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DONALD R
Customer Reviews for A&J Towing & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't rate any of the last 3 questions as we dropped it off after hours. All good though.
JASON HShannon was excellent to work with. Very flexible, friendly, and informative. She was great!
THOMAS RNO dollies for rent. I added one on my order and the rental location had none. Additionally, it wasn't like all their trucks were rented out, but it appears that they just never have any dollies to rent. Made the moving experience worse. False advertising of, "we have a dollies" and then showing up...and there are zero.
BRETT BOrder on line!!
David WGal at the front desk was kind. That is needed in the midst of moving.
Scott MThe owner assisted me and was very helpful. Establishment was clean and process was quick.
Brandon BWe ordered 2 dozen (24 furniture blankets) and the location only had 4 furniture blankets total.
Matthew RGreat customer service friendly and very helpful. The lady who took the return went above and beyond with friendly information to a new resident of Missouri. Would definitely use this location again for my moving needs.
ThomasAnn MNothing
Bill GI needed to do check-in with the phone app. There were problems with it locating me with geotracking. The other option was to scan the barcade on the door of the business. There was no barcode. That resulted in a very long wait time on the phone to get that resolved. Then, found the truck had a dead battery, and had to get that jumped before I could leave with the truck. Also, the dolly I reserved and paid for was not in the truck. Overall, the initial pick-up experience was not a good experience.
Ryan MThe dispatcher was very professional and informative.
Ron EWes called and asked where I was, that I was late. I was driving to the location, but as I told him I picked it up at noon in Florida and it was only 10:30. He said there wouldn’t be a charge. Arrived at 10:45 and turned in the truck. Later in day I received a charge for an additional day. Called back and was told the truck was dirty and I didn’t fill it with gas. Asked for Wes said he was on the toilet and I should call back in 10 minutes. Called back and talked with Wes. He said I would have to call Springfield about the charge. I explained the gas situation, that I had done exactly as I was told in Florida to fill it to same level. Good that I took the picture of the dash board. Talked with Brooke in Springfield about situation and she listened and indicated I would receive a call from an adjuster within 48 hours. This morning I had a refund for the extra day. Also explained the fuel situation. She was very helpful and professional.
DONALD FFriendly Clerk 😄
bonnie cThe app is not user friendly; there needs to be an easier way to check out the UHAUL It took us 2 hours to check in on the app. The lock was very hard to get the letters to line up on the lock to get it open. I was in tears from frustration. The person who helped us was very kind even though she was frustrated with us. Next time I will go in person durning the week to check out a UHaul.
Sonja MI rented a truck two different times, and both times had complications with the clerks abilities being able to check me out. It took between 30-45 minutes to be able to rent a truck, that I did most of the work online. Their people (all their people) need training in how to rent out equipment.
Ron CBig thank you. Called late in the day and the worker agreed to stay and wait for me! I am very appreciative of his flexibility!
Brandon HGet the mobile app to work.
Rhonda Asunday they were closed.
Carol MNo improvements needed.
Nicholas BDidn't really interact with anyone so I can not give an accurate review.
Samantha CWhen we arrived there was no key in the box we were instructed to pick up from. After no answer from the owner, we contacted U-Haul and they had us open two other key boxes that had no keys. After waiting for 45 minutes, we finally had keys to get the truck. We returned the truck and personally texted the owner the mileage and gas prior to, and after use. We even sent photos. They reported 20 additional miles on our rental, and that we did not refill the gas although we returned it with more than it had when we picked it up. Submitted photos to uhaul.
Blayne BMake sure unit is checked back in.
GARY EExcellent service!
robert hA&J is relocating. I hope the same friendly people are at the new location!
WILLIAM CDesign the trailers to be on hooked easily. They are to heavy for one person to take off the trailer ball. This could be designed rather cost efficient.
Ron EWell, this is the first, and probably last time I rent from U-Haul. It was a hassle from the beginning until the end. Trying to find the vehicle I actually needed turned out to be efforts in vain; ironically the that I wanted was there next to the vehicle I settled for because the website/app said it was not at that site. It was a hassle to get certified: I personally don’t have any people in my life whom to call in situations like that. What can you do for people like me? It was the weekend, nothing was available that was applicable for certification for me. Next, the truck was dirty inside the cabin. On the way back it rained. The wiper blades made it actually Harder to see, because they were worn completely; rendering them useless. I like the ease of checking out. That was easy enough. Overall, beyond the fact that the cabin smelled like grease, one cheek farts, and sweaty, slimy, stinky old balls, if it rains the vehicle turns into a lumbering death trap, and how the distance between what you believe you’re going to pay based on the commercials you see everywhere and what your final bill comes to is farther than you can imagine: it was ok as long as you know a good chiropractor; from the suspension letting you feel Every bump. But I did like the gear ratio.
Mark AVery nice people, went above & beyond to help me.
Denise DAlan the owner went out of his way to make sure I was able to rent the van I needed. I messed up the return as well and they were able to take care of that for me.
randall tTook way too long to do the paperwork to pick up the car haul trailor. When we got to location to pick up car one of the tire strap down did not work. Had to buy 2 strap down ratchets and use them. I called to get location to drop it off, when I delivered it there,, apparently they did not record drop off and I was called a few days later and ask where it was. All in all, pickup was a mess, trying to use it was a mess and drop off was a mess. I did get my car home, but could it could have been done easier.
Charles SThe lady was very helpful and answered all our questions thank her for us
Linda LTruck smelled like smoke
DAVID VUpon arrival at the time of my scheduled pick-up, the check in on the app stated that the location only does “hand delivery” even though the person who confirmed my truck stated that I was doing an easy pick up since the place was closed. I stood around for 30 minutes on the phone with different representatives to figure out what happened. Overall, I was able to move my things but the unfortunate situation made me lose rental time as well as setting me off on the wrong foot right in the morning.
Karen DWell my brother didn't use the Uhaul after all he drove to Stockton and had change his mind he refilled it with gas an we turned in same day When called about my refund you said you would mai it to me that was week ago I haven't seen it in the mail yet. Are you sending yet
Ida SAgent had no knowledge of uhaul and renting. Said he was in no means office staff and knew nothing.
Felicia BThey worked with me to get everything I needed. It all worked perfectly.
Thomas S💯 pain in the ass! Drop off process and location sucks in every way. So time consuming and ridiculous:(
LaRae LYour website is horrible. Not user friendly.
Mark CNothing it was great
VIOSA AI do not know of anything, this location went up and above fir us, to take care of our needs.
Rita WThe gas tank was at a quarter tank. Me personally, for people who are going cross the state or country, I feel as a convenience to keep the tank full. 😊 Also rhe tires need replaced soon. They are starting to show signs of mileage.
Justin DThe people weren’t helpful at all and were completely hands off, directing me to the app, which is AWFUL. The location was cramped and dirty, and it was difficult to get the uhaul out of the lot.
Scott SEverything went well, very happy with the experience
Jeff HTerrible pickup on uhaul app. Took almost 2 hours to get keys to truck. Location did all they could to help. We got transferred by u haul four times and we were disconnected on three of the transfers. I will not use uhaul app again.
Robert RWhy was I charged $40 more than I was given a receipt for???
Elijah BWould rent from A&J Towing again. They were super friendly and helpful.
Shannon ATks.
Mark PMost helpful and very kind! Quick service also and answered the phone!
Darla SGreat and friendly and they tell u everything about the tuck
Rhonda HThe drop off location was great, easily accessible, and the owner told me where to put it when I called him over the phone. The area was also in good lighting, since the drop off was dark by the time I got back after the colossal pain in the ass I experienced prior to drop off.
TAYLOR FI hadn't noticed the return address on the paper given to me, perhaps reiterating that info at pick up would be helpful
Rodney HExcellent service and easy instructions for use!!!
Bobby TI went to this U-Haul place three times to confirm my reservation prior to my departure they didn’t have the right truck for me they gave me the runaround they tried to give me a different truck they told me my truck had issues with the transmission but then they all of a sudden said oh well we can gift to this truck and they gave it to me which was the one that had the transmission problem it took me over 1 1/2 times as long to get to Arizona as it should have I had to drive all night by myself through the dark with my dog because I couldn’t get a hotel or stay anywhere because I have a pitbull and nobody would get a room for me I had to sleep two hours in the front of the truck on the side of the road like a truck driver because the transmission put up poor I couldn’t pass anybody I couldn’t go to hell it won’t shift right it is an absolute nightmare and I want a complete and full refund and an investigation on why somebody would let a single woman drive that
stacy m