Customer Reviews for A&L Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&L Auto

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Gregory T.
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Easy and convenient. Helpful.

RICK R.
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Customer did not leave a comment.

JANET L.
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The owner was wonderful. Kind, helpful and attentive. He made excellent recommendations to us first time towers :)

Chris M.
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Great service as always.

CHRISTOPHER M.
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They were very helpful. They helped me unload the trailer and a few things out of the truck Great place to rent or return to.

gary A.
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Customer did not leave a comment.

Tyler D.
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Customer did not leave a comment.

Jodie H.
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Time of pick up was assigned without asking if that time worked for me to pick up. Had to drive 45 min to and from to pick up when I reserved it 3 weeks in advance from sycamore IL. Owner at pick up location was not happy that I couldn't get there by assigned time due to his wanting to leave town Arranged to get there on time and he was not there. Had to wait an additional 30 minutes for him to get there so the rental could take place. The time of pick up should be variable and should be able to be chosen by the person picking up the U-Haul. Should not have got charged for a full day when I had to drive an hour and a half to pick it up at a different location than it was rented for. Not sure I will use U-Haul again.

CHRISTOPHER M.
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Great service at drop off. Went over the truck with us to make sure we had a great rental experience.

shawn C.
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Customer did not leave a comment.

CHRISTOPHER M.
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Great service .. Very friendly very helpful

char E.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

CHRISTOPHER M.
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Great experience. I always go to this location with my rentals. Very helpful

Alberto M.
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The stay was very kind and they explain very clearly, great experience

Tom D.
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I had booked the trailer close to where we live in Sycamore. My first reservations were cancelled for some unknown reason. When I came to pickup the trailer in the Sycamore location the one way trailer wasn't available and I have to drive an hour round trip out of my way to pickup the trailer. Went to that location prior to booking the trailers and the manager at the Sycamore location told me to book on line.

CHRISTOPHER M.
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Great service as always Will be back in a few weeks for another trailer

CHRISTOPHER M.
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Place is always clean and workers are super friendly and helpful

John S.
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Fast and professional service.

Luke G.
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Customer did not leave a comment.

Nina S.
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Was uninformed about anything I had to fill out, so moving day came and I sat there for 20 minutes filling out information just to have to go inside and find the people to get the keys anyways. Rang their bell multiple times until I had to walk around their building to find someone who worked there. They did not have the truck that I had wanted and I was told I would not be charged extra for mileage but got a receipt this morning for an extra $50-60. I am beyond livid. The place was closed when I had returned it and I could not even leave a voicemail to state that I had on time due to there not being an answering machine, so I had to call the actual company to let them know so I didn't get another b.s. charge. I will not be renting from this place and will be calling the company again about my over charge that I was told would not happen.

David N.
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Customer did not leave a comment.

CHRIS M.
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Excellent Service

timothy S.
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A&L Auto is a good business to deal with

Hugo M.
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Customer did not leave a comment.

John S.
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Great customer service, fast and efficient

terry S.
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Customer did not leave a comment.

teresa W.
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Customer did not leave a comment.

CHRISTOPHER M.
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Very helpful and friendly

keven C.
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The computer system was very slow

Krysten G.
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This location was awesome, the steps leading to getting there was more than a hassle. I had originally went to the location on hillcrest road in Dekalb, there was issues processing my order online(not the stores fault) but the lady helping me only half helped and got information such as my name and number incorrect leading to me not getting the information about the location of a nearby truck until I had to call the district office which was the only number provided on the reservation print out and on the phone the man was super helpful but he stated he wasn't even for the district I was in, I'm just grateful he was able to help me because otherwise I'd have been at a lose for what to do. So again he pick up location super great just a hassle along the way and I never received the email with truck images to confirm prior damages to the truck or choose the drop off location.

jim M.
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Chris at this location was very engaged and service oriented. He obtained a newer truck and had on-site ready to go. I would definitely recommend to anyone to use this location.

josephine L.
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Great service. Very helpful.

Mike D.
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Very good trailer with no issues. Dealer got me in & out quickly. Very professional and knew what he was doing. Very pleasant experience.

Hugo M.
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None at this time everything was great.

CHRISTOPHER M.
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Very friendly and helpful

Chris M.
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Great service. Very helpful

beth D.
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Customer did not leave a comment.

Joel B.
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It went well and the staff was great

josephine L.
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Great people. Very helpful. They help us every time we need the uhauls. Only place to go for us.

leroy S.
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Don't give away the truck I put in for so won't have to call around and drive 17 miles away to get this one at Davis Junction. I put in on Forest Hills location two weeks in advance and they didn't have it and I had reservation number, not happy.

Chris M.
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Very friendly staff

josephine L.
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Great people there. Very helpful . Nothing but 5 star service

ann R.
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It was a drop off location..I didn't have contact with the employees. It was dropped off after hours.

david B.
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They had everything you need to move. Great customer service.

DONNIE O.
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Customer did not leave a comment.

Delbert S.
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Customer did not leave a comment.

FRED M.
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ruben G.
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CHRISTOPHER M.
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Customer did not leave a comment.

Brian C.
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There was nobody there when we arrived, though the doors were open and the lights were on. After I called a guy came up (after 25 min wait) and was very professional and helpful.

CHRISTOPHER M.
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Customer did not leave a comment.

CHRISTOPHER M.
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Customer did not leave a comment.

Delbert S.
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Always friendly service at this location

CHRISTOPHER M.
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Customer did not leave a comment.

Delbert S.
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Customer did not leave a comment.

Delbert S.
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Delbert S.
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I have rented at this location a number of times and staff is always friendly and helpful

jason B.
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Customer did not leave a comment.

Delbert S.
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Very accommodating and friendly

CHRISTOPHER M.
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Great Location

Delbert S.
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Very helpful and friendly

Donna H.
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Customer did not leave a comment.

kevin S.
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The back of the truck was leaking into the cargo area during the rain storm. So my brand new mattress was soaking wet by the time I got to my new address. A few of my other belongings were also ruined

CHRISTOPHER M.
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Customer did not leave a comment.

Delbert S.
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Friendly and helpful staff

CHRISTOPHER M.
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Customer did not leave a comment.

William R.
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They were very professional and helpful.

David AND Robi H.
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Tr,y to accommodate your clients pick up location

Christine M W.
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Nothing special, but he had my order ready and was prompt and efficient. I phoned and left a message when I found there was damage to the truck that I had not detected. This information was conveyed to the receiving location. For that, I am very grateful! [Thank you].

james B.
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Customer did not leave a comment.

Lou L.
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Customer did not leave a comment.

Stephanie H.
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Customer did not leave a comment.

Lloyd P.
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Customer did not leave a comment.

Lloyd P.
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Lloyd P.
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Customer did not leave a comment.

Jerry F.
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Customer did not leave a comment.

James M.
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The owner came in on his day off to get a truck to us, after problems arose with a previous pick-up location. My 85 year old mother is no longer able to live on her own, and we had to move her furniture, etc. out of her apartment THAT day! If it had not been for the owner helping us out, it would have been even more stressful than it already was, so thank you very much A&L Auto!!!

Erik L.
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Customer did not leave a comment.

Michelle N.
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There was no place to park the after hours drop off so we had to move trailers over to fit ours in.

Zachary A.
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Have boxes available

Marvin D.
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Customer did not leave a comment.

debra W.
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Customer did not leave a comment.

mike S.
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Customer did not leave a comment.

STEVE D.
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Customer did not leave a comment.

Lloyd P.
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Customer did not leave a comment.

TIMOTHY M.
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Customer did not leave a comment.

Mitchell M.
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Customer did not leave a comment.

Brent B.
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The employee that helped me was wonderful. answered all my question and put me at ease of using the equipment.

KATHRYN F.
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I was disappointed that my preferred location was not my pick-up location, since it was about 0.5 mile from my house. But at least UHaul gave me extra miles to cover the 20 miles traveled, though not extra gas.

RYAN P.
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Customer did not leave a comment.

PATRICIA C.
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I appreciated the extra help pulling the truck around to get me started. Terrific customer service.

AMANDA P.
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Customer did not leave a comment.

RYAN C.
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Customer did not leave a comment.

Michael C.
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The truck I reserved was not available, so I had to take a smaller one, doubling my moving cost since I will have to rent another truck to finish. The truck was not available at the promised time, over an hour late, and I had to go to a different location to pick it up. The blankets were so dirty I couldn't use most of them. They were covered in grease, oil and dirt. I will not use Uhaul again or recommend to anyone I like.

MARK F.
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Tell them not to go to the pick up location

RICK G.
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Chris moreley owner great servive. Great guy. 5star uhaul dealer!!! Rg

Jeff S.
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Customer did not leave a comment.

ANDREW H.
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Best uhaul experience I've ever had! Thanks

BRIAN C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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