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Cynthia P.
Customer Reviews for A&M Auto & Diesel LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Great service and great location! Thanks Al and Melissa!
MARGIE B.IT DOESNT COST NO DAMN $33 to get a gas tank 3cm to a quarter tank .. y'all doing too fucking much for real that's a shame uhaul
Kennethia M.very helpful and friendly staff
Michael P.Great customer service and they are very friendly
Joseph W.These are the best I have ever dealt with!
JANET U.The app, again, was useless as it would not upload the photo of the mileage. I took about 4 photos which said it was good, but your app never would upload photos. It was a good thing the owners showed up on their day off or otherwise I would have spent another hour on the phone. Not a pleasant way to check in or return truck. Owners of rental place were very nice.
JONATHAN M.Extremely pleasant and helpful.
Donna F.Have used before always great.
Joseph K.The agent had much difficulty in processing the paperwork. Initially said my F150, with factory trailer tow package was not compatible for towing the 2004 Accord. The tow dolly had one safety chain that was damaged and unuseable.
ron C.Dropping off the unit was very easy, the people were very nice and efficient. But they did not know the unit was coming and were a little surprised when I arrived. The only problem I had was after I dropped it off, the U-Haul corporate office has called me 2 times and wanted to know when I was going to return the trailer??? Both times I advised them when I returned it (same day), where I returned it, and the phone number of where I returned it. Again, the locations were great to deal with, but somehow there is an internal computer and recordkeeping problem with tracking your equipment. Hope this helps. Thank you.
EARL S.An overview of what's expected from the beginning using the touch less system.
Lorne C.Very pleasant & accommodating staff...
Kim C.This Location Was Very Helpful And Ready For Me To Pickup The Trailer.
Charles A.Very nice, had the trailer I needed. Hooked it up and helped me get out.
Joseph K.It was good.
Ricky K.My reservation was for 9am mobile check in. I had to send my ID 4 times. I have been a customer since 2009 and I have never had such terrible service, the verification agent repeatedly sent the wrong format of the licensing verify picture, then asked for additional verification after me taking a selfie 2 times. Moreover, I had to give a passport too. I didn't get verification, until after 10:30am. Then, you all charged me a late fee, for being 15 minutes late. If I can use another moving company, I will make it my business to do that.
Sonya P.Excellent customer service and the Uhaul was very clean. THANKS AGAIN YOU GUYS ROCK
Shannon C.MAKE SURE SOMEONE IS AT THE DROP PLACE.
Cheryl W.Great job!
wade P.Great and friendly service.
Scott Y.Everything was as expected.
Alexander T.Super nice people that helped me even though they had already closed.
Amy E.Great equipment. Great people.
Michael G.Everything was awesome
BERNADETTE S.Nothing. Staff went all out to help with all my questions. Very pleased with this shop
Michele P.Perfect
CYNTHIA J.I was scheduled to drop off at a location that was known to be closed and it made me feel uncomfortable dropping off the U-haul without any assurance of security.
thomas H.Melissa was very friendly and courteous.
BERRY A.Very helpful. Couldn't have done anything more
Michael S.The people here at this location are awesome!! So friendly and always so helpful!!!
BEVERLY C.It would be nice if some sort of jack was also with the trailer to help lift the trailer tongue off of the ball. I had wave a police officer down to help me lift the tongue off of my truck. Also, blocks are need to keep the trailer from rolling.
kenneth D.Gas gauge didn't work place talked to me like I was stupid won't rent again
james N.Nothing really. I love dealing with Melissa at the u haul place. She makes sure everything is perfect when you get U-Haul.
BEVERLY C.Very helpful. Clean place Caring staff.
nathaniel H.Hire more people like these that rented me what I needed. Great!
nathaniel H.We were pleasantly surprised for a small town
ROBERT O.Not much! They were great!
MARKCUS L.Continue the good service
Garnet T.Keep up the good work!!
Alvin C.They were very helpful and went above and beyond in trying to help our move to be successful.
LYNNE M.