendly as the other locations I visited.
Christopher GCarol the lady that works at the desk. She was awesome and very nice. We love working with her. Our trailer was at the location on time. And ready to go.
Lynne GCarol was very friendly and ready to help.
Sally MThe lady that was running the office was super professional, efficient, and very personable. U-Haul/AAA Storage is very fortunate to have this great team member.
Robert MNothing to improve. Very pleasant experience.
John HGreat service!
Brad MYour representative I think her name was Carol was a very excellent person great personality very helpful we need more people like her really makes your day.
David SCarol is awesome!
JOSHUA PCustomer Service was Awesome at this location
Angela SKeep people like Carol around she was awesome
Vicky HI paid to much money for bad service
deshawn hAfter moving in the area r prior to it I discovered this Hockley location . I stop they were friendly when I first stopped in and they continue to communicate and provide friendly service. I’ve used Trucks and I also rented a unit.
CLENARD GNothing The service was outstanding.
David MThe truck that I had strearing problem but not bad
Glenn BWas happy to see the tire on auto trailer were brand new. That has been a concern in past when renting these trailers.
Tim CClean and easy to rent ! Carol and crew are great!
Michelle CFabulous customer service at this location. I will be returning for future rentals.
Donna LShe was extremely nice and apologetic about what all we had been through.
Jack RNothing
Rajwant sI had to wait for 30 minutes to be seen and even after completing online checkin I had to repeat the process at store. The staff who was there at that time did not know how to tie the chains as per u haul recommendation. She twisted the chain and used the hook to hang on to the hitch. It took me more than 60minutes to drive off with the trailer.
Avinash RService was super poor - lady acted like we were bothering her when we got there - called service 4 times - first time I asked for a call back and I was supposed ti get a call back in an hour - - after waiting for over an hour and half I called k and would wait ti speak with representative -after waiting for over 40 minutes each time I would get disconnected- when I finally spoke to someone the representative was rude and did not want to help - I was told that there was nothing she could do that it was in my contract - that I should of read it! - Al thought I understand that comment - it is the lack of service that I am unset about from the get go it was the wrist experience and this is my third time in a row having service issues - I guess you guys don’t care about service and your customers
Eduardo VCarol was wonderful!
Janet HDon’t change anything The lady that helped us was very helpful and pleasant
Brent BMy trailer was reserved for 9:30 am but had not been returned by the user. I had to drive 41 miles one way to another town to get a trailer. While this is not UHaul's fault, it seems as if there should be a way to know that the rented equipment is not going to be there. A chip or something. The trailer was 1000 miles away.
Marshall HNo Improvements necessary. Staff is friendly, helpful and knowledgeable.
George SEverything was good.
TRACY AThe UHaul location was fine, and the manager was helpful in letting me know to use the website/app. The Truck Share option is where things went wrong. Absolutely terrible experience with that. It took me about 10-15 minutes just to check in, and I wasn’t even able to return the truck properly through the website or app due to development issues & bugs. Took me about 15 minutes trying to return it before I had had enough and just left the keys in the drop off box. That process needs improvement drastically in order to be effective, otherwise I’d gladly just wait in line.
Travis GIt was a very good experience. Very good and clean truck.
John HThis location has excellent service and informative to any questions I had
kevin j