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DAVID G
Customer Reviews for A&G Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there. Did self return
RANDY FCustomer service was excellent. Trailer was well maintained. Couldn’t ask for better service or product.
DENNIS WI selected a location near to the facility where I was staying, but it was changed by Uhaul to a location several miles away so it doesn’t really matter what the customer selects Uhaul decides what we get and where we get it. That’s why the trailer that I rented prior to this truck was in poor shape had a tire blowout within the first few hours of use and a bad bearing so I had to change out the trailer at a location in Amarillo and of course, unload the trailer and reload it myself Because the equipment I was provided had never been checked by anyone
DARRELL WVery quick sign up and hookup. Great customer service and the best trailer equipment.
Kevin WA&G failed to stage my rental correctly, adding miles to my trip to go to York location to pick up blankets and dollies. I even got charged for going over miles because of this. Save yourself time and just go to the York location to rent.
Chris LIan was fabulous helping me get the trailer setup and road ready to carry behind my truck. Will be back to them for future rentals.
Debra KCustomer service was fast and friendly . Wish I knew the young mans name . I has issues with the app , but that is a technialy problem not a human error . I was able to leave my vechile there over night . I have since rented 2 cargo vans from other locations never again , I will come to you guys .
DANIELLE BI am Waiting for an email Bill. I have no email correspondence even though that’s what I indicated would be the best. There’s an additional charge, but I have no idea what it’s for.
Cynthia JVery kind, friendly and professional. I had amazing experience. The person show me how to safely use the truck and I really felt welcomed and respected and very safe. The entire process was smooth. The people I interact with vere Very patient, knowledgeable and trustworthy. I do recommend this place! Thank you so much!
Yoana TThey were too busy to check me out but I did get their card and the sent me the receipt I wanted fairly quickly. The location was very convenient at my destination.
RICHARD HVery easy customer friendly very ptofessional couldnot have been more pleased thank you
ROBERT SCell service was not available to use the U-Haul app
BRUCE MNo one was there to rent the reserved trailer and never returned my calls. Avoid at all costs.
KIM GEverything was excellent for me
ANTHONY SThe man that helped us was knowledgeable and made the process easy.
DANIEL PGood service, professional, saved our butts! Thx!
PHILLIP HI live very close to this site and didn't know it was there. It is the perfect location for people who live in this area. The gentleman who worked there was very friendly and professional.
Matthew DThe 2 men working there were very polite and accommodating. It was a very positive experience.
RAYMOND EAwesome team and they really went out of the way to help me from talking me through paper work to helping me get into the truck
JAMES DAwesome service.
SANDRA HMatt ask if everything went well with the rental I said yes i told him I refuelled and gave him the key .He said I was good to go we both said thank you and have a good day
LISA TEnsure there is no lock on the back of the U-Haul or communicate the correct code to it.
Riley SPara mí fue una excelente experiencia gracias por presentarme sus servicios son muy atentos muy amable agradecida tatalmente
INDIRA MThe on site rep was very friendly and helpful. Getting the key after hours was an easy process.
Donald TYou have Awesome Team members at this location on Lowell & 70th They were very caring and helpful! :)
ROSALIE VThe wheel straps on the tow dolly were not set up correctly, which allowed the front wheels to turn. When we returned the vehicle in Dallas the manager was very concerned about this.
BRIAN RVery efficient process. The trailer was excellent
LARRY MMore availability of equipment..
ROBERTO RThis is the cleanest truck I have ever rented! Thank you for the ease of pick up and assistance.
Andrea TThere some terrible workers there at U-Haul not all of them. Some are bad attitude bad promised stuff and didn’t come through with it.
DORIS HTwo things I noticed were the lack of power to outlets to charge phone. Normally not concerning but when traveling far it s nice to know one can charge phone. The other thing was the right back door not reliably staying open so that makes loading more difficult for me anyway! Other than that all was well!
JENNIFER NVerified the gas tank is mark right to make sure is correct before u leave so you can put the same amount back on the truck other than that everything was great 💯💯💯 people there was very helpful & nice ⭐⭐⭐⭐⭐
leslie vThe van had a T.P.S. light on
CODY PThis was ne of the most friendly and professional U-Haul representative that i have worked with. He was helpful and made sure that I was taken care of and that everything was clean and hooked up.
KELLY GThe owners of the property were on-site, but Uhaul personnel were not there despite what I had understood when I rented. The app kept crashing when trying to upload pictures during the return process. I then proceeded to call for a representative who informed me that the return had been completed.
Paul GMy rental was a nightmare with the rotting food smell, which I asked to get replaced but was denide, I was having headaches the whole time I was driving it. It turns out the GM called me to ask when I was brining in the vehicle; not sure what that was about since I wasn't late. Disgusting. I am now a penski customer.
Patrick LEverything was great good customer service.
PTRICI BI had a reservation but there was not truck for me at the original location that I reserved at. How?! That’s what a reservation is for! I didn’t know about it until 6:30 am - 1hour before movers showed up to my house. Then it was a scramble to find a different truck at a location 10 miles further away. That’s terrible customer service. I will not be recommending U-Haul to anyone. In fact I will be actively encouraging people away from it.
chris AThe staff were very friendly and helpful. Highly recommend!
Jason LThis location did fine.UHaul, however, had performance that SUCKED!!!! I had made a reservation at a different location and was not notified of it being shifted to another location. Showed up where I made the reservation, called Uhaul to see wtf, and was sent to this location with a promise (Nathan at 800-468-4285 on July 11) of $50 credit for the reservation not being honored. You can be certain that THIS promise has not been honored either...still charged the full amount for this rental. Overall, Uhaul sucks!
Eric MHe was very friendly and helpful
Lorretta OThe only thing I can think of would be coffee and donuts. Everything from reserving to dropping off the truck was smooth as could be. The staff was very helpful, friendly and accommodating.
Paul MCab floor was not cleaned out when I picked up the truck. But over it was a good experience renting from this location .
Gary TProfessional fast service . I highly recommend.
james cI was able to unload the trailer as soon as I pulled in, great customer service also.
Adam GI absolutely love this place. They are always friendly and willing to help. The inside of the truck could have been a bit cleaner. Someone had spilled something sticky on drivers side step up to vehicle and the door was hard to open, but overall amazing
KATHY CThe staff was wonderful and friendly! I really appreciated their upbeat attitude. My issue was that I reserved the truck for 9am and no one was at the location until after 9am. I had requested a pickup in which I didn’t need the staff for this exact reason but the truck hadn’t been checked in so I couldn’t get it. As a result I didn’t get the truck until 9:20.
Jonathan HThe rental cost should have been $40, but because they aren't open on Sundays for me to return it, they charged me for another day and the total rental fee was over $100. I rented similar trailers from Storage Perfect and we never had issues like this. I won't rent from them again.
Catherine E