Customer Reviews for A&A Rental & Sales
(U-Haul Neighborhood Dealer)

212 reviews

918 N Sidney Ave   Sterling, CO 80751
(at Jackson)

(970) 522-4705

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(970) 522-4705

918 N Sidney Ave
Sterling, CO 80751
(at Jackson)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Uhaul place in my town did not have this car trailer. I had to drive 85 miles round trip to this location. Even with over a 1 week notice, there was no option to have it brought in. Created a 2 hour delay in my departure overall since I wasn't able to pick it up the night before (not open late enough on Sunday for my schedule).

Tony U. 
Rating:
5.0

The Sterling location service was excellent! However on returning our truck to Panama city beach the technician told us there was no room for us to return our truck(there was room for 1 more truck) and we had to return it to another location and would only give us the address of 15th...my husband said 15th what? He said"I don't know...look it up!! We therefore were driving along time trying to find 15th (even with navigation) we returned the truck late and with less gas than was required. The technician on 15th was very nice!

Bonnie F. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
1.0

Customer did not leave a comment.

CLINTON S. 
Rating:
5.0

Customer did not leave a comment.

Shand R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Extremely helpful with return of rental

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Set up was super easy with online. Truck was ready and just what we needed for task of emptying storage unit. Pleased with price and fuel usage. Guy behind counter was cordial and answered any questions. This is 2nd time we have used this particular franchisen

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
4.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

I have no suggestions. My experience is good.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
4.0

Nothing

KELLY V. 
Rating:
5.0

not much. These guys know what they are doing

a and a R. 
Rating:
5.0

Customer did not leave a comment.

Lorena M. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Connie T. 
Rating:
3.0

Customer did not leave a comment.

Derald H. 
Rating:
5.0

Everything went extremely smooth. I know there's always room for improvement, but as our experience this time was perfect with uhaul and A & A Rental, I can't comment on improvement.

CHERYL W. 
Rating:
5.0

great service

AA R. 
Rating:
5.0

Customer did not leave a comment.

rebecaa P. 
Rating:
2.0

Customer did not leave a comment.

Fredric K. 
Rating:
4.0

Not open on Saturday.

Steven L B. 
Rating:
5.0

Matt was a really nice man and I enjoyed working with him. He is very efficient and thoughtful. Went above and beyond to help me with my needs.

Gretchen L. 
Rating:
3.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

A & A rental do an awesome job. Keep up the GREAT work. Thanks, Jim

JIM J. 
Rating:
3.0

Customer did not leave a comment.

felicia B. 
Rating:
1.0

I gave 2 weeks of preparation for the actual truck I ordered and I had to choose to drive 40 miles for the size of truck I wanted or settle for a smaller truck and a trailer. The truck I was given was dirty and smelled like drugs. I was told to buy deodorizer to get the smell out of the truck. This is not my responsibility and will not be using U-Haul for any future moves. I am very disappointed in the service U-Haul provided. I now have to wash all my clothes furniture and bedding due to the smell. I do hope the smell comes out.

Robert T. 
Rating:
2.0

Nu there was nobody there and I was unable to hook the trailer from my truck because I'm not strong enough so I had to wait two days for somebody to get it off there and then they want to charge me an extra day

Lindsay P. 
Rating:
3.0

Customer did not leave a comment.

April L. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
3.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

Customer did not leave a comment.

Crystal B. 
Rating:
4.0

Tell people up front that they are going to have to travel to pick up there trailer.

Garrett O. 
Rating:
3.0

Made reservation 2 weeks in advance. No call to confirm day before. Had to call several times and track down workers at 2 different locations. Finally received a call back at 8:00pm night the before our move and given a 6:00 am pick up time. Arrived at UHaul to retrieve the truck and it is not there. Then told to wait until 8:00 am to pick up at another location "if possibly available". What was the point in making a reservation? Was told my reservation had to be "redirected" to another location. How can I schedule a 20' truck pick up 2 weeks in advance and then have to start over ON the day of my move? Finally was able to pick up a truck 2 hours behind schedule, and then have a tire blown out on the highway. The organization and communication in the Sterling Colorado location makes me glad I will not be working with UHaul any further. It seems like the intentions of the Uhaul corporation/ program are great but the people in small town locations need better training and professionalism before being allowed to represent your product. I am hesitant to use this company any further in fear of the disorganization of reservations, pick-up, and now safety of the tires not being properly checked before departures.

Dustin H. 
Rating:
5.0

The people and A&A Rental were very friendly and helpful on the phone and when I arrived to pick up the trailer.

Alan T. 
Rating:
5.0

I could not rent a 6 X 12 enclosed trailer in Cheyenne WY and A&A was the closest. All in all even after the 4+ hour round trip drive to pickup the trailer not a bad experience at all!

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Brad D. 
Rating:
3.0

Trailer had a temporary License tag and I was pulled over by the state police as they thought it was stolen because there was no state called out on the temporary tag. This created many issues for me and a big delay. If you are going to have a trailer with a temp tag this should be explained so it does not create embarrassing and untimely delays.

Stephen M. 
Rating:
5.0

He went out of his way to help us. He knew we were arriving right at closing and stayed to get us set up. Very nice, helpful and professional.

Deb Y. 
Rating:
5.0

Customer did not leave a comment.

Vana R. 
Rating:
5.0

Make sure your pick up locations are at least trained in helping customers.

MARCIA R. 
Rating:
3.0

Would rather recommend to Shine-On location because I worked with him during move and he provides a very friendly, caring service.

Keith G. 
Rating:
2.0

space is very small, and older building. I am used to the non urban settings in Sterling, but at least plenty room to manouver with the trailer and the car.. probably would help if the owner would install a few display shelves, and fresh paint on inside, Again older small building, but gentleman was helpful and

katherine H. 
Rating:
5.0

Great service, would rent from them again.

JAMES R. 
Rating:
5.0

very friendly and nice

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

KARLA H. 
Rating:
3.0

Customer did not leave a comment.

WARREN M. 
Rating:
3.0

Customer did not leave a comment.

Lona B. 
Rating:
4.0

Customer did not leave a comment.

Debra D. 
Rating:
1.0

Not do business with them

jillian O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

Tried returning truck but business was closed until a day after truck was due back. It was 4th of July weekend.

ADRIAN T. 
Rating:
5.0

Customer did not leave a comment.

Hillary H. 
Rating:
5.0

none

ALBERT F. 
Rating:
3.0

The TRLR I requested the day before online was available but the morning of, they called me and said it was not available. after driving 60 miles to pick it up and finding out there were two at this location but were not entered into the system. the TRLR was entered into the system and I was able to rent one of them. I don't think they were serviced or check for any issues and as a result, I had issues with the brakes that resulted in me dropping it off before I could even load it.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Annie Gisele J. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
3.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Nothing

JAMES O. 
Rating:
5.0

Very friendly and helpful.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

DUANE L. 
Rating:
5.0

Customer did not leave a comment.

MELINDA S. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Had no problem parking trailer and they unhooked it for me great customer service

james R. 
Rating:
3.0

The unit we rented was too small so we ended up making two trips. This cost us in fuel and mileage. If you would have more availability for larger units it would not have cost us as much.

Pam M. 
Rating:
2.0

Customer did not leave a comment.

MARK T. 
Rating:
3.0

The location was closed when we dropped off the truck. I cannot rate the location. But answer was required

KELLY L. 
Rating:
5.0

The owner realized that my reservation was for a Saturday pickup. He is closed on Saturday. He called me arranged for me to pick it up Satuday morning even though he was closed. He also was patient with us as we had to get cash due to our bank not processing the credit card transaction

KENNETH S. 
Rating:
2.0

U-Haul, NOT THE LOCAL LOCATION/OWNER, created a lot of problems for me with this. The price was not what I was quoted. At the location, we arrived to see a sign on the door, "On a deliver, be right back." ...Be right back turned into almost 30 minutes later, which was frustrating.

Megan L. 
Rating:
4.0

Customer did not leave a comment.

CAROL D. 
Rating:
1.0

Reserved a 5X8 Trailer on the 3rd for the 19th of the same month, Received a confirmation and guarantee on the 6th. Then received a call on the 17th 2 days before the move that the trailer is not available. I was told I could drive 100 miles to go find one. My tuck gets 12 MPG @ 100 miles = 8.3 gallons @ 3.64 a gal = $30.21 1/2 the price of the original rental? The local Uhaul dealer never even had a chance to get us a trailer. The jackwaggons in Denver or wherever they are dropped the ball and now its my problem? guess ill just haul it in my pickup and take my chances on the weather!

David A. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
3.0

I dropped it all off at 03:00 AM

JONATHAN B. 
Rating:
3.0

Just make it easier to find a unit

RAMONA B. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN H. 
Rating:
5.0

Matt waited on me..showed me how to operate the equipment and helped me navigate with good directions to gas and freeway

keith S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great service

JORDAN S. 
Rating:
5.0

The customer service was amazing. He went above and beyond to help me with both the equipment and the reservation!!

JACQUELYN W. 
Rating:
1.0

See above comments

TONY W. 
Rating:
5.0

Customer did not leave a comment.

JOSE LUIS SOTO G. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE B. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

I dropped UHaul off after hours with no problem

MARILYNN D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top