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Nathan D.
Customer Reviews for A&J Towing & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible pickup on uhaul app. Took almost 2 hours to get keys to truck. Location did all they could to help. We got transferred by u haul four times and we were disconnected on three of the transfers. I will not use uhaul app again.
Robert R.Why was I charged $40 more than I was given a receipt for???
Elijah B.Would rent from A&J Towing again. They were super friendly and helpful.
Shannon A.Tks.
Mark P.Most helpful and very kind! Quick service also and answered the phone!
Darla S.Great and friendly and they tell u everything about the tuck
Rhonda H.The drop off location was great, easily accessible, and the owner told me where to put it when I called him over the phone. The area was also in good lighting, since the drop off was dark by the time I got back after the colossal pain in the ass I experienced prior to drop off.
TAYLOR F.I hadn't noticed the return address on the paper given to me, perhaps reiterating that info at pick up would be helpful
Rodney H.Excellent service and easy instructions for use!!!
Bobby T.I went to this U-Haul place three times to confirm my reservation prior to my departure they didn't have the right truck for me they gave me the runaround they tried to give me a different truck they told me my truck had issues with the transmission but then they all of a sudden said oh well we can gift to this truck and they gave it to me which was the one that had the transmission problem it took me over 1 1/2 times as long to get to Arizona as it should have I had to drive all night by myself through the dark with my dog because I couldn't get a hotel or stay anywhere because I have a pitbull and nobody would get a room for me I had to sleep two hours in the front of the truck on the side of the road like a truck driver because the transmission put up poor I couldn't pass anybody I couldn't go to hell it won't shift right it is an absolute nightmare and I want a complete and full refund and an investigation on why somebody would let a single woman drive that
stacy M.Easy drop off
John S.No one was there when I went to drop off the uhaul even though it wasn't time to close.
Melissa H.Very friendly and helpful. Hooked up everything checked lights. If needed will rent again.
D M.I needed help hooking up the tow dolley. The staff instead went home at 5pm. The dolley was dry metal seized up; I used a bunch of my wd-40. They really could have been much more helpful. I'm diappointed with the Bolivar people.
ken F.I had requested to pick up from Show Me Rentals, owned by the same family. When I got there the trailer was not available. When I went to A and J towing, I had to help connect and lift the trailer onto the hitch myself as the guy was helping me couldn't help.
Erik L.Point out how to use the equipment
Thomas D.The owner of the facility should be able to fix anything that's wrong with the contract and have Internet access so that people don't have to try and use their phones to fix the problem for U-Haul
Carrie F.We didn't get a dolly that I paid for. Our pickup site had just been hit by a tornado.
Lucinda C.Very friendly and super helpful! Great location and super friendly people!!!
kim T.Person at the counter was very helpful and extremely friendly
PAULA H.Na
JASON M.There was no one there when we dropped it off. However they were very helpful the next day on the phone when I called them to make sure the truck was there and ok when they got there.
bonita C.Great customer service!
ALAN W.My experience with A&J was excellent. They did a great job handling my needs. I had to change reservations twice and they were very attentive to my needs and situation. I highly recommend them.
STEVEN S.No suggestions. Good experience.
JAMES D.Charged me double the agreed upon amount for the rental, and also the safe move insurance. This was a surprise when I checked my bank statement expecting to be charged slightly over 55 dollars and there are three different charges totaling over 110 dollars.
Trenton J.The location was closed when I arrived for my pick up time. I called and went to voicemail. I had to visit another location to finally get answers and my trailer. Before pickup I had called to confirm my reservation only to discover it had been cancelled by the branch without my consent. They reinstated it, but only because I took the initiative to confirm the rental I already had a confirmation email for. It was a terrible experience.
Alicia M.Staff were great and extremely helpful.
Richard L.The above responses are for the Washington location, not Missouri. I still haven't received a response to my complaint about the WA state location.
James B.Straw in the back of the truck when we got it. It was a quick turn around that they got for us though.
Anita R.Very nice and helpful
Linda M.Employees need to have check in training. 2 days after check in, I received notice that the truck had not been checked in.
Leroy P.VERY VERY helpful and friendly.
Tony G.The first tow dolly I picked up had a strap that was almost cutting to and a busted fender I had to return that one and get another one that one was ok no problems.
Kerry P.I was charged more than my quote online. The person at the shop called uhaul and got it fixed, yet the charge on my bank account is still $197 instead of the $167 I was given on my receipt.
Jennifer A.Staff didn't listen when I explained about the pick up time, the right didn't seem to know what the left was doing, possibly notes weren't made from my phone call. The guy who kept calling me was somewhat rude and appeared to have not read the notes, if there were any.
pamela G.When 17 ft truck was not availible I was upgraded to a 26 ft. Truck was clean, serviced and low mileage. Alan's level of sevice is outstanding.
jonh B.Nice folks that didn't get upset about me being a few minutes late.
Michael J.Thank you, alan. I appreciate your help.
KRISTA N.I tried calling the 1-800-uhaul number 5 times and contacting uhaul 2 times by way of live messaging. I could not get anyone on the phone nor did I get a response through live messaging. Really glad that I was not broke down on the side of the road...
David C.When I arrived it took almost 30 minutes to get my Uhaul, even though I pre-paid. The truck's gas was below the “E†line, and I received a $21 credit (which has not gone through on my card yet) and was told I needed to return the car with 1/4 a tank (even though $21 would not cover a 1/4 tank). The site also didn't have enough of the furniture pads on hand to supply what I ordered. They gave me all I had and met me at my storage unit to give me the rest. The other ones they provided were VERY dirty and had pieces of insulation on them. It was not a good experience.
Jeff W.