Customer Reviews for A&A Storage Westside
(U-Haul Neighborhood Dealer)

Rating:

2.0

We reserved two dollys and they didn’t have any. The truck was dirty and very rough

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

I received very friendly, yet professional and efficient service at this location. I will choose this location if I need Uhaul services again.

Rating:

4.0

Did not interact with the personnel here this time. I have done uhaul business with this location in the past and was a good experience. I only dropped off here because my location had to be changed due to non cooperation with A&A Eastside. Uhaul should seriously consider dropping A&A eastside from their vendor option. No gate code to be able to drop off equipment and this A&A eastside vendor would not answer the phone. Number to call was posted on the gate but, no answer…… and no response to voicemail. A&A eastside is nothing short of terrible.

Rating:

5.0

We dropped off the trailer after hours but it was so easy and convenient with U-Haul to drop off the trailer after hours. Just followed the instructions online!! Thank you UHaul for making it so easy!!

Rating:

3.0

Thank you so much to the two wonderful ladies who took my concerns about the trailer seriously.

Rating:

5.0

Nothing really. The lady at the counter was very nice and super helpful. I'd highly recommend this location.

Rating:

3.0

Trailer had a terrible odor of Pot!! All of our furniture smelled like pot after we arrived at our destination.

Rating:

5.0

Nothing it was an awesome experience.

Rating:

4.0

Reported my issues with the trailer in hopes that the issues are fixed before the next customer.

Rating:

5.0

Took very good care of us. Very nice person

Rating:

5.0

Great group to work with. Friendly and effecient.

Rating:

3.0

I have no comment

Rating:

5.0

The gals that set up my truck were amazing and had great customer service

Rating:

4.0

The young lady was very helpful and courteous. Didn’t take long to get the trailer hooked up and get going.

Rating:

5.0

Tracy was unbelievable very helpful

Rating:

3.0

The inside of the truck was dirty and a tire went flat. The online check in process was very difficult and home office had to work on the tech which delayed loading.

Rating:

2.0

I wanted a dolly didn’t have one not the first time the location didn’t have one. i wasnt satisfied with the represenative had to askedher to come outside twice for help. Caitlyn didnt seem too willing to help until pressed a few times.

Rating:

5.0

I returned the trailer after hours but called first thing this morning and the folks were very nice and friendly.

Rating:

5.0

The ladies working were friendly and made the process easy! :)

Rating:

2.0

It was missed in rain. The lady told me to back the trailer into a certain slot unhook it and when I got everything unhooked in the trailer park come inside should give me a receipt. I’m 77 years old wouldn’t very good service at all.

Rating:

5.0

Everything was great, the only bad thing was me forgetting to check my equipment back in when I was done.

Rating:

5.0

The cab was dirty but when I returned it I cleaned the cab.

Rating:

3.0

The equipment was dirty, the tank (again) was not filled and the location of pickup was not the location of documentation. I had a poor experience earlier in the month only for this to happen. The initial rental issue was never resolved then this happened and no there is no communication from the manager. Very disappointing. Was told I was being emailed VIP info. The follow up does not exist. Very disappointing.

Rating:

4.0

The return location was closed, I did not talk with any personnel.

Rating:

5.0

Great customer service

Rating:

3.0

I got a dozen furniture pads and one of the bags had the majority wet and unusable. Had to wait for the small young woman to get a jack to pick the trailer tongue up where I could get the trailer under it. She sent me out all be to lift it, I’m 73 and no longer strong enough.

Rating:

5.0

They helped me when my original drop off was not open or answering phones. They are so helpful and kind.

Rating:

3.0

I was charged 2 times one for the U-Haul and once for not dropping it off at the right location even tho I asked the lady in the Westside office if I can take it back to the east side and she said yes.. I will not be using U-Haul anymore to move my stuff! And I won’t suggest it to anyone

Rating:

3.0

Drop off was quick and easy as one would expect it to be. Was late a day on 2 pieces of equipment due to uhaul caused delay.

Rating:

3.0

The inside of the location was lacking furnishing to appear inviting. It served my purpose, but improvements can be made. in this area.

Rating:

1.0

I had my truck and trailer for 4 hours and they were already calling me to see if I could drop it off that day. They called several times to get it dropped off early. I got no early drop off or under mileage refund. I did end up turning it in a day early and they were unclear on if the checkin had been complete before they were driving it. I told them the motor sounded like it was going to blow and they were calling the next customer to come get it.

Rating:

5.0

The truck I had brakes need to be looked at!

Rating:

5.0

The staff was friendly and helpful. I was told they could return my equipment at any U-Haul location and when I tried I was told that was not allowed.

Rating:

5.0

When I turned the trailer into the drop off point, I noticed that I'm being refunded $60 not the full $100.

Rating:

5.0

Very nice people. Never have used U-haul before and they explained everything very well. I would most definitely use them again.

Rating:

5.0

A good experience o

Rating:

3.0

Had extreme difficulty lifting the tongue off the ball by myself and hurt my back. These trailers need some sort of tongue jack to lift the heavy weight when one has to do this alone. No way most people could do this after hours and by themselves.

Rating:

5.0

I have been dealing with this particular location for a number of years. The staff is always courteous and willing to go above and beyond in all they do.

Rating:

5.0

Nice lady helped me hook it up.

Rating:

2.0

Using the app or website picking up a vehicle is too complicated. Took me an hour and a half with three different customer service Representatives. That's not acceptable for me. I will never use this service again

Rating:

5.0

Nothing really. The young ladies at the store very extremely friendly and helpful

Rating:

3.0

My truck had big leaks so driving from Oklahoma to California it was raining. Many of my items were soaking wet upon arrival

Rating:

3.0

Someone double charged us for the truck we rented. It went from a $55 rental to a $200 plus rental. Charged to two different credit cards. I am someone who is in the business of moving and storage and will not send any customers to this location ever again. All I can add is the person who rented us the truck was very nice and be sure to document all of the information and check the mileage and gas in your truck. And double check your receipt...

Rating:

5.0

Very friendly!

Rating:

4.0

Had to clean out the back of the truck of Leaves and dirt before I was able to load my items

Rating:

2.0

Truck idled terribly. Died once while sitting at a stop sign. Transmission shifted extremely rough. Was supposed to be setup to deliver where I picked it up. Instead it was there second location (they owned) in town a couple miles away so they charged me the one way rate instead of returning where I rented it.

Rating:

5.0

Thank you ma'am..I apologize that I don't remember your name but you was a big help very professional and nice thank you u have my business always

Rating:

5.0

This was a first for me,the lady made my experience a breeze and very affordable.

Rating:

3.0

Vehicle glove compartment was filled with trash vehicle moving blankets were in the cabin seat.