Melissa at the front provided me with great customer service.
KAREN P
Customer Reviews for A&M Auto & Diesel LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty on the cab .. there was barely gas in the truck and the charges was only suppose to be 112 and the lady added on other stuff I didn't ask for .
Lato cTail light didn't work, I had to pick thus up over an Hour from where my reservation was. Fender was not secured right. Left wheel was over heating. It took 40 mins to pick up as computer didn't work.
ROBERT LI really had no real time interactions with personnel. However, the location was clean, proper signs and parking was noted at my drop off
KAREN PGreat customer service
Tacorra CVery good customer service
Charlene CAlways great service at this dealer. Great friendly people and equipment is always in good condition.
Ronald HStore closed, but safe spot to park, and lockbox for key return is sucure.
Robert DThe lady that works there always helpful and makes the process so easy. Would definitely recommend them.
Charlene CThe main office where I make reservation by Phone was terrible in providing assess to me at the date, time, and location first ordered. The delay in getting the truck was delayed for an entire day. I was initially given multiple times to pick up the vehicle and at different locations. I had to pick up and return the vehicle 30 miles away from.where it was original y ordered. I was very dissatisfied.
LARRY BClean and nice location with helpful assistant.
Sonja MVery helpful good customer service.definitely use them again
Charlene CThe larger cargo trailers may need to come with a mounted jack on the tongue for ease of pickup/dropoff. That's the only thing that I can think of that could improve the experience but overall I'm very satisfied! A&M Auto Rocks!!
KEEGAN MNothing every thing was good
LAURA Hno problems. excellent service. thanks
danny fCant think of a thing. This location was excellent.
milton rExcellent service ! Second time using them and they are so friendly and helpful.. I highly recommend using them in Fitzgerald !
Vicky WPlace was closed so I cannot rate.
marvin CAll good.
GARRY CExcellent servicr
jorge SIt was perfect
ricky nThey are excellent, and made it easy to check in.
Alan SSo inconvenient when mobile check in and out. When a customer experience an issue or concerns. There's no one physically to communicate with. You have to call U-Haul toll-free and it takes forever to get a representative on the line.
Tacorra CVery friendly. Quick check in. I would use this business again.
WILLIAM TI have used A and M several times NEVER a bad experience. Nice people, good equipment and they go out of their way to make it easy. If there were higher scores they would get them.
Joseph KLoved the atmosphere of the shop and the candle/air freshener smelled SO GOOD!! Sweet lady, very helpful and great service!
Erica EIncorrectly charged me for fuel that wasn't needed.
Philip FLower your rental rates!!!
Michaek LThey were extremely awesome...
Katrina CLook over the trucks before charging a customer a clean up fee when the truck was thoroughly cleaned
Ardell WJust over all go service.
HENRY NWhen we dropped off the uhaul they were very friendly and pleasant! Great customer service!
Joseph GNothing! Great service and great location! Thanks Al and Melissa!
MARGIE BIT DOESNT COST NO DAMN $33 to get a gas tank 3cm to a quarter tank .. y’all doing too fucking much for real that’s a shame uhaul
Kennethia Mvery helpful and friendly staff
Michael PGreat customer service and they are very friendly
Joseph WThese are the best I have ever dealt with!
JANET UThe app, again, was useless as it would not upload the photo of the mileage. I took about 4 photos which said it was good, but your app never would upload photos. It was a good thing the owners showed up on their day off or otherwise I would have spent another hour on the phone. Not a pleasant way to check in or return truck. Owners of rental place were very nice.
JONATHAN MExtremely pleasant and helpful.
Donna FHave used before always great.
Joseph KThe agent had much difficulty in processing the paperwork. Initially said my F150, with factory trailer tow package was not compatible for towing the 2004 Accord. The tow dolly had one safety chain that was damaged and unuseable.
ron cDropping off the unit was very easy, the people were very nice and efficient. But they did not know the unit was coming and were a little surprised when I arrived. The only problem I had was after I dropped it off, the U-Haul corporate office has called me 2 times and wanted to know when I was going to return the trailer??? Both times I advised them when I returned it (same day), where I returned it, and the phone number of where I returned it. Again, the locations were great to deal with, but somehow there is an internal computer and recordkeeping problem with tracking your equipment. Hope this helps. Thank you.
EARL SAn overview of what’s expected from the beginning using the touch less system.
Lorne CVery pleasant & accommodating staff...
Kim CThis Location Was Very Helpful And Ready For Me To Pickup The Trailer.
Charles A