Customer Reviews for A&A Auto Salvage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&A Auto Salvage

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Ryan H. on

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No issues.

David C. on

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Customer did not leave a comment.

Lyndon N. on

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Kimberly L. on

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Ines H. on

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Very helpful and friendly staff members!

donald U. on

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ashley H. on

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Tom L. on

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Know their stuff, easy to deal with

Victoria R. on

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Alexander A. on

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Don't let first impressions put you off of this place. It's a salvage yard, and though it looks a bit shady at first and they could use some more signage - especially directing you to their office once you pull into their parking lot - the people are exceptionally friendly and helpful, and the people-friendly pets (I saw two cats and a dog, but i'm sure there's more) are a nice touch. Great place, would definitely rent from them again.

Brady B. on

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When a customer books online they should be just as much a priority as the next customer. Customer service from your locations is not a issue. Customer service from your head off is horrible. We are still waiting for a call back from a manager that did not happen. Very disrespectful and will not use uhaul ever again.

David E. on

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Very nice and helpful

TODD M. on

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Easy to pick up and very clean.

eva marie S. on

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Customer did not leave a comment.

Jason R. on

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I booked a 26' uhaul for myself weeks in advance. The day before I was scheduled to pick it up two minutes from my house, I get a call saying I have to pick it up an hour away. I drive an hour to find out they don't even have a 26', all they have is a 15'. So I had to do that many more trips, burn more gas and use more kms.

ally S. on

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The location was hard to find it also didn't even look like a U-Haul place. The trucks Front tires has next to no tread which may have led to the very horrible and dangerous alignment that I struggled with for an 8 Hour drive. I also had to wait half an hour in line just to pick up my truck after driving 45 minutes to go pick it up. The only good thing about you all in my opinion is you can drop it off at another location and don't need to bring it back. Otherwise I would never recommend

Brian C. on

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Cheryl G. on

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Mark O. on

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Staff was very accommodating and helpful at this location.

DEVIN L. on

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sandra L. on

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The location was convenient but felt sketchy going in. The people there were super friendly and helpful with correcting the error of drop off.

LORI M. on

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The truck had quite a bit of unreported damage, including to the roof that allowed water in & caused some damage to packed boxes. There was mouse droppings, etc. In the part of storage above the truck cab. We cleaned it out, but it should have been done before we got it. Where the Uhaul dealership in Rocky Mountain House is located is not great. It's somewhat "hidden", but having one in town (more or less in town) is good. That's why I only rated the location as average. Dealing with the people is good & we had a very good experience the last time we dropped a truck & trailer off there. I would recommend them to others, but after this truck rental experience, I might give some advice on what to watch out for.

Vanessa H. on

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Michel G. on

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I returned the Unit a full day early and was not Pro rated a reduced rate. Dissapointed. Drop off location very dirty. Young children living in a salvage yard office.

frank P. on

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When we called u-Haul the day before to confirm, they upgraded us to a bigger vehicle. We did not need a bigger vehicle, so I’m sure our gas costs were considerably higher.

Adrian R. on

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Overcharged

ROBERT F. on

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LISA F. on

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Find a cleaner place and not in the middle of nowhere. Looked like a hoarding place. It was a different place of business. Just terrible.

Maureen C. on

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craig S. on

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