Excellent experience everything was handled perfectly.
RONALD E.
Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was fine,no problem ðŸ‘
TERRY H.Nothing staff was friendly and knowledgeable about our needs. She found us equipment that was local so we did not have to drive to another town on a holiday weekend to rent a truck.
BONNY B.Nothing, Amy was very friendly, answered all questions.
TIMOTHY S.My original rental was not ready in time. This was an alternative location. I was 2 hours late getting my truck!
Robert P.This is an exceptional storage facility. My furniture was in storage for 8 months. I had no damage what so ever. I recommend this facility. The staff is so pleasant. They give courtesy calls.... Amy you rock!!!. I appreciate you so much!
SHIRANDA M. | Overall ExperienceFantastic experience
BRIAN M.Nothing. It was a very good experience.
JAMES B.We are very happy with our experience with AAA Self Storage and Amy was great.
Stafford B. | Overall Experience2nd drop off, first one didn't take trailers Spent a lot of time running around to get trailer and drop off, not time efficient for me
Julie C.No problems to report. Good experience. Thanks.
FERNANDO B. | Overall ExperienceMy drop off was closed. The lady lived next door and seemed aggravated because we were there. She even sped around us to get to her driveway. It's a good thing we didn't have any small children.
Myra H.Warn them that ordered items are all potentially not available.
David H.This was not the location I requested in the beginning. The location changed after I booked my reservation. I spent more money in gas mileage this time, I had a budget estimate around last reservation based on the same distance. But I feel I got trip in this reservation based on the need for the U-Haul.
Earl M.The truck was dirty on pickup. I didn't receive a receipt or a contract outlining the details of my order. Did not know i only had 185 miles and had to take two trips from Auburn to Dothan.
Joshua W.Follow customer to help disconnect trailer. I had to take care of this 6x12 cargo trailer by myself. Drop location is on a slope and it's just a matter of time when someone gets hurt if employee is unwilling to be professional enough to provide assistance!!!! LAZY
MICHAEL I.The location is Valley, AL was not open when we arrived for our appointment. We were on time and no one was there. We had to call U-Haul and travel WAAAAAAYYYY out of our way to go to another location. The location in Lagrange, AL was fantastic. TIffany was professional and accommodating.
dana B.Great job
Rob R.One of the back tires had little remaining tread & needed to be replaced
Ron M.Poor customer service . Didn't have all equipment necessary
Jose R.Somehow the handtrucks I reserved did not make it on to the truck before I left the lot. I called and reported it to the front desk at this location. And was assured it would be removed from the bill. It was not.
Randi T.The truck we rented had something spilled on the seats, the cupholder/console area was dirty and there were cigarette butts and ashes in the tray.
patricia B.very professional staff!! thank you
mary L.