Said her printer was down and couldn't make me a copy of the contract. But because I had my cell phone with it being attached to my emails. Figured that must be good enough.
DONALD P
Customer Reviews for A&J Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was rented in Austin, TX on 05/13/2025. Trailer was returned in Biloxi, MS on 05/14/2025. Administrative return was not completed until today: 05/18/2025 -- UNSATISFACTORY that I had to conduct as much follow-up as I did every day since the physical return of the trailer on the afternoon of 05/14/2025. This irresponsible dereliction wasted a lot my personal time on the phone while attempting to execute a move-out and move-in simultaneously. The aggravation and grief is inexplicable. Refunding the entire $372.90 is the least that can be done. If it is not, I will pursue a crusade of free publicity for U-Haul with my ability to articulate clearly to the general public. Free publicity is not always free U-Haul. It will be a reputational blemish you hoped would never occur. The service level Annetta of A&J Mini-Mart provided was less than inadequate and simply horrendous.
Joseph AEverything was great
darryl tThere is no sense of urgency for their customers they do not care if you get a truck from them or not you all should choose another locatio
Andrea OEVERYTHING !!!!!
BRANDON BLittle but faster checking in time frame but Super sweet folks who are definitely tryin hard!!! Loved them at the biloxi location!! Didn't make it a hassle but definitely thoroughly on paperwork!!! Also Wonderful accents from the Jamaican islands!! Awesome couple!!!
James VNot charge so much for milage.
Justin RMake sure that someone is at the pick up location at the scheduled time. My pick up time was 10:30 am and no one arrived till all most 11am
Darius JLocation was fine. The uhaul itself was “dirty” on the inside. There were q tips and other debris not cleaned up on the floor. Not a big deal but wanted to mention it.
Scott CU Haul double booked 6 people. I was supposed to pick the truck up at 10 am. The store owner got to work at 9:59 and then we had to sort out the double booking so it was after 10 when I got the truck. I get to my location and there is a lock on the roll up door. Called the store owner and he said he didn’t know anything about it so cut it off. After spending time trying to break the lock on the door we finally were able to use the truck. The Dolly was already sliding around in the truck. It was an unorganized mess and I had to try and do everything in a hurry in order to try and get the truck back on time.
justin sThey were very responsive and helped to insure I had everything I needed. I'll use them again.
Daniel CFriendly Staff
Danny DOwner was impatient and rude. Other staff was nice, but I would not recommend renting from this place. Go to the U-haul in Gulfport or DIberville if you want clean U-haul and staff that are considerate and willing to help the customer and not make them feel like they are an inconvenience.
Heidi DAttendant didn't know how to return the rental. Had to ask another employee and call someone else to complete.
Robert DThe guy was lazy and rude. Looked like we bothered his conversation on the cell phone very unprofessional. He refused to hang up the phone and his communication and direction was poor to say the least. He almost seemed intoxicated I would never bother with this location again in all honesty.
Ruben RClean interior of truck. Have a more knowledgeable and efficient employee.
Steve RHave honest representatives. Tried to charge for already paid mileage and gas. $1.19 per mile on top of $39.95 a day rental fee is excessive to begin with.
Homer BThe A&J Mini mart U-haul location in Biloxi should not be doing U-haul. worst experience with u-haul by far. Did not have the reserved equipment available for me and was told to find a different location. and were no help the next day with the car trailer, and did not connect it to the truck correctly. we went to a different location to get it checked and fixed.
Sietske DThey did not input the correct end milage from the previous driver which nearly led to a fully lost deposit for me. They also didn't empty the truck after the last driver which led to loud banging noises as dollies and other rolling items were mobile in the back of the truck while on the road.
Josh HI had to wait an extra hour longer because one of the customers took the key home. I deserve a discount because this my whole timing off track especially meeting with the movers hired through Ihaul.
Stacy WLet use kno why we get charged extra for
david mI made the reservation at 6pm for a 6:30pm pick-up the same day (30 mins later). I arrived at the Uhaul location, and the mini-mart clerk told me the the Uhaul lady left for the day even though the location hours were supposed to be until 9:30pm. The clerk put me on the phone with her and she said when she gets home in 10 mins, she will call the mini-mart back and help me. So I waited... When she did call back, she went through all the same things to "reserve" the trailer that I had already did on the phone 45 mins prior, so I was standing in that mini-mart on their phone for 20+ mins. This was NOT an enjoyable experience, time-consuming and extremely frustrating!!
Heather SAssist customer outside the location. Better customer service. Also, I made the reservation at a different location but they did not have the equipment so I had to make alternate reservation and drive additional 40+ miles. The attendant at the original location was rude, acting like it was my fault, that I should’ve known the equipment might not be available. She said ‘I can’t control when people return equipment’.
Stephen MDropped off on a Sunday.
Gregory NNo one was there when I showed up to return the trailer though online it said they were open. I had to return it by a certain time so I didn’t get charged another day. They showed up 30 minute later and were on the phone with the owner trying to get info on how to do returns/pick ups (there was another couple trying to pick up) The owner was home and the people working didn’t know how to do any U-Haul stuff. Which I do not blame them, I blame the owner. Thank God for the app but this place was very strange and extremely unhelpful.
Carley CGreat Service
Lanev SHad to drive across town after waiting at my location I reserved my u- haul at for over one half hour and still no one was there. Not happy with that location
ROBERT HI had to wait an hour because the store was not attended. Owner spoke terrible English and the whole deal was sketchy. Was not professional.
logan mThe lady was horrible in customer service. She was rude and nasty.
Mushtaq HDO NOT USE THIS LOCATION!!! I actually stopped by IN PERSON THREE DAYS BEFORE my reservation to check in, make sure they had the equipment and would be there at 10am on Friday. The person working was very nice, but she said she would not be working that day - it would be someone else. Well, I showed up on Friday at 10am and NO ONE WAS THERE! It's a mini-mart, how is it not open by 10am?? I called the store telephone and heard it just ring and ring. Knocked and no answer. I waited until 10:15 and then finally called U-Haul Customer Service. I was told "he just ran to the bank, he'll be right back". Don't know how he could come back if he was never there to begin with, but ok. He showed up about 10 minutes later looking like he'd just climbed out of bed. (And in fact, he told me later that he had taken some pain pills last night and that's why he looked all disheveled and it was actually his day off so he wasn't even supposed to be there!) Then he had to call someone else entirely to come to the store just to be able to check me out...he didn't even know how to update the reservation on the U-Haul site!! And then, as if all of that wasn't enough, they DIDN'T HAVE THE DOLLY that I had reserved!!!!! I ended up being an hour and a half behind schedule because of this stupid location!!!!!! U-HAUL YOU NEED TO DO BETTER WITH YOUR "NEIGHBORHOOD" FRANCHISEE LOCATIONS!!!!!!!!!!!!!!!!!!!!!
Philip HThis location was very convenient for drop off with great hours as well. BUT we dropped our Uhaul off on Friday about 5:40pm and had to go back Sunday at 9:00am because they still hadn’t checked in our truck!
David BI'm 67, have moved many times & used UHaul @ least a couple dozen times in multiple states across the country. Never have I experienced the blatant apathy in fulfilling a [guaranteed] reservation, as A&J, Biloxi. The closest pickup location for me, it was the poorest rental location, by far, of any in my experience. Were it not for 2 consecutive days of significant insistence on my part, 3 A&J individuals(?) & 4 UHaul reps including 2 regional reps (11/30 & 12/1) & the tenacity/concern of the last rep (& me) in fulfilling my need... My move would have been "wrecked". A&J will receive no recommendation, or further business from me, I'm sorry to say. The 2 regional reps have my compliments & my gratitude.
Mark CA and B are exceptional and I wish everyone had their work ethic!
DEREK AA&J was awesome they had what i needed when I needed it... got me in and out with very little wait time. these guys are very customer oriented efficient friendly and helpful. I will use them again Peace respectfully, Tom Balch
Thomas BTrailers were not “customer ready”. Tires with separated belts and a lack of integrity. Over charged and lied to. Paper work backs up my statement, now waiting for approval for my refund because of their dishonesty… Would not recommend pick up location; drop off location was helpful and organized..
Adam JTheir customer service was outstanding. They were very helpful and they answered all my questions. This rental location was very easy to navigate in and out. The equipment was clean and ready to use. My overall experience was excellent and I would recommend this location for all your uhaul needs. Thank you!!
Helena BN/A
Terrell HVery easy pick up and drop off. So much better than the Gulfport location!
Amanda CAgent was very very VERY rude!!!
Carrean BWas charged for miles I didn't use and was told I would be refunded but wasn't given a time for how long it would be.
Robert HLocation opened late. Truck windows were open and it had just rained and everything was wet. Other than that everything was great. Thanks uhaul sorry about bad review!
Colby BI DID not order any equipment and this location slipped in equipment charges and getting them off is taking entirely to much effort. This is how corp America steals from this countries hard working citizens!!
Theresa DThe lady working the counter was extremely efficient, polite and helpful.
Michael TThe mirror on the driver’s side was not working. The truck I rented was the only one left on the lot so I had no other options on a Sunday afternoon. The truck was old and very, very loud. It could use some maintenance
Carla STell the next customer to be on time for their pick up or The rental it will be gon
michael mI totally forgot her name.MY APOLOGIES, but she was AMAZING! VERY RESPECTFUL, PATIENT, KIND, RESPECTFUL. I LOVED HER. THIS IS A VERY HIGH RECOMMENDATION. -MAGEE
Toni MThe person who handled my transaction was rude. She kept telling me that I had to move so she could wait on a customer. I thought I was a customer. Truck was ok, it sounded terrible. I would never go back to that location again. Also, I got charged an additional day because I was 7 minutes late. Never again!
Dorothea LSecond time renting at this location and the clerk is always great, super sweet, and is able to answer all of my questions.
Morgan WThe store and area and truck were dusty and creepy and old
Markeisha ADestination and drop off had excellent service.
Ephesian WThe location that we dropped it off was perfect, the assistant went beyond the initial computer work because we weren’t in that system. But she found it on her phone and all is well
Deborah BI did not receive the dolly I reserved. The woman working when I returned my truck said she couldn’t help me with that and I could not reach U-Haul to help me. The truck was filthy and again she didn’t care and brushed me off saying it’s a local truck and who knows what they do in those vehicles. Overall she was rude and didn’t care that I was unsatisfied. Will not rent there ever again and will make sure to others about my awful experience there.
Kelly RAwesome
Perry T