I had a good experience but when we checked the trailer lights there was a dim brake light and I did not know there was a problem with the running lights until I was on the road and it became dark.
HENRY C
A&G Collision
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westminster, CO 80030
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- 4.0 Average Customer Rating
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I will start by saying some of this is not A&G's fault, but U-Haul's. Still, this experience was enough for me to never want to rent from U-Haul again - at least not a self-checkin. The pick-up location I selected, and which was confirmed by email, was NOT this location. I didn't discover that until I opened the app to pick up the truck. It would have been nice to know that in advance. But U-Haul's customer service line had a 2-3 hour callback estimate on this Sunday morning, so I just had to deal with it and go to a farther location, putting me behind schedule and adding some extra miles to the rental (at a dollar a mile). Then, the truck key was difficult to access. I tried several times, then tried all the locks in case it was in the wrong one. I tried calling customer support again, this time being told there was a 15-minute estimate. So while I waited I kept trying the lock, and finally the lock opened, and I got the truck key. Then, even after repeated tries, the U-Haul app wouldn't allow me to upload the REQUIRED photo of the front of the truck, which prevented me from proceeding further through check-in in the app to verify starting mileage and fuel - which was on Empty. I spent the day worried that U-Haul was going to charge me for mileage and fuel I didn't use, or damage I didn't incur. It was also quite inconvenient to start my moving day with fuel on Empty, and a moving crew waiting for me to show up. And finally, we reserved packing blankets, but none were provided, so that was frustrating as well. The bag with packing blankets was open but empty. So all in all, it took a very frustrating half hour to pick up the truck, with almost no fuel, with no blankets, and no available customer support. All that said, I did not actually get charged for excess mileage, fuel, damage, or blankets even though I could provide no proof of any of those things, so that was a big relief the next day. I appreciate that, thanks!
Adrienne OCharged for damge that did not happen will also review on google as well
Rodrigo TThe person there was great
Eyal ANo comentes
miguel g