Customer did not leave a comment.Tristan C.
Customer Reviews for A&A Storage Westside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AA was great! HOWEVER, if I have to pay a refundable deposit (which was not mentioned when I reserved online, and if it was it wasn't clicked on or anything) due at time of rental, why do I have to wait for you to MAIL it back to me? It's as easy as handing the cash right back to me, not a difficult process. I will recommend AA to people but not uhaul. And no veteran discount? SMHMatt L.
Everything was great the 2 women in office was very nice, great customer serviceCarol K.
Customer did not leave a comment.Kristy K.
Customer did not leave a comment.Gregory R.
Amazing help and customer serviceRandy B.
Change the monthly storage rate to weekly rate after a customer has been there for 2 months. It is not right to charge a customer monthly fee for 1 week storage.Ghislain G.
Customer did not leave a comment.Dawn B.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Pamela R.
Customer did not leave a comment.Jeremiah I.
Easy access to the location. Good, friendly service also.Jeffery H.
No comments at this time.James T.
Only problem was that the trailer I rented was supposed to be a 5' x 9' the UTV that I loaded was 57" W and I did not have the 3" that should have been available. I suggest that your rental dimensions be actual.ANDREW Y.
Customer did not leave a comment.Clinton R.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.Larry B.
I just wish rates were some cheaper...but all in all our experience was great! Thank you, Carol RobertsonCarol R.
Very friendlyKevin B.
Customer did not leave a comment.JASON G.
Customer did not leave a comment.Robert E.
Dropping off the truck was simple and easy. The young lady who helped us was over the top in serving us.Jeff T.
Customer service needs to be better available for the lady working thier.Johnny F.
Customer did not leave a comment.Matthew G.
Customer did not leave a comment.Mason P.
Happy with my experience and will do business again. Thank youDonny H.
Customer did not leave a comment.Jim L.
Customer did not leave a comment.Priscilla B.
Had a reservation for truck and car hauler. People in front did not and received the same thing we reserved. Our car hauler did not have working tail lights. We're told they only had one other hauler and it was already reserved. Basically told take the broken one or don't take one at all. These things should be inspected for reservations instead of giving away to people without one.Rebekah C.
No issues at all!Julie P.
Customer did not leave a comment.Louis K.
Very satisfied. Have used this location numerous times because of the great customer service.Billy W.
The ladies there were so friendly and kind. Drop off was easy and convenient.Elisha Z.
Customer did not leave a comment.Angel C.
Customer did not leave a comment.Sandra F.
Customer did not leave a comment.Robert A.
The ladies who work in this location are helpful and great with customer service.Vivki J.
Great customer service when picking up and dropping off!Shane W.
Customer did not leave a comment.James A.
Great customer service.Myric K.
Staff lacked interest in what I needed.ken C.
One lady was pleasant. The other lady (Sue) was very rude. She said I'd be charged $20 if truck wasn't parked in a spot to her liking and had a tone with me that was unprofessional. Whatever happened to the customer is right? Especially when it is and the employee is just rude.Joe C.
Customer did not leave a comment.Doris R.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Nathanael H.
Customer did not leave a comment.Lori T.
Coming out and making sure I'm gonna bring it back cuz someone else wants it? Not great customer service and when they called to verify my reference they hung up on her. Never using the 24/7 thing againKaleb O.
Extremely knowledgeable and helpfulDARRELL M.
Picking up the truck was a nightmare.James S.
the dolly that we paid for was not in the truck, so i would suggest putting the rental equipment that is requested in the truck.NIKKI M.
Nothing - thank you so muchMARTIN S.
The lady on staff that day was not welcoming and not friendly. She did her job, but gruff about it.DONNA T.
Customer did not leave a comment.GARY M.
Customer did not leave a comment.Raymon R.
It's all good!ROMUALDO G.
Helped me quickly even without a reservation. They made it quick and easy. Thanks!CHARLES F.
Thank you!BRIANA H.
Awesome assisting me as the customer! Thank youRANDAL C.
Customer did not leave a comment.james C.
Customer did not leave a comment.TOMMY A.
Customer did not leave a comment.LACEY K.
Don't cost so muchLINDA M.
Thank youDALEN K.
Customer did not leave a comment.MISTY D.
Customer did not leave a comment.Brandi C.
Still haven't received my deposit back and it's been over a week.CHRISTOPHER L.
Exellent guest serviceCHRISTINE B.
Customer did not leave a comment.BILLY W.
Customer did not leave a comment.George M.
Customer did not leave a comment.Seth T.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.CHARLES T.
Elaine customer service was poor. Only tightened down the coupler about 90%. I turned it a couple more times after leaving. She didn't know how to put contract under business name. Some retraining would be suggested.JUBILATION H.
Customer service was exceptional. The vehicle I rented smelled of manure and one of the doors did not open.Michael G.
Give the instructions for returning the truck after hours ahead of time. These had changed from previous times so it was somewhat confusing at first.RUTH D.
Customer did not leave a comment.Lindsay Z.
Customer did not leave a comment.DEEANN N.
Place your reservation early and call ahead to make sure they have the equipment before arriving. A reservation is just a false warm and fuzzy feeling. Staff is nice but will just shrug their shoulders when they tell you they don't have your stuff. Then they lie about it when you ask them to their face.KRISTINNA L.
Customer did not leave a comment.JAMES H.
Above and beyond to help me get items I needed for my move. Greatly appreciate the service I received today.ANDREA K.
Customer did not leave a comment.Bobby S.
Friendly and courteous staffWILLARD H.
Customer did not leave a comment.Bobbi G.
They went above and beyondKATHLEEN T.
Not st all happy with process of mobile application For a person not very Davy with the app it's was a 1 hour process to finish th the online requirements to be able to get the key for truck. Your person on the phone tired to help but it was hard to hear him and his voice was difficult to hear. Will not ever use the mobile method again and hope I don't need your service again. The pickup location was fine but the online process is s terrible experience. My brother in law was able to help Without him I wouldn't have completed process. Will not recommend that method to use your company.Paul M.
Customer did not leave a comment.Frank I.
They were closed both times that I dropped of so can't honestly answer. They need more room to park returns.ALFRED C.
Customer did not leave a comment.MICHAEL R.
keep up the good work .JERRY H.
Employee was very busy, but maintained a patient and helpful attitude. A good experience.CATHERINE M.
Good people and good service. Very good experience.BILLY W.
The attendant was accommodating and knowledgeable. I would have appreciated her more if she had been friendlier. She appeared tired and stressed.SHAWN C.
Your service was very good. Truck was brought back the same day. Thank you for helping usPatsy S.
Customer did not leave a comment.KAREN M.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.ANTHONY R.
Need to have maintence done on van. And really expensive with eating up gas.KIMBERLY B.
The lady working was buried with lines of people and she was pleasant and did an excellent job.MARK J.
Better PM/pre-inspection on trailers would be great. The ratcheting mechanisms on the auto transport were seized up and in dire need of some lubricant. The one on the passenger side didn't ratchet at all. I had to apply some just to get it to move. Not a great thing, especially if I wasn't prepared. The reservation system assigned a different AT to me, and they manually re-assigned me a different one. I think I know why...this one wasn't ready.STEVEN E.
Personnel were very helpful. Heard a lot of recommendations about this location.BILLY W.