Customer Reviews for AAAA Self Storage Colonial Heights
(U-Haul Neighborhood Dealer)

74 reviews

400 E Ellerslie Ave   Colonial Heights, VA 23834

(804) 451-3449

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 451-3449

400 E Ellerslie Ave
Colonial Heights, VA 23834

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

TAMARAMATRICE W. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Make sure to go over all the paper work

GAVINMICHAEL K. 
Rating:
5.0

UHaul Reservation Issue: When I placed my reservation, I realized that my pick-up location may change; however, Colonial Heights is well out of the range of locations that I expected to be reassigned to given that I live in Richmond, VA.

Bruce S. 
Rating:
2.0

Customer did not leave a comment.

BRYANTJAMAR HARR W. 
Rating:
3.0

Customer did not leave a comment.

Nicole T. 
Rating:
1.0

Overcharged me and added things I didn't ask for.

Avohom C. 
Rating:
5.0

I dropped off after hours using my phone. It was so convenient!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Jaila S. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHEREVAN H. 
Rating:
5.0

Customer did not leave a comment.

MELISSAMAY E. 
Rating:
5.0

Customer did not leave a comment.

bethany M. 
Rating:
5.0

Customer Service at the drop off location was outstanding. I appreciate it so much considering my experience with uhaul thus far.

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Latema T. 
Rating:
3.0

Customer did not leave a comment.

Shawnta A. 
Rating:
5.0

This is not the fault of this location. The U-Haul scheduling was screwed up. They changed my pick up and drop off location several times. This added mileage and I went over but they charged me anyway even though it was their fault for changing the locations. They also did not set up the contract correctly so the phone app would not recognize the contract and I still had to wait in line on both ends.

andrew E. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I requested a dozen blankets for my reservations and there were not supplied. Made my move very difficult on top of it raining that day.

Leanne B. 
Rating:
5.0

Customer did not leave a comment.

Kayla P. 
Rating:
3.0

Needs a sign on the ground at eye/driving level because I thought that the entrance was a dead end

james W. 
Rating:
3.0

I rented a 10 ft truck on Saturday and returned it at 5:30 pm - the office was closed by then but the lady had told me when I picked up the truck that morning that I could return it and put the keys in the drop box. When they sent me the receipt I was SHOCKED to see that I had been overcharged by an extra 19.95 when I returned it the same day - PLUS I was charged for furniture pads and a dolly - neither of which I ordered OR RECEIVED - there were no furniture pads or dolly on the truck, I was overcharged by $44. I have tried to call the place and have not gotten to speak to anyone yet. This is very disappointing. My telephone number is (703) 201-2379 Mark Seetin

Mark S. 
Rating:
3.0

I was charged for an 80 miles on contract due to having to go back and forth to pick up car transporter. The transporter was incorrectly hooked up, and came off when I tried to place car on it 3 times. Have to go to two separate locations to get the equipment I reversed. AAA Storage for truck- Chester, Va Grease Monkey for transporter- Midlothain, Va (the next day)

DENISE S. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

I order a lift to help move had to go stay in line at another uhaul use more gas to add more unnecessary gas to get another lift this unnecessary and they added insurance I didn't need can this insurance money come back to me and the gas

charlotte W. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
1.0

No one was there, I dropped it off after hours.

JUNE L. 
Rating:
5.0

Easy pick-up. Truck was surprisingly well maintained and easy to drive.

MARY C. 
Rating:
3.0

Customer did not leave a comment.

Miles B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

Shavon F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Have more than one piece of equipment to rent.

ROB S. 
Rating:
5.0

None.The agent at the counter was superb!Excellent customer service.No changes needed.Top notch service!

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Ashlee B. 
Rating:
4.0

Customer did not leave a comment.

Juanita H. 
Rating:
5.0

Keep giving good service.

WILLIAM M. 
Rating:
5.0

I was tremendously satisfied and thankful. I would go to the location whenever I need Uhaul and most certainly recommend them.

WILLIAM M. 
Rating:
4.0

Overall very happy but there was a woman's bra and a very large (possibly adult sized) diaper that may have been used in the cargo area of the 10' truck I rented.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

ROGER K. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA M. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Thanks! I hate to move a household BUT the truck was magic...

DONALD G. 
Rating:
5.0

Staff is very friendly and helpful. THANK YOU

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
2.0

It would help if the original location requested was not changed to something further away which made the cost higher

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
4.0

The clerk was very kind and professional.

Jessica R. 
Rating:
4.0

nothing that I can think of

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Duncan T. 
Rating:
4.0

17" truck had been smoked in by previous user. Was not exactly what I wanted to smell like for 2 days. Overall, truck and car dolly performed perfectly.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

STEVE I. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

good location off the main road

KURT B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

NICOLE M. 
Rating:
3.0

I was scheduled to pick up the truck from the titan auto chester location. I was not informed of the switch in location until after waiting 15 minutes at this location for someone to wait on me. The truck I was supposed to rent was not on the lot at ellerslie. The representive who helped me was the only plus of this confusing day for us. She made the rental happen and I appreciate all that she did assist us. The whole transaction was terrible with espection of this young lady helping us

MAIRIDITH K. 
Rating:
2.0

I have alot of things to comment on so I am needing a supervisor from the corporate office to call me. My number is 704-840-9198. Thank you. Dana W. Lyon

DANA L. 
Rating:
5.0

Customer did not leave a comment.

Dorothy D. 
Rating:
3.0

We arrived late at night. I had a problem parking the 26ft. truck in such a small area because of poor lighting. I called to follow up on the rental truck and the customer service was fine.

Robert H. 
Rating:
4.0

I would indicate in the on line rental process the need for a light hook up peice that is needed in order to use the trailer. Perhaps office this item on line

SCHEKEYIA M. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Service was far better than I expected. I will use AAAA for my future hauls.

Joey L. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

TOM M. 
Rating:
1.0

Fiasco. This office lied and held me financially responsible. The knowingly submitted payment on a card that I did not authorize them to use and ignored my telling them NOT to submit to that card. They would not take a cash or money order payment. They lied and told their area supervisor that they had informed me if the non-cash method of payment.

JERI E. 
Rating:
1.0

Changing pickup facility to a location 45 minutes away from me 2 days before was a big problem. When I spoke with the 800 number U Haul customer service, I got the feeling the person could care less. I will take my business elsewhere in the future. The person who waited on me at AAAA on Saturday morning was very helpful. My issue is with the U-Haul reservations system, not AAAA.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

The woman who assisted us there was impressive. Very professional and efficient.

DEBBIE H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top