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NICOLE P
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was clean, but it desperately needs an alignment.
JENNIFER BNo one was available during open hours to assist with drop off (there was a sign stating they had an emergency and had to leave). This was still ok since we could use the app to drop off but we had rented a large enough trailer that was not reasonable to unhook from the truck without assistance. It was too heavy.
Judith RAmanda was very helpful.
PAUL BNo comment
Wendell RI did not rent this. I did get a reservation for July 9th my closing date was moved. we do not need storage. I made my new truck reservation yesterday. Thanks for your help David
David T | ReservationWas charged for blankets I did not receive. Transmission on truck would not shift out, and air bag light was on the entire time I had truck.
Jeffery WHonor the quote given by phone, and access the info given by phone ahead of time so as to not waste time having to give all the information all over again once someone finally shows in the office for pickup .
Cheryl TAttendant was friendly, helpful and professional. Highly recommend.
Scott HIt took three weeks for them to finish my drop and give me a refund
Lynn HI was charged $40 for an extra because we were unable to return to truck by 2pm Thursday. So we returned to the facilities at 8pm Thursday. I was unbeknownst to me charged a coverage fee of $15 and an after hour service fee $25 Although, when I called to see if I could receive an explanation no one would answer the phone. We returned the vehicle with 70+ less miles then when we booked explained that unused miles would come with reimbursement. They were extremely quick to charge my card with no phone call for explanation but not to help us get reimbursed for the unused miles. I can’t say much more because as I stated they are avoiding the phone. (During business hours I must add according to Google they are open 8:30-5 Thurs-Sat) I would like a phone call from uhaul to please help. Thank you
Jamie DNo problems, my estimation was almost exact with the miles, so I'm actually going to get reimbursed a little. Daily, in town rates are amazing.
Matthew TNothing at this time.
Martha SIt was great. Loved it
Tronsa TEverything went very smooth, from reserving the rental to dropping it off.
Dawn LIt was very easy to get in and get out of the U-Haul office which was so important to have more time moving... instead of ret tape during the rental process.
MICHAEL SThe tongues of the trailers should be propped up. The tongue of a 6×12 trailer was heavy, and the tires were in mud, so it was not able to turn easily. I spent 35 minutes in the pouring rain, trying to hook the trailer up, whereas had the tounge been propped up, it could have been don in 5 minutes.
Tommy NEveryone very nice and great customer service experience. I will recommend this location
Jack EJust do the same as you have done for me. Jerome.
Jerome JThe lady that helped me rent the uhual, was professional and made the process easy.
Harriet SAmanda was super helpful and patient with us!
Molly DI would use the service 4 to 5 times a week if it wasn’t so expensive
Amanda HVery clean and convenient. Some difficulty getting the unit opened, but we got it worked out.
Shannon C | ReservationExcelent,friendly and profesional service.
Jose GCustomer service at this location was great.
Brenda TNon
danny kI was charged 10 dollars too much for the rental. I told the attendant and she assured me that it would be taken off and I still got charged 10 dollars too much.
Daniel LThe online pickup is horrible never do It again
Troy BRepresentative(s) were not on site when we arrived. We waited approximately 25 minutes.
Todd CThe trailer has chunks of styrofoam in it. Also the enclosed trailer leaked from the top soaking my sofa. The only reason I rented an enclosed trailer was to keep the sofa dry.
ROBERT VGreat service, clean equipment, caring staff!!! Would recomend location to all.
Alex MTiffany was so nice and extremely helpful! Unit and facility is clean and affordable! Definitely a good choice!
Michelle E | ReservationAbsolutely appreciate help extending the life of my rental. It was a turn around place where nothing had time to be cleaned, trailer had a flat, put me behind. The people were great; the equipment not so much
BRIAN TEverything was great
Amanda VOverall price 318.00 dollars for 1 day was outrageous don't know if I will ever use uhaul again !!
Richard HProfessional, friendly, attentive.
Wilson CThe lady that helped what extremely nice and helpful
Matthew QEnsure that the add-on item quantities that are being asked for in advance will be made available on day of pickup.
Mark MThe agents need more training
Deshbir SThe truck was one of the worst I have ever rented. Anything above 50 mph the truck would sway, pulling from left to right. The AC would cut off every couple of minutes. When I mentioned this at return, my concerns were met with, "It has a lot of miles on it." The front end should be checked, along with tire pressure. As you know, this is not normal, even with a lot of miles.
TERRY RAmy did an excellent job. She answered my questions skillfully and made the experience good.
Jeffrey TManager was amazing! Client previous to me did not return the truck on time for my reservation and the manager went above and beyond to assist me.
KIMBERLY STHIS IS THE 2ND TIME I HAVE USED THIS LOCATION FOR MY RENTAL NEEDS. AMY TAKES CARE OF HER CUSTOMERS WELL. EASY P/U AND DROP OFF. THANKS AMY
LARRY BStaff was very friendly and helpful.
Blake KAmy you are the best . People like Amy keep people coming back to this location for their rental needs Thank you again. This location has all of your U-Haul rental needs.
LARRY BThis was not the location I signed by the U-Haul company I found this place by accident because the other place did not exist why your company would send me to a place that does not exist is a little strange I’m glad I found a new place it was great
CHARLES GVery small. I had to help her hook up trailer when hooks wouldn’t fit in my Touareg.
HOWARD SThe location was close to my job so it was very convenient. The floors of the truck were filthy and there was a potato chip bag stuffed into the console and an old uHaul straps box under the seat. My biggest issue is with the app. It took 30 minutes to try to get checked in because the app kept crashing on my phone or the signal wouldn't go through. I finally went inside and had the attendant check me in. The return process was a nightmare. It was cold and dark and the app wouldn't accept the odometer picture. After attempting several work arounds, I was finally able to get the truck returned. I called customer service but the wait time was 51 minutes. I was finally home before Uhaul called back. That's unacceptable.
DAVID WExcellent experience everything was handled perfectly.
RONALD EEverything was fine,no problem 👍
TERRY HNothing staff was friendly and knowledgeable about our needs. She found us equipment that was local so we did not have to drive to another town on a holiday weekend to rent a truck.
BONNY BNothing, Amy was very friendly, answered all questions.
TIMOTHY SThis is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!
SHIRANDA M | Overall ExperienceWe are very happy with our experience with AAA Self Storage and Amy was great.
Stafford B | Overall ExperienceNo problems to report. Good experience. Thanks.
FERNANDO B | Overall ExperienceGood job
stephanie s | ReservationN/A
Jacob D | Reservation