Customer Reviews for A&G Collision
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything was excellent for me

Rating:

5.0

The man that helped us was knowledgeable and made the process easy.

Rating:

5.0

Good service, professional, saved our butts! Thx!

Rating:

5.0

I live very close to this site and didn't know it was there. It is the perfect location for people who live in this area. The gentleman who worked there was very friendly and professional.

Rating:

4.0

The 2 men working there were very polite and accommodating. It was a very positive experience.

Rating:

5.0

Awesome team and they really went out of the way to help me from talking me through paper work to helping me get into the truck

Rating:

5.0

Awesome service.

Rating:

5.0

Matt ask if everything went well with the rental I said yes i told him I refuelled and gave him the key .He said I was good to go we both said thank you and have a good day

Rating:

4.0

Ensure there is no lock on the back of the U-Haul or communicate the correct code to it.

Rating:

5.0

Para mí fue una excelente experiencia gracias por presentarme sus servicios son muy atentos muy amable agradecida tatalmente

Rating:

4.0

The on site rep was very friendly and helpful. Getting the key after hours was an easy process.

Rating:

5.0

You have Awesome Team members at this location on Lowell & 70th They were very caring and helpful! :)

Rating:

3.0

The wheel straps on the tow dolly were not set up correctly, which allowed the front wheels to turn. When we returned the vehicle in Dallas the manager was very concerned about this.

Rating:

5.0

Very efficient process. The trailer was excellent

Rating:

3.0

More availability of equipment..

Rating:

5.0

This is the cleanest truck I have ever rented! Thank you for the ease of pick up and assistance.

Rating:

1.0

There some terrible workers there at U-Haul not all of them. Some are bad attitude bad promised stuff and didn’t come through with it.

Rating:

4.0

Two things I noticed were the lack of power to outlets to charge phone. Normally not concerning but when traveling far it s nice to know one can charge phone. The other thing was the right back door not reliably staying open so that makes loading more difficult for me anyway! Other than that all was well!

Rating:

5.0

Verified the gas tank is mark right to make sure is correct before u leave so you can put the same amount back on the truck other than that everything was great 💯💯💯 people there was very helpful & nice ⭐⭐⭐⭐⭐

Rating:

4.0

The van had a T.P.S. light on

Rating:

5.0

This was ne of the most friendly and professional U-Haul representative that i have worked with. He was helpful and made sure that I was taken care of and that everything was clean and hooked up.

Rating:

2.0

The owners of the property were on-site, but Uhaul personnel were not there despite what I had understood when I rented. The app kept crashing when trying to upload pictures during the return process. I then proceeded to call for a representative who informed me that the return had been completed.

Rating:

1.0

My rental was a nightmare with the rotting food smell, which I asked to get replaced but was denide, I was having headaches the whole time I was driving it. It turns out the GM called me to ask when I was brining in the vehicle; not sure what that was about since I wasn't late. Disgusting. I am now a penski customer.

Rating:

5.0

Everything was great good customer service.

Rating:

3.0

I had a reservation but there was not truck for me at the original location that I reserved at. How?! That’s what a reservation is for! I didn’t know about it until 6:30 am - 1hour before movers showed up to my house. Then it was a scramble to find a different truck at a location 10 miles further away. That’s terrible customer service. I will not be recommending U-Haul to anyone. In fact I will be actively encouraging people away from it.

Rating:

5.0

The staff were very friendly and helpful. Highly recommend!

Rating:

3.0

This location did fine.UHaul, however, had performance that SUCKED!!!! I had made a reservation at a different location and was not notified of it being shifted to another location. Showed up where I made the reservation, called Uhaul to see wtf, and was sent to this location with a promise (Nathan at 800-468-4285 on July 11) of $50 credit for the reservation not being honored. You can be certain that THIS promise has not been honored either...still charged the full amount for this rental. Overall, Uhaul sucks!

Rating:

5.0

He was very friendly and helpful

Rating:

5.0

The only thing I can think of would be coffee and donuts. Everything from reserving to dropping off the truck was smooth as could be. The staff was very helpful, friendly and accommodating.

Rating:

5.0

Cab floor was not cleaned out when I picked up the truck. But over it was a good experience renting from this location .

Rating:

5.0

Professional fast service . I highly recommend.

Rating:

5.0

I was able to unload the trailer as soon as I pulled in, great customer service also.

Rating:

5.0

I absolutely love this place. They are always friendly and willing to help. The inside of the truck could have been a bit cleaner. Someone had spilled something sticky on drivers side step up to vehicle and the door was hard to open, but overall amazing

Rating:

3.0

The staff was wonderful and friendly! I really appreciated their upbeat attitude. My issue was that I reserved the truck for 9am and no one was at the location until after 9am. I had requested a pickup in which I didn’t need the staff for this exact reason but the truck hadn’t been checked in so I couldn’t get it. As a result I didn’t get the truck until 9:20.

Rating:

2.0

The rental cost should have been $40, but because they aren't open on Sundays for me to return it, they charged me for another day and the total rental fee was over $100. I rented similar trailers from Storage Perfect and we never had issues like this. I won't rent from them again.

Rating:

5.0

Greg is great. I have rented from this location multiple times and it is always a quick and easy process.

Rating:

5.0

The people at A and G Collision were so friendly and got me in and out super fast. I had a very small window of time and they were on the ball!! Great service

Rating:

1.0

They charged me for 2 days when I asked for 24 hour rental and had it back before I needed to. Check the cameras on your lot and do your job correctly besides trying to pull a fast one on a customer

Rating:

5.0

Uhaul.went above and beyond accommodating me when I needed it the most..Thanks for everything Uhaul!

Rating:

3.0

It was hard to find the hours for this location as the Google maps listing has very limited information

Rating:

2.0

I had reserved an appliance dolly along with my truck rental, but the dolly was not in the truck when I picked it up. Since the rental office was closed at the time of check out, there was no one to help with the missing equipment. I contacted U-Haul customer service and was told they would note my issue and I might receive a refund for the cost of the dolly after I return the truck, if a supervisor chooses to approve a refund. Not having the dolly I reserved made it difficult to move my appliances.

Rating:

5.0

Thank You for making rental easy. Thank you for checking my rental back in. Mr Jonas

Rating:

2.0

Was not told any instructions, beyond how much fuel needs to be when returned. No clear return instructions witch I had to call customer service who was Greate!.

Rating:

5.0

Friendly

Rating:

5.0

Awesome customer service! Made the whole experience very easy and worth it. I highly recommend this location.

Rating:

3.0

Make location verification better. Kept saying I wasn't at the location.