Customer Reviews for AAA Storage Hockley
(U-Haul Neighborhood Dealer)

65 reviews

20555 FM 2920   Hockley, TX 77447

(936) 372-5058

Location Hours

  • Mon-Thur: 10 am - 6 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 372-5058

20555 FM 2920
Hockley, TX 77447

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 6 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Service was excellent!

ARLENE S. 
Rating:
5.0

The women at the front desk was kind, quick, and very helpful!

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Smooth experience!!!

JOSE G. 
Rating:
5.0

Good experience all the way around!

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The clerk was so helpful.

MARK R. 
Rating:
5.0

Prompt, professional service and a pleasure to work with

LAWRENCE EDWARD L. 
Rating:
4.0

The person there was very nice and professionally, not sure if she knew anything about the auto transporter as far as connecting everything to me truck. I have rented these before and it was no problem for me to connect everything.

EVERETT W. 
Rating:
3.0

Customer did not leave a comment.

NANCY S. 
Rating:
3.0

Need better customer service. Lady was VERY rude!!!

SHANA MAE N. 
Rating:
1.0

Upon returning the van the person In charge of AAA renta storage was so rude to us. I had a great experience picking up the van and car hauler and there personal was so helpful. But upon returning the rudness of the lady Named Fran(would not give her full name when asked) was unprofessional and uncalled for! There was a mistake on the mileage that I contacted Crepts Rental and she corrected it and we were complete. As a customers its a pleasure to have a clean uhaul that worke with zero problems untill we turned it in. So the AAA GET ZERO ☆ AND CRELTS Rental gets ☆☆☆☆☆ James Stuckey

James S. 
Rating:
5.0

Customer service was amazing!

Jed R. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Isidro C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Very nice lady that works there.

charles D. 
Rating:
5.0

Carol responded quickly to my need for a truck and got me on the road quickly. Will definitely recommend this location.

BRIAN D. 
Rating:
5.0

Carol was very helpful and a pleasure to deal with.

John H. 
Rating:
5.0

Top Notch service and equipment found in this hidden gem.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

CASEY M. 
Rating:
5.0

Customer did not leave a comment.

Chase F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Bart C. 
Rating:
5.0

Customer did not leave a comment.

Dillon M. 
Rating:
5.0

Customer did not leave a comment.

Jimmie K. 
Rating:
5.0

Everything was good

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Figueroa Y. 
Rating:
5.0

The lady at the desk was very friendly and helpful would recommend this location!!

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

No issues at all.

ROGER WAYNE G. 
Rating:
3.0

I paid to much for one day rental SHOUD NOT CHARGE FOR MILEAGE I GOT IT FOR 19.95 .79 PER MILEALGE ENDE UP PAYINGV140. .pO TO MUCH FOR ONE DAY NOT RENT AGAON ONLY CHARGE FOE RENTAL AN OPTIONAL FOEW INSURANCE NOT FOR MILEAGE RIOW OFF.ThAnks

Maria B. 
Rating:
5.0

Carol at AAA Storage is fantastic. She keeps a tight schedule and has good customer skills. It is refreshing to still find PEOPLE that can communicate and work through challenges that are not on the corporate script.

Brett C. 
Rating:
3.0

Check the status of the equipment before renting it out. The man at the front desk was helpful and did eventually resolve my issues.

Tyler W. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Tire blew on car tow attachment, dented my car and smashed my side mirror. I've been trying to contact them for three days now to get any sort of assistance and it's been a waste. The single worst moving experience in my life. I'll pay extra to use another moving company next time.

Tyler W. 
Rating:
3.0

Take better care of customers and give them a discount when you had a reservation Sunday but they said my pic I sent was not the same person on my ID which it was then lied and said they called me and they MK ever did so I was not allowed to rent Sunday Adhyet rushing in from spending time with family in Dallas and had an autistic child in the car crying for the 45+ minutes they had us sitting there supposedly verifying me and they spoke to my other references. Long stitdhortvjad to go back Monday which cost me $50 more from the seller for their time and gas Sunday yet U-Haul did nothing for me no discount just sent an email blaming me for the situation saying it was my fault. I still expect some form of competition or I will never use U-Haul again.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES EDWARD W. 
Rating:
2.0

Have the reservation ready for the correct customer and have a person at the location at the actual pick up time to rent out the equipment, not 15 minutes past the pick up time. This is not the first time my reservation has been messed up with uhaul and as the years go by it just seems to get worse, seems like it might be less stressful to rent my equipment with a different company.

SEAN LEE H. 
Rating:
5.0

Please place a spare tire on all trailers. You could lock it with a type of combination lock and if needed renter could contact uhaul for combination for tire. Wait times for repair when traveling in sparsely populated regions waste travelers time.

James R. 
Rating:
5.0

Nothing at all the lady that was there was extremely helpful polite and kind. Over all it was a very pleasant experience.

Scott L. 
Rating:
2.0

No help hooking up trailer

PETER S. 
Rating:
5.0

Extremely professional!! Fantastic customer service!!

Alyssa K. 
Rating:
5.0

Everything was great! I did wish the 10 ft truck had a ramp.

Estevie F. 
Rating:
5.0

Everything was very exceptional

Bobby W. 
Rating:
1.0

Joseph was SO RUDE ! He was the representative that we spoke to over the phone. They gave us the wrong contract. Then attempted to charge us for 108 miles which was never driven. JOSEPH SHOULD BE FIRED!

ERNIE C. 
Rating:
4.0

Customer did not leave a comment.

Hamilton M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Carol took great care of us. Totally satisfied!

Thomas C. 
Rating:
5.0

I have rented many Uhauls in my life and this was by far the easiest and most pleasant experience of all

Rebecca S. 
Rating:
5.0

I reserved my rental on-line. I didn't need the equipment as long as I thought. I returned it early and the establishment was closed when I picked up my rental and returned it. I was credited back money after I returned it early. I highly recommend using U-Haul's mobile site.

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The employee at that time was very nice, and she knew everything I ask, very good employee. Thank you

Gerardo S. 
Rating:
5.0

Amazing Customer Service!

Yascada D. 
Rating:
5.0

Best place to rent from

Scott T. 
Rating:
5.0

Best service and equipment

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Carol the manager was awesome. This is the third time to use this location. We will never go anywhere else. Carol is in wonderful and is always helpful. Thanks so much for helping lost people get through everything.

Chrisotpher H. 
Rating:
5.0

Best location I will only uses this location to get a Uhaul in the future

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

Shannon J. 
Rating:
5.0

Carol was very pleasant and helpful. she did a great job and made me feel like I was her only customer. Thank You !!!!!

John H. 
No reviews have been submitted for this location.

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