Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service very good. Very friendly and helpful

Rating:

3.0

Customer service was friendly and patient and informative. I wish the storage units were more spacious , less expensive and easier to access. Also your trucks are not easy for everyone to climb into and be able to use them.

Rating:

5.0

I can’t think of any improvements. It was real easy instructions to follow

Rating:

5.0

There was no equipment available on the truck to use. I was notified prior about not having equipment and the lady made a telephone call to another u-haul to see if they had equipment that I could use, but they did not have any. The lady had excellent customer service and compassion for her customers!!!!

Rating:

1.0

First and foremost $136 and some change I feel was way to much to haul a bed and living room set 30 minutes away and bring it straight back! The passenger side vinyl was stripped off laying in the floor and the U-Haul was wet inside and ruined my sofa and mattress on top of it being completely on E and dirty inside!! Just a plan out rip off! If it wasn’t raining I would have use a friend’s truck!! Entirely too much money and won’t ever you them again!!!!!!!

Rating:

5.0

Superior customer service. One of the best and easiest transactions I’ve ever made.

Rating:

5.0

Great customer service, very friendly and down to earth

Rating:

2.0

Ordered equipment to move and it wasn't left in the truck. So I had to drive from my home to a completely different location 10 miles away and they charge by the mile for rentals so I paid for 20 miles of extra fuel to get equipment that was supposed to be in the truck but wasn't. Mikes towing was nice but I do not a will not recommend self service. If anything is wrong at all it seems like you have to pay for it even if it is a mistake they made by not leaving equipment that you pay for.

Rating:

5.0

Amanda was great as usual. I only rent from her location.

Rating:

4.0

Person renting the truck and dollies was awesome! VERY FRIENDLY! But....Tow dolly straps were frayed and too short to tow my vehicle. I had to leave my vehicle behind. Also, I drove at night. The driver's side headlight was out. I drove on numerous interstates with only one headlight. I advised the drop off location of these problems.

Rating:

5.0

Very smooth process, will definitely use AAA again.

Rating:

5.0

Amanda, who I worked with on my reservation, pick-up, and return is so nice, friendly, and professional. She alone is the reason I now only use her and this location for my U-haul needs and there's plenty of options to choose from in this area. Regards, Paul Basham

Rating:

4.0

I rented a truck that was 20 feet long and it was a bit old.

Rating:

5.0

Everything was simple. Stress free!!! I’ll tell any and all my friends to use you all’s services. Thanks again.

Rating:

5.0

Truck was parked in the mud at pick up

Rating:

5.0

Nothing-- my service was top notch. Amanda was AMAZING, professional and super helpful.

Rating:

3.0

I didn’t know I wasn’t going to get a refrigerator dolly until I got there to pick the trailer up

Rating:

5.0

From the time of the rental pickup until the return; Amanda Hancock was extremely professional! She made sure that she answered all of my questions, was patient with me, and made sure I had the best UHAUL experience possible!

Rating:

2.0

Only one of 4 tires had proper air pressure. (65psi) other three were 40, 20 and 4! Desk personnel drove away while I hooked up. I have plenty of trailering experience and tools, so I was able to handle the situation quickly on my own, but at least 2 tires would have blown if an inexperienced person has rented the car hauler.

Rating:

5.0

The equipment was clean, but it desperately needs an alignment.

Rating:

2.0

No one was available during open hours to assist with drop off (there was a sign stating they had an emergency and had to leave). This was still ok since we could use the app to drop off but we had rented a large enough trailer that was not reasonable to unhook from the truck without assistance. It was too heavy.

Rating:

5.0

Amanda was very helpful.

Rating:

5.0

No comment

Rating:

5.0

I did not rent this. I did get a reservation for July 9th my closing date was moved. we do not need storage. I made my new truck reservation yesterday. Thanks for your help David

Rating:

1.0

Was charged for blankets I did not receive. Transmission on truck would not shift out, and air bag light was on the entire time I had truck.

Rating:

3.0

Honor the quote given by phone, and access the info given by phone ahead of time so as to not waste time having to give all the information all over again once someone finally shows in the office for pickup .

Rating:

5.0

Attendant was friendly, helpful and professional. Highly recommend.

Rating:

2.0

It took three weeks for them to finish my drop and give me a refund

Rating:

1.0

I was charged $40 for an extra because we were unable to return to truck by 2pm Thursday. So we returned to the facilities at 8pm Thursday. I was unbeknownst to me charged a coverage fee of $15 and an after hour service fee $25 Although, when I called to see if I could receive an explanation no one would answer the phone. We returned the vehicle with 70+ less miles then when we booked explained that unused miles would come with reimbursement. They were extremely quick to charge my card with no phone call for explanation but not to help us get reimbursed for the unused miles. I can’t say much more because as I stated they are avoiding the phone. (During business hours I must add according to Google they are open 8:30-5 Thurs-Sat) I would like a phone call from uhaul to please help. Thank you

Rating:

5.0

No problems, my estimation was almost exact with the miles, so I'm actually going to get reimbursed a little. Daily, in town rates are amazing.

Rating:

5.0

Nothing at this time.

Rating:

5.0

It was great. Loved it

Rating:

5.0

Everything went very smooth, from reserving the rental to dropping it off.

Rating:

5.0

It was very easy to get in and get out of the U-Haul office which was so important to have more time moving... instead of ret tape during the rental process.

Rating:

4.0

The tongues of the trailers should be propped up. The tongue of a 6×12 trailer was heavy, and the tires were in mud, so it was not able to turn easily. I spent 35 minutes in the pouring rain, trying to hook the trailer up, whereas had the tounge been propped up, it could have been don in 5 minutes.

Rating:

5.0

Everyone very nice and great customer service experience. I will recommend this location

Rating:

5.0

Just do the same as you have done for me. Jerome.

Rating:

5.0

The lady that helped me rent the uhual, was professional and made the process easy.

Rating:

5.0

Amanda was super helpful and patient with us!

Rating:

5.0

I would use the service 4 to 5 times a week if it wasn’t so expensive

Rating:

5.0

Very clean and convenient. Some difficulty getting the unit opened, but we got it worked out.

Rating:

5.0

Excelent,friendly and profesional service.

Rating:

3.0

Customer service at this location was great.

Rating:

4.0

Non

Rating:

4.0

I was charged 10 dollars too much for the rental. I told the attendant and she assured me that it would be taken off and I still got charged 10 dollars too much.

Rating:

2.0

The online pickup is horrible never do It again

Rating:

5.0

Representative(s) were not on site when we arrived. We waited approximately 25 minutes.

Rating:

3.0

The trailer has chunks of styrofoam in it. Also the enclosed trailer leaked from the top soaking my sofa. The only reason I rented an enclosed trailer was to keep the sofa dry.

Rating:

5.0

Great service, clean equipment, caring staff!!! Would recomend location to all.

Rating:

5.0

Tiffany was so nice and extremely helpful! Unit and facility is clean and affordable! Definitely a good choice!

Rating:

5.0

This is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!

Rating:

5.0

We are very happy with our experience with AAA Self Storage and Amy was great.

Rating:

5.0

No problems to report. Good experience. Thanks.

Rating:

4.0

Good job