Customer Reviews for A&B Discount Tires
(U-Haul Neighborhood Dealer)

Rating:

3.0

I initially chose to return the truck to State Line Auto in North Augusta where I had rented before. When I pulled into the driveway around 11am there was no where to park except their driveway. I walked up to the door and was greeted by a sign saying call two different numbers. Also that there was a dog inside to be aware of. The first number no one answered, the second number was a lady. She said park the truck if I could, if not, leave it. As I looked around for a parking spot, a truck pulled up and a guy jumped out and said “Did you call my number?” I said yes. He immediately said aggressively that I couldn’t park there and he has too many cars for sale. Also that it was too much of an inconvenience to accept U-Haul trucks. I said this is where I’m supposed to drop it off, what am I supposed to do? He said for me to drive it up the road to the next U-Haul location, so I did. Now I’m frustrated. I pulled up to the location, an old cinder block building with tire everywhere. I go in and find a man watching tv and told him what happened, he said yes. I asked what should I do and he said nothing, I will take care of everything, just leave the key with him. I told him the truck was full which was a little more than I rented it with. This was Wednesday around 12pm, almost a full day before I was supposed to return the vehicle. I looked on the app every day to see if anything was updated, nothing. Then Monday I see a charge for $59.00 for being late. I guess the nice man needed to make a little money at my expense. Needless to say the whole return experience was terrible. You would expect a company as large as U-Haul would be a little more professional.

Rating:

2.0

Had none of the things I paid for in it. Then they charged me an extra $1,500 by “accident” which will take at least a week to get back. Just a dirty awful place who didn’t care. Customer service from corporate was good but that’s it.

Rating:

1.0

I booked my reservation 10 days in advance, was guaranteed a truck, drove 2 hours to pick it up only to be told there was no truck available and no solution was offered. I had to spend 2 additional hours in an unfamiliar town trying to find another rental amd was then told I'd have to pay over 500 dollars to change locations. It worked out in the end thanks to the help of one single helpful person in customer service after talking with 5 other people, but it was a stressful nightmare

Rating:

5.0

Did a night drop off and didn't need help nor see anyone.

Rating:

1.0

Items I was told by Uhaul that was supposed to be in the truck wasn’t and I had to travel approximately 40 miles to two different locations to get the items and one of the locations was very rude and blamed me for stating I should’ve known that the stuff doesn’t come with the truck. The original place and return place in Barnwell was the best and most convenient and respectful location

Rating:

4.0

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