Best experience. Very prompt and helpful.Ramesh Kumar M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Longmont, CO 80501
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- 4.0 Average Customer Rating
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The owner of the uhaul location. Did not have the truck or equipment ready at time of pick up. There was a young girl who wasn't even old enough to drive the trucks working there for the day. Covering for someone, it took an hour to get out of that location. And she had 3 other people waiting. She didn't even know how to use a landline. All you had to do was push talk. She was very nice but I had to walk all the way down the Hill to the truck and then walked back up because she couldn't take the truck up there. And I had to get my stuff signed in everything which I didn't even sign. The dollyst that I ask for were not available. The box is out ordered were not there before I moved. They were delivered the day after this is the second time I have used you, huh? And both times had problems with it. I really would like a refund on everything. The only good thing was the gentleman. That was there yesterday when I dropped off. The truck was very understanding and help me out. More than the owner, the Owner's daughter. or his granddaughter who they left. Working on a Sunday and not knowing how to do anything.Barbara K.
Simple and convenient system. Friendly and pleasingSteven L.
No one was present at the drop off location even though it was during operating hours. There were no clear instructions on where to drop off the vehicle and it wasn't until I read the handwritten signage on the side of the building that stated there would be a $20 surcharge for vehicles left in the front that I was able to find the actual lot to park the truck and trailer in.Orion B.
We were surprised to return at 2 pm and the door was locked, lights off, no note. Personally, IDC if that happens, but leave a note. It's a little tricky accessing the storage lot. There's a lot happening back there with a car shop and deliveries with a narrow pathway.Dylan S.