Customer Reviews for AAA Storage World

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Storage World

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James S.
Rating:

The Staff was fantastic, professional, and articulate. Equipment was clean, and the pick-up process was relatively smooth, the only issue was that we were hauling our own trailer, which requires a slightly larger ball than the 2” that is PERMANENTLY WELDED to the bumper of the 26' truck! Thankfully, there was a hitch receiver, but we did have to go to another location to buy a receiver and ball. This should be noted on U Hauls universal website.

James S.
Rating:

Customer did not leave a comment.

BILL W.
Rating:

Customer did not leave a comment.

Kenneth H.
Rating:

Customer did not leave a comment.

Chris M.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Customer did not leave a comment.

Arthur S.
Rating:

Covid sensitive, quick and polite

James V.
Rating:

Great service with a smile.

RYSZARD I.
Rating:

Customer did not leave a comment.

Parikhit B.
Rating:

Customer did not leave a comment.

Karine F.
Rating:

This was the 3rd drop-off location I was sent to. The excellent customer service at this location really help my frustration.

Joshua S.
Rating:

Customer did not leave a comment.

Victor R.
Rating:

Customer did not leave a comment.

Lothar G.
Rating:

When I booked the uhaul, I selected a different location and my confirmation had that location listed but once I got there and was following the instructions, I noticed the drop off location had changed. This was mostly my mistake for not rereading all the emails, but I signed up for the text messages..would have liked a text or email with "Drop off location changed", just so that I would be clear on where. But overall, great experience!

Elizabeth S.
Rating:

Customer did not leave a comment.

Mary D.
Rating:

Customer did not leave a comment.

Charles T.
Rating:

Nothing. Knew who I was because they were expecting me and greeted me by name. Very pleasant and welcoming to the area.

daniel L.
Rating:

Great service!

Wadiatur R.
Rating:

Customer did not leave a comment.

Shirley M.
Rating:

Excellent service.

Kelly R.
Rating:

These people we do helpful and uhaul is lucky to have people like them.

Stephen H.
Rating:

Great places Nd staff was very nice. It was easy to find and return the truck.

Ann C.
Rating:

This was a very friendly and accommodating place. Tbe people operating the place were very helpful. I will go back to them if needed

Connor M.
Rating:

Customer did not leave a comment.

Charlene M.
Rating:

This is an excellent location although, very hard to get in/out of due to an extremely busy road and a large embankment at the entrance/exit. The customer service was phenomenal! Very friendly, got me out of there quickly and I didn't have to wait in line! I was 10 minutes late returning it and had to do the return on the phone app. The app was user friendly but too long. By the time I filled out the return in the pouring rain, it then became 45 mins overdue. Overall, I would choose this location again. My move was very stressful but not due to the rental agency.

Christine M.
Rating:

Customer did not leave a comment.

Deborah L.
Rating:

Staff was excellent and very helpful.

Melissa D.
Rating:

Customer did not leave a comment.

Alan W.
Rating:

Customer did not leave a comment.

Charles B.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

The floor of the trailer was very dirty and it smelled like smoke, however I don't hold the Staff accountable. The staff was outstanding!

THOMAS S.
Rating:

I had an excellent experience here also. I walked in and out in about 10 minutes. The agent was very pleasant and helpful.

Robert A.
Rating:

Just as nice and professional as they could be.

WILLIAM M.
Rating:

Customer did not leave a comment.

David T.
Rating:

Customer did not leave a comment.

William W.
Rating:

Customer did not leave a comment.

dan H.
Rating:

Fast and friendly service. Thank you.

James G.
Rating:

Customer did not leave a comment.

TIMOTHY F.
Rating:

Customer did not leave a comment.

Nancy J.
Rating:

Always a great experience renting from U-Haul/Storage World on Sardis Rd., Asheville. They are friendly, well-organized, and quick to get you set-up/out-the-door to accomplish your next moving need! Beyond these great qualities, the physical layout of the property makes for an easy park, pick-up or drop-off- and is sparkling clean, both inside and out. Thanks, Guys!

JEFFREY N.
Rating:

Nothing

CALVIN E.
Rating:

Very nice, polite, helpful, courteous people at this location. I couldn't ask for any better.

Mark H.
Rating:

Nothing

Donald R.
Rating:

Customer did not leave a comment.

Shelby J.
Rating:

Customer did not leave a comment.

SUSAN W.
Rating:

the online checkin was infuriating.

lynette R.
Rating:

Friendly and convenient and affordable

THOMAS S.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

2nd time using this location. Employees were very polite and helpful both times and very efficient, got me on my way quickly! Highly recommend!

EDWIN R.
Rating:

There is a design problem with the location of the trailer hitch ball on the tailgate. I have a 3rd wheel on the front of my trailer that swings up once the trailer is connected. Because the truck bumper has an angled recess, when I made a nominal right turn it crushed the the 3rd wheel crank so it wouldn't allow the wheel to be cranked up or down. Therefore I couldn't disconnect my trailer . I had to drive to Lowes and buy a new Reese trailer Jack for $40.00 and install it. Does UHaul reimburse for that cost? When building new rear bumpers for your trucks you might want to widen that recess to allow for turns. Other than that the truck ran well and was very comfortable, clean and the service was wonderful. Thanks. Ed Russell

JOHN P.
Rating:

The individuals working at the location made the experience enjoyable

THOMAS V.
Rating:

Nothing AAA Storage did a wonderful job, they were so helpful, polite and professional. I would do business with them again and highly recommend them

WENDY C.
Rating:

Serve wine and cheese ! Honestly it's was all great. Chip.

Lawrence M.
Rating:

Customer did not leave a comment.

DEVEN A.
Rating:

Customer did not leave a comment.

TRISTAN P.
Rating:

Best customer service ever dealt with.

Jered F.
Rating:

Customer did not leave a comment.

William G.
Rating:

Customer did not leave a comment.

WILLIAM G.
Rating:

Customer did not leave a comment.

Kevin R.
Rating:

Customer did not leave a comment.

PAVLO A.
Rating:

Customer did not leave a comment.

GREGORY B.
Rating:

Customer did not leave a comment.

Steven P.
Rating:

Customer service was above and beyond what I expected. Extremely quick service and no hassle whatsoever! Thanks again!

Stephan W.
Rating:

Staff was friendly courteous and helpful.

christina P.
Rating:

Customer did not leave a comment.

ANDREW A.
Rating:

Customer did not leave a comment.

Steven G.
Rating:

Extremely helpful staff. Very kind.

Christy C.
Rating:

Customer did not leave a comment.

Whitney K.
Rating:

Fantastic customer service! Everyone in the office was super friendly and incredibly efficient! In and out in minutes! Would recommend them over and over

Mike W.
Rating:

Customer did not leave a comment.

Tayler S.
Rating:

Incredible customer service and attention to detail. The only uhaul representative that I'll be using moving forward.

Herbert M.
Rating:

Rental was quick and easy. Site people were very friendly and helpful. Would rent from this location again.

Terry B.
Rating:

Very friendly, fast and efficient. Great customer service and location. Highly recommend.

Shelli G.
Rating:

Customer did not leave a comment.

Matthew O.
Rating:

Door of trailer did not shut properly and had to be lifted to even shut. Because of that it didn't come even close to sealing which ended up soaking quite a lot of the items we were moving.

Jeffrey G.
Rating:

I can honestly say absolutely nothing!!! My experience was one of perfection from the initial phone call inquiring about their availability ( which there were three calls to local Uhaul offices that were terrible in their public relations) to the last minute return of the vehicle. Incredible this team is!!!!! Even if this location is a bit out of your way... go go go to them!!!!

Mindy B.
Rating:

the staff is the friendliest

Kennith M.
Rating:

Great customer service!!! Very quick and convenient without any hassles. Will definitely use them again if I need to.

Bryan D.
Rating:

MGR,Andy and his associate did a great job!Quick and Painless!Couldn't have asked for a better experience.Thanks!

Cody G.
Rating:

Everything was excellent the employees were really nice and helpful.

James A.
Rating:

Customer did not leave a comment.

Richard K.
Rating:

Customer did not leave a comment.

Preston J.
Rating:

Customer did not leave a comment.

George A.
Rating:

Customer did not leave a comment.

casey S.
Rating:

Great people

Lawrence L.
Rating:

Customer did not leave a comment.

John R.
Rating:

Customer did not leave a comment.

Phillip M.
Rating:

Customer did not leave a comment.

Nancy J.
Rating:

Customer did not leave a comment.

Kim L.
Rating:

Customer did not leave a comment.

Larry T.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

I initially reserved the equipment at the location on River Rd in Asheville. No one ever communicated that the equipment might need to be picked up at another location. When I went to the River Rd location, the employees there had very poor customer service skills and blamed me for coming to the wrong location to pick up. After traveling 15 miles across town to pick up at the other location, I found Andy and Tammy to be most helpful and very apologetic for the way I was treated at the other location and very helpful in getting my equipment to me.

Julia B.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

Customer did not leave a comment.

CHRISTOPHER S.
Rating:

Customer did not leave a comment.

Saundra G.
Rating:

There was a little mix up with my return but it all got straightened out

Julia B.
Rating:

Customer did not leave a comment.

Eugene C.
Rating:

The friendliest person for so early in the morning

Jessica S.
Rating:

We were there after hours.

LOUISE O.
Rating:

No issues.

No reviews have been submitted for this location.

Back
To Top