The service was not what I was use to. The vehicle was not clean at all.BRITTANY P.
Customer Reviews for A&J Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTOPHER B.
The truck only had a quarter of a tank in it.. When we return it it had more than an quarter of a tank. I have never rented a truck that was not fulldeborah B.
Had to change my pick up due to the first place being closed then get to the other place had to wait and the guy did not know what to do so had to conduct it over his phone then they said my card would not take had to give cash. When I went to return truck nobody was at the location waited for a while had to get to work left daughter there she sat there for 1hour and a half no one still did not show up had to call uhaul to find out what to do with the truck had to send pictures through email could not find drop box found it behind building have not received the rest of my money back due to them having me pay cash and not being open when will I receive the rest of my money was told I would get a call from someone today and still have not heard from anyoneMelissa P.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.elssy A.
Customer did not leave a comment.Stormi H.
Didn't have the truck i reserved. Got charged for a bigger truck even though i was told i wouldn't be. Was charge for mileage when my initial contract didn't say anything about it.Very sketchy convenes store. Not worth renting from. Make the trip for a few more miles down the road.Ryan Z.
Customer did not leave a comment.George C.
Car dolly was shittyLewis S.
Customer did not leave a comment.Garry H.
Not enough lighting but people very nice It was a last minute thing and they were very accommodatingCHARLOTTE H.
Customer did not leave a comment.Scott K.
So far, so good! Specially in this facility they're always very friendly and helpful!Jerry R.
Customer did not leave a comment.Dennis A.
Customer did not leave a comment.Adina S.
Customer did not leave a comment.brianna F.
Customer did not leave a comment.Dennis S.
Not quite sure how this place is a U-HAUL licensed facilityKIRA W.
Customer did not leave a comment.Patrena B.
The lady that works there was so sweet and made my whole experience with them a breeze!Eva D.
The drop-off experience was quick and easy. The attendant was very pleasant and helpful.John C.
Customer did not leave a comment.Jonathan K.
More personable and explain the contractLindsey B.
Customer did not leave a comment.Daphne C.
Customer did not leave a comment.Gina C.
Customer did not leave a comment.jasmine S.
The place I dropped it off is cramped.Kenith I.
Nothing! My experience was great. The sweet lady working there was awesome to work with as well. I would highly recommend this location.Miriam M.
Customer did not leave a comment.Stephanie G.
Customer did not leave a comment.YASMINE A.
Customer did not leave a comment.Devin B.
add staff, clean the truck, have the equipment that you rent on line availablejoseph M.
Customer did not leave a comment.Charlyon C.
Be HONEST! BE HONEST!Linda J.
It a uhaul thanksLuke C.
Customer did not leave a comment.Dirk H.
Customer did not leave a comment.apacha B.
The truck was quite old and had none of the modern features. No rear camera, no power windows, no power mirrors. I was expecting a more up to date vehicle. I am not used to driving a truck and these features would have made it much easier and safer.Daniel H.
Customer did not leave a comment.tyravian M.
Nothing it was very pleasant.elizabeth M.
Customer did not leave a comment.Quantrell R.
They should not close for lunch when you just called and said you would be there in ten minutes. If they had told me they were leaving I would have waited to drop it off.heidi D.
The left rear outside tire had a gash in it when I picked it up. The tire appeared low when I picked it up, so I thought I could air it up. Unfortunately, I needed the uhaul immediately. Upon further inspection, the tire was irreparable. How this was not identified during the safety inspection is beyond comprehension. I was charged by the drop off location for the tire replacement. I would not recommend this location and they should not be allowed to provide equipment to customers.MARTIN M.
Convenient location near the Air Force base. However, they sell crack pipes in the mini mart. When I tried to return the truck, the store was locked and had a sign that said "Be Back Soon". Uhaul should reconsider being associated with this location.Michael P.
Customer did not leave a comment.MATT T.
I'm okayKenneth W.
The safety chain hooks were too small for my receiver on 2015 2500 HD silverado.. I made do with what I had to hook too..just throwing that out there..Frank B.
Customer did not leave a comment.Damario S.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Nicole P.
I had to go buy the trailer wiring harness, again!Gary P.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.John H.
Truck was not cleaned when i picked it up. Also the window was down and it was raining outside. Had a mildew/musky smell the whole trip.Christopher B.
Customer did not leave a comment.Josef G.
I ordered the truck online for a different location, when I went to pick it up that location told me they had not had a truck in years. I had to call customer service a go to a different location which took a total of two hours out of our schedule. Uhaul got us a new truck but should check the business location prior to booking.Sarah D.
This pick up location is an absolute joke. The service at this location makes ur company look terrible and almost made me look for another company. The truck was trashed inside the cab. The trailer was not on the truck. The pwner of the store was 45 minutes late. My reservation some how disapeared out the system over night after i even stopped inside the night prior to check the time for pickup. The location itself seemed very unsafe. The owners hosted a barbecue in the parking lot next to the rental trucks drinking alchohol the night prior when i stopped to see if everything was set for the next morning. All in all the place has horrible reviews on google. I highly recommend this location lose the privilege of renting ur trucks out. The amount of unnecessary stress from this place made my move a njghtmare. 18 hour drive was delayed because the 1.5 hours of the issues i had with the store. Couldnt even get a print off of my contract from clerk. Said they only do emails which took 3 hours from pick up to receive.Douglas S.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.MEOSHA H.
Customer did not leave a comment.Otto W.
Customer did not leave a comment.Jay B.
Worker didnt check milelegde when i first came to get the uhaul i didnt know i had to do they job myself an chexk it myself which they said i had to do it was my first time ever using a uhaul and they lied about my mileledge i wentjustin J.
Location's hours state they open at 8am and close at 11 they didn't open until after 830 and I had a reservation at 815am. They brought me two dolly's, the young lady at the counter who I believe was pregnant helped me load it. I did not get out of there until 9a. Wasn't shown anything on the truck. I was late for my movers at my new home because I did not get my truck when I was promised. When they called to confirm the young lady said they opened she 8am and I could get it then but they weren't open. Even a gentleman standing outside told me a few others that they are always late opening.Karen F.
Customer did not leave a comment.Donald R.
Took 1.5 hours to pick my auto transport up. Then 1 hour to drop it off because it wasn't rented out correct. Left rear lights were out Customer service did not even call back when the call ended for whatever reason Had to give my info to the dispatching store at least 7 times total. I even did the Express pickup which did not speed up anything. Poor service and support.james W.
Customer did not leave a comment.Misty B.
Customer did not leave a comment.Glen C.
Customer did not leave a comment.Sallie B.
Personable and professional service. This is not my first rental from them. Never disappointed.John S.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.Catherine G.
Customer did not leave a comment.Sheryl R.
Customer did not leave a comment.richard L.
Customer did not leave a comment.Mohammed A.
I was disappointed to know milage charges, because I was not told about any charges for mileage on the vehicle!! In addition, I received a text on my phone stating to return the vehicle in 3.5 hrs just after renting it. When I called back to the store, I was told the vehicle must be returned that night, which I did.philip S.
Customer did not leave a comment.derrick P.
This location had no lights it was dark when I picked up the trailer. Not sure if the establishment if it was a bar or what. The trailer was located at the back of a vacant lot. The lady that helped me was nice, but I just didn't feel safe at this lication.William G.
Store was closedAshley B.
Very awesome staff. Visit them as soon as possibleJames P.
Customer did not leave a comment.Gray M.
The young lady working the desk did the best she could but was learning. The location was open over an hour late. I was credited $50 for my inconvenience which was awesome. The vehicle interior was absolutely disgusting. I have pictures. The vehicle was on a 1/4 tank which was fine since I wasn't going far however that is really low and if I did have to go far, I would have to fill up first, not after.David B.
Store was supposed to open at 8:00 am, manager came to open up at 8:50 am. Computer was having issues and our transaction was not complete until 9:25 am. Not only the aggravation, but we were paying movers by the hour, who were waiting on the truck. Worst experience ever with U-HaulDavid K.
Representative wouldn't even assist with disconnecting trailer. Trailer wasn't even inspected.Ray M.
Customer did not leave a comment.John T.
The truck wasnt filled all the way with gas when I picked it up, I went 9 miles in it and had to put $10 of gas in it before I returned it. Other then that everything went smothe.jennifer P.
This location was a convenience store that rented U-haul equipment. The girl that worked behind the counter was friendly and did the best she could but I had to back the car hauler up and disconnect it myself.William B.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Merle F.
Customer did not leave a comment.Roland H.
Customer did not leave a comment.Greg B.
An hour and a half to return a prepaid truck and trailer, should have just left the keys in the drop box.Clifford L.
It took over an hour and a half to return a truck and trailer...... Enough said.Clifford L.
My pick up was scheduled for 10pm we got there 2 to 3 mins after 10 when it said latest pick up was 10;45 manager or whoever of the store said Uhaul closes at 10??????? then how could i have reserved a truck for 10?????? would not let up and give us the keys for being a few mins late. The time on my phone was 10 he was going by the clock in his store which was fast!! And what really bugs me is we had just rented from him the weekend before this so we were returning customers and were sent away!!!Shayla F.
Customer did not leave a comment.Jean-charles M.
All the staff was helpful and friendlyLeon C.
Very unprofessional people to rent from. I do not recommend them!Russell L.