I checked the truck out online. It took multiple attempts and 30+ minutes to complete the task. Once again, difficulty with the on-line attempt to check the truck back in. Though the office at the return site was closed, a person came from around back and accepted the truck for check in, so I didn't have to continue with the online return.Patty G.
Customer Reviews for A&H Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kalee B.
I felt it was under staffed. Obviously in the world we live in right now that is a common problem & the fault should not fall on the companies as nobody wants to work if they can stay home & get paid. He did a fantastic job & people just need to learn to have patience. Especially for the people that show up to work in which he did & in extreme heat. Highly recommend.Tami M.
Ensure that maintenance is taken car of. The truck I rent needed new front drum seals, as there is leakage on both front tires. Also ensure all rented equipment I'd in the truck. I reserved a truck with 1/2 dozen blankets and they were not there. I called the office and never received a call back.MASON R.
The guy does not need to be in customer service. Horrible zero personality. Less then helpful I have to deal with this guy at least one more time. Maybe his girlfriend should not hang out there either.DANIEL H.
when i showed up at the location at 08:00hrs there was no one there. not until at least 7 minutes after the hour did the person opening the shop arrive and there were 5 people, including myself, who were waiting. aside from that, everything was fine. the gentleman had my reservation and the truck was clean and ready to go.PETER L.
Location had just moved and was setting up. They need to change their address on the website and in emails.Richard T.
I had issues returning my rental. It was 10 at night and I sat on hold for 30 minutes trying to get hold of customer service. As a rule everyone is tired after using a u-haul and I consider unacceptable to have to wait 30 minutes and longer just to get some helpMarc R.
Customer did not leave a comment.Thomas D.
Love this place. They go out of their way to make sure you have a stress free visitAbigail P.
I had ordered 2 dozen blankets. It was a bad bad surprise to not have them!DAVID K.
Alert me to the "rental tax" and the Colorado state safety fee.MARK V.
Customer did not leave a comment.STEPHEN C.
Still waiting for someone to call me. I have called area manager several times with zero response. I was assured but the phone call to customer service that you were going to have an area manager call me.DANIEL H.
Location NEVER ANSWERED PHONE! I was sent to ANOTHER location for a larger trailer !Only to go to ANOTHER location for a 4x9 trailer .i needed and reserved a 5x9 .returned a day early to be charged an xtra day since the location NEVER answered the phone. And was closed upon return when website said open ? IMPROVEMENT NEEDED!Terrence H.
Customer did not leave a comment.ANDREW J.
Customer did not leave a comment.CHERYLANN D.
Customer did not leave a comment.Paige N.
Excellent, fast and friendly service.TODD R.
Customer did not leave a comment.SONYA C.
All goodQuerida D.
Customer did not leave a comment.MARVIN R.
I was inconvienced my entire tripKESHAWN B.
Customer did not leave a comment.ALEX C.
The young man that works at the desk is kind and courteous. He came out and hooked the trailer up and made sure all the lights worked. I have used this location many times and will use again.ANGELA D.
Customer did not leave a comment.ALEXANDER K.
Customer did not leave a comment.Greyson L.
Customer did not leave a comment.Eric R.
Friendly with fait pricesMARIA S.
Customer did not leave a comment.MARGARET LYNNE M.
The truck bed needed to be swept out prior to rental. The auto transports tires should have been inspected. The trailer tire blew out in route after leaving this location. The computer was down. No clue what to do when I called to get assistance when roadside assistance was needed.Randall W.
Customer did not leave a comment.Gary N.
Customer did not leave a comment.SHANE W.
Customer did not leave a comment.KRIS H.
The attendant at the location was great, but truck windshield was dirty with bugs all over it, had to stop to clean it at the first gas station.Eric O.
Nice attendant, didn't communicate much about the process or give me any return paperwork. He was nice and polite just needs trainingPeter S.
Easy and staff was friendly. Loved the online check in.Amber S.
Customer did not leave a comment.DARRYL J.
Thank you for making our move less of a hassle. All equipment has been clean and ready to go.GARY H.
I was charged for a dolly that I never received and when I tried to call back to get it taken off my bill no one answered at this locationReyes R.
Customer did not leave a comment.James P.
Customer did not leave a comment.William C.
Customer did not leave a comment.DANIEL S.
The representative just sent us out with the keys. They didn't even give us notice that we would have to pull really hard to open the back of the truck so I had to pay for the extra 10 miles to and from the rental location for them to show us what we needed to do.STEPHANIE C.
Customer did not leave a comment.Daniel W.
I was overcharged for mileage. I only drove 32 miles total and was charged for 80 miles. I had estimated 80 miles before I started, because they asked me to estimate. I thought I was going to have to make more trips, but only drove out and back once. I would like to se a refund for 48 miles. The cab of the truck, back if the truck and ramp were all dirty, not swept beforehand and had trash.LYNN J.
Great experienceMANUEL F.
There was a maintenance issue with the truck that was rented out initially. I had to go back and get it replaced with different truck. New truck was found to be in very good condition.HEMANT J.
Customer did not leave a comment.ANGELA Y.
The representative was helpful and courteous.GERALD K.
They had impeccable customer service, I just wish the alignment had been checked.Sarah W.
Customer did not leave a comment.SHANE W.
Thanks for the smooth experience!Benjamin R.
Customer did not leave a comment.Jameson D.
Smooth return experience, helpful staff.Benjamin R.
Convenient and trouble free. Will use this place exclusively.TERRY K.
Customer did not leave a comment.Mikael A.
They were great to work with.GREGORY N.
Customer did not leave a comment.WAYNE T.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.ROGER F.
Customer did not leave a comment.William P.
Customer did not leave a comment.Kelson M.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.RYAN E.
Truck had some suspension and transmission issues that made it uncomfortable to drive.Kylie P.
Customer did not leave a comment.Autumn N.
Great service. Very friendly employeeCHARLENE C.
The truck was filthy when I picked it up, inside and out. The box had to be mopped clean. The manager was supposed to call me about this problem and he never did.Scott S.
Easy process for pickup and drop off.GARY M.
Had to wait in line even though I had the app. Truck was not ready when promised. They had to round up furniture pads, and the only gave me half of what I wanted. Not happy with the poor service!Lawrence G.
All went we) and the gentleman at the location took care of everything for me. No hassle at allBilly D.
Great service. Trailer was in great condition and towed well at speed.Armin B.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Dudley C.
This location is on a loud and busy road. It is centrally located in town, but if you have other options, go with one of those.Patrick L.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.JEFFREY S.
There mobile website is completely useless. You need it for returning the trailer after hours and I tried but it failed miserably. Also don't trust the website when ordering. I was told I would get the trailer I ordered but that didn't happen. So I took the open trailer instead and wasn't compensated for the change. In fact they just screwed it up more by making me return the trailer at the same place which I asked not to do. Also you only get the trailer for 24 hours max so if you need it longer then too bad. Honestly, if I could I would have gone with someone else.Halie W.
Customer did not leave a comment.Timothy V.
The guy was a total jerk off call me blowing up my phone I'm in the hospital die from a stroke and he's not he's leaking onto my credit card and pulling money out no concerns disrespectful right down to the last scholar teacher well I'm in the hospital having under strokeANTHONY H.
Customer did not leave a comment.Casey G.
Customer did not leave a comment.Adam M.
First, I had two furniture dollies reserved, but they had only one. I could have really used two. Second, no mention was made of fuel, and whether we should add fuel. The tank was roughly half full when we picked it up for a short hauling trip. We brought the truck back after the trip, and was charged over $20 for fuel used in addition to the mileage charge. As this was not mentioned, and the tank was not full when I got the truck, I didn't think it was fair to change me for it.David S.
Rented a 12foot trailer. Super easy and real nice people working there. Trailer was solid.Thomas B.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Gloria M.
Customer did not leave a comment.aaron H.
Customer did not leave a comment.Deborah A.
Nothing. The agent was professional and knowledgeable. I was in and out in no time at all.SUSAN Q.
Customer did not leave a comment.JOHN S.
Everything was great!Joseph P.
Easy check-in and check-out (I used the key drop-off option). Very convenient location. Front-desk person was very helpful.GEORGE K.
Customer did not leave a comment.Gloria M.
Customer did not leave a comment.Nicole R.
Very easyJERRY C.
Customer did not leave a comment.Gregg T.
Keep on doing what your doing. Thank you for your afordable rentals.becky S.