Customer Reviews for AAA Storage World
(U-Haul Neighborhood Dealer)

342 reviews

311 Sardis Rd   Asheville, NC 28806

(828) 252-0436

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 252-0436

311 Sardis Rd
Asheville, NC 28806

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The U-Haul I was provided with had dog droppings in the back. It got on some of my stuff staff was nice

Jessica S 
Rating:
5.0

Customer did not leave a comment.

Rodney S 
Rating:
5.0

Customer did not leave a comment.

MARGARET B 
Rating:
5.0

Everything was great!

HEATHER H 
Rating:
5.0

Great customer service

julie n 
Rating:
5.0

Customer did not leave a comment.

MENDY C 
Rating:
5.0

The location was great. But the truck did. It sound. It needs some repair

SIMON T 
Rating:
5.0

friendly staff and had the truck waiting for us when we arrived!

Amanda M 
Rating:
5.0

Customer did not leave a comment.

PAULO T 
Rating:
5.0

Customer did not leave a comment.

ROBERT K 
Rating:
5.0

Very nice. Clean car. Simple process. Super helpful and kind staff at the location. Would go again. No lines, just in and out. Much cleaner and nicer than other uhuals I've been to.

parker s 
Rating:
5.0

They were very friendly and helpful. We had experienced a great deal of frustration at another pick up location prior to dealing with these good people. They were sympathetic to our concerns about the outrageous actions of the manager at that location.

Richard D 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
1.0

Would not listen to my concerns

Neiko P 
Rating:
5.0

100% Outstanding turn-in facility!!

LANE R 
Rating:
5.0

The staff were excellent, courteous and helpful. Thank you!

ROCHELLE R 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

STACEY B 
Rating:
5.0

Thank you for your help after the hurricane

JOSHUA A 
Rating:
5.0

Customer did not leave a comment.

ROY B 
Rating:
5.0

Everyone at the store was very friendly and helpful. The office was clean organized. It was a pleasure doing business with Darlene and Andy thank you for the experience.

Hector R 
Rating:
5.0

The employees there was very friendly and respectful they answered all questions immediately and was very nice to me and my wife

Richard W 
Rating:
4.0

The fragrance was very overpowering and difficult for people with sensitivities to be around.

erin m 
Rating:
5.0

Honor reservations for trucks when they are made? Or give your customers a heads up BEFORE we arrive to pick up a rental that the truck we reserved is not available? Surprises on moving days when customers arrive to find no vehicle available is not acceptable. No more U-Haul rentals for us!

Jason L 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Outstanding customer service!

JAMES D 
Rating:
5.0

AAA Storage has taken excellent care of us over the last 2 years. When we moved to the area, we rented a unit with them and returned our first truck to this location. We kept the unit until it was time to move again, and reserving another truck with them was a seamless process. Thanks so much!

Brian B 
Rating:
5.0

Staff was very helpful and friendly

David F 
Rating:
5.0

Customer did not leave a comment.

Jules S 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

The day before my scheduled pick up, I decided I probably should have reserved a 20 foot truck rather than the 15 and called to see if an upgrade was possible. Sadly, no, there wasn’t a 20 footer in the yard. Then, wonderfully, an hour before I was to be there, a 20 footer got dropped off and AAA called me with the good news. She was fantastic - helpful, considerate and pleasant. The whole experience was exactly what I wanted it to be.

Chris C 
Rating:
5.0

Easy

TRAVIS H 
Rating:
5.0

Customer did not leave a comment.

david w 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

I am a current customer with AAA Storage World, the service continues to be outstanding.

Ronald L 
Rating:
5.0

Customer did not leave a comment.

Raphael H 
Rating:
5.0

Andy is the nicest guy! Such an easy process to pick up and get going!

Robin T 
Rating:
5.0

They are so kind and friendly.

DALE A 
Rating:
5.0

Customer did not leave a comment.

Sean T 
Rating:
5.0

Guy at the desk was really cool..got the 10ft uhual and had no complaints.

Richard S 
Rating:
5.0

Customer did not leave a comment.

mathew s 
Rating:
5.0

Customer did not leave a comment.

kevin w 
Rating:
5.0

n/a. Very convenient drop off location. Great storage facility with excellent service.

James D 
Rating:
5.0

This location is extremely clean and well maintained. I’ve dropped of trucks there before and have always had good experiences.

Jeff B 
Rating:
4.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Kirk B 
Rating:
5.0

Friendly staff and facility was immaculately clean!! Will recommend and use this location again!!

Mary A 
Rating:
5.0

Customer did not leave a comment.

danny h 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Bill M 
Rating:
5.0

Everything went well.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

Amy H 
Rating:
5.0

Customer did not leave a comment.

james g 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Cari M 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

NOT A THING.!!! THE MANAGER WAS AWESOM. SUCH A PLEASURE TO WORK WITH *****

Timothy T 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Very clean and the customer service team was receptive and friendly. Over all this move was absolutely wonderful!

John R 
Rating:
3.0

Customer did not leave a comment.

tim g 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA O 
Rating:
5.0

Outstanding U-Haul location for renting one of your trucks. They worked with us to have a spotless 26’ truck ready for our use. When I need a truck in Asheville, I will go to AAA storage.

William S 
Rating:
5.0

Really nice person at this location. Very helpful.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Lorraine M 
Rating:
3.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Customer did not leave a comment.

Paul C 
Rating:
5.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

Customer did not leave a comment.

Kamya G 
Rating:
5.0

Andy made the whole process flawless.

Ken C 
Rating:
5.0

Great service

ADAM M 
Rating:
5.0

Customer did not leave a comment.

Sinclair F 
Rating:
5.0

Customer did not leave a comment.

Dan C 
Rating:
5.0

Customer did not leave a comment.

Larry D 
Rating:
4.0

Again the app created problems for drop off. My husband whose name and license was in the app information could not get clearance for dropping off truck. He left and returned the next morning due to the app.

Terri s 
Rating:
5.0

Customer did not leave a comment.

Denise B 
Rating:
5.0

Everything was easy and professional.

James P 
Rating:
5.0

Friendly, professional, and efficient!

Zebulon B 
Rating:
5.0

Customer did not leave a comment.

Corey C 
Rating:
5.0

Very friendly staff.

William C 
Rating:
5.0

Customer did not leave a comment.

Wanita H 
Rating:
5.0

None

Layton A 
Rating:
5.0

We completed the drop off process while this location was closed. Easy.

Jason H 
Rating:
5.0

By far the best uhaul experience I have had.

Samuel D 
Rating:
4.0

The inside of the truck was covered in white dog hair, didnt bother me at all but it might some people. Overall was a good experience

Rhonda M 
Rating:
5.0

Customer did not leave a comment.

michael C 
Rating:
5.0

They always do a good job unlike Uhaul @ Sweeten Creek.

LUCILLE M 
Rating:
5.0

Customer did not leave a comment.

Julie F 
Rating:
4.0

Customer did not leave a comment.

Roger J 
Rating:
5.0

I arrived 20 minutes before this location opened by accident and a female employee noticed me and approached and helped me pick it up right away. Very friendly and appreciate it!

Michael L 
Rating:
5.0

There was duct tape on top of the truck that we later discovered was meant to keep any rain out. It did not work as we realized after arrival at my destination and some of the items were wet.

Steven M 
Rating:
3.0

Lots of confusion with gas because the gas was not left were it should have been before pick up, thank heavens I took pictures and videos meanwhile everything worked out well.

Asia T 
Rating:
3.0

Truck wasn't clean. Directions for mobile pickup weren't loaded. Truck was a little shaky. But everything else was fine.

MARQUIS B 
Rating:
5.0

Big improvement from the original location we were redirected from.

Scott M 
Rating:
5.0

Customer did not leave a comment.

RONNIE T 
Rating:
5.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

excellent Customer service the area is very clean the service is incredible 100% recommended

Derick A 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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