Customer Reviews for A&A Storage Westside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&A Storage Westside

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Judy B.
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Customer did not leave a comment.

Melissa R.
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Stephen R.
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william S.
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staff is great, site is accessible from a main road. gate is in good place for ease returning of equipment. if needed will use these services again

JEREMY N.
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Robert S.
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Mona R.
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Michael W.
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Bruce H.
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If the customer needs an auto hauler, questions like tire size need to be asked or the customer needs to be informed that they will need strap extensions for tires larger than 17 in.

George M.
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Derrill F.
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Ashley E.
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LARRY A.
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DALE S.
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Terrence V.
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Kristina L.
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I wish there was a radio to help you relax and pass the time while your driving during your move.

Shawna B.
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Chris L.
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LANA D.
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Daniel C.
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All good! Truck did great and associates were helpful at each location

RILEY L.
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Lester S.
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So back to your computer programs. Wanted to return the auto transport then go unload the truck. Took the trained employee 20 minutes to navigate your program to return 1 item and not everything. Your computer program and app need work.

Frederick W.
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Friendly clean helpful nothing

RILEY L.
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ANNETTE C.
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DEBRA S.
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She made it seamless! Thank you

Chase M.
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The owner, Sue, was so helpful! Best experience we have had with a business because of her!

evan W.
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Prompt and efficient. Good service.

Hunter B.
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Adrian P.
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Kathy B.
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Margaret M.
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Debra J.
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Nothing. It was perfect

Lee N.
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They had computer problems but it was actually The corporate office that was not assisting the store. They did a great job dealing with a line of customers and no support from corporate.

Max W.
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The two ladies stayed late and made adjustments to my reservation. They were most helpful even as they dealt with a difficult customer on the phone.

Jan B.
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Nothing, Sue is absolutely so friendly and professional!

Harold A.
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Adam A.
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Tristan S.
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Stephaine M.
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John H.
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Wrong truck was ready, had to call and wait on someone to figure it out. They finally came and we left an hour later but our time didn't change. The cab of the truck was dirty and they aren't doing anything for COVID19.

Matt R.
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The lock was hard to get into because it was so tight. We had to send over 5 minutes messing with it before we were able to get into it. The cab of the truck smelled of cigarettes. There were cigarette ashes all over the floor board and a pack of cigarettes behind the driver seat. Overall the truck served its purpose.

Kris-Ann F.
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Customer did not leave a comment.

Todd J.
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I don't appreciate being charged for insurance I declined from the beginning. I returned the truck with more gas then it had when I picked it up. I was still charged for gas. I would not recommend this location to rent a truck from, they are thieves.

Brooklyn J.
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Lady inside was very rude.

Lori Z.
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Customer did not leave a comment.

Donna C.
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I was driving in hard rain when the driver's side wiper came loose and fell off. I also struggled with the online pick up and drop off. I was sent to the wrong location for pick up and was not told when I made my reservation that I needed to set up an account. I find online stuff difficult. To at least talk to someone at .com to help me pick up would have been very helpful.

Katharine C.
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Women could not back up her own equipment. Ridiculous.

William P.
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Rolf R.
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Rebekah M.
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Perfect

Stephen B.
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Rented two trucks that went the same distance and now charged way more than the other.

Krister M.
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Diana F.
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Larry S.
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Rented for five days do to weather and more than I thought I had to move had the rental for nine days called and all way good very friendly staff will definitely use again if needed Thank You U- Haul

Kim P.
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Customer did not leave a comment.

Gary K.
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Need to find out why I was charged insurance when I clicked no. And truck was smoked in and a mess

Robin B.
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Did self drop off.

Phillip R.
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Remove the lady with dark hair from employment. In my time in the lobby she was rude to three other customers and with me as well. This lady dosent need to be in a lobby dealing with people. It was a negative experience and I'll never rent from that location EVER AGAIN. The dolly towed well and was in decent overall shape. The passenger fender was in really poor shape but did it's job.

Orville R.
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Yes your representatives were super duper nice I appreciate that very much I will use you again if I ever need to but I hope to God it don't move again

Carole S.
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I talked to the employees by phone about three times and they were very good and answered my questions with things I wanted to hear.

Judith C.
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Adesina O.
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Daniel D.
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Very happy with them Good place

Steven W.
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Kathy D.
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Chad S.
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Joanne G.
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David S.
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Gary B.
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Understaffed and asked us to di everything...unhook trailer, move truck ti back lot! We are senior citizens and my husband handicapped.

GARY B.
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Customer did not leave a comment.

JUBILATION H.
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Great customer service. Very good people working in the office.

andrew H.
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Not treated like a customer. After 12 hours telling trailer with RV I did not feel comfortable backing the trailer into a tight spot. Asked if I could place and have them move. Manager did not handle request. Threatened with fees and banning from uhaul. I explained my situation and they said didn't care. I was forced to dislocate trailer myself. I have incident on video.

Steve N.
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Randolph L.
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Charlotte W.
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Will use again. Great service

Adelaida E.
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Sabra A.
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The lady that was working the counter at this location was very very very rude. I will not go back as long as she is on the clock.

THE NGHIA B.
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You have to make sure what your ability to meet customer request. Do not only receive money and do a half then gone. Do not hire staff who only knows to reply customer message by “ follow the the guide line on you tube”

bobby S.
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JUBILATION H.
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JAMES T.
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Just keep up your good employees

Carrie G.
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Customer did not leave a comment.

Franklin R.
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The confirmed pick up time was at 12pm (noon). The staff member did not arrive until 1:18pm and my rental agreement was not completed until almost 2pm. When I got into the truck and was heading to my home I noticed that the air conditioning was not working. I tried to call back to the office but since there was only ONE person working that day the location was OVERWHELMED with people and the staff member was unable to help me immediately. I then spoke to a "Customer Service Rep" at the 800 number and was on the phone with her for over 45 minutes. In the end I got disconnected and NO ONE came to repair the air in my truck. I then called the local office back and was informed that there was nothing that could be done on their end and that they DID NOT have any other trucks available for me. I was instructed to call the 800 number, which I had already done. So I knew I was in for a long haul, 1000 miles across the heart of the South with no air conditioning in July....

Terry H.
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Thanks

Nadine L.
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We rented a uhaul so can help a elderly friend move a lg fridge since hers went out paid 50.00 that i didnt have to get this fride and got to location to get fridge had no ramp on truck so could not get a fridge as it was me and my mom only so spent 50.00 for 2 hrs n got no use out of it called n told her needed a ramp she said thatbtruck dont have it and refused to refund the money

Don M.
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Customer did not leave a comment.

KEVIN B.
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Parking lot is steep and rough and small

JUBILATION H.
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Customer did not leave a comment.

Mark D.
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There was only one person working and I had to wait to drop off. Then I had to assist with detaching the car carrier as she was not as knowledgeable as she could have been. Not her fault just needed some training

corey F.
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Quick and easy drop off.

David A.
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Nothing to improve. It was great. The lady was fast and helpful.

Jay O.
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Ryan D.
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Don M.
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Lady was very nice and helpful

BRUM S.
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RICHARD S.
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Ralph R.
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JUBILATION H.
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Kathy L.
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No reviews have been submitted for this location.

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