Customer Reviews for A&M Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&M Motors

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Paul T.
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The website when booking online could move a little quicker and the whole process be a little faster

Brian D.
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Not a thing. This place is great!

Earl D.
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Customer did not leave a comment.

sarah S.
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Customer did not leave a comment.

TRACEY K.
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Joann T.
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Customer did not leave a comment.

MICHAEL L.
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Customer did not leave a comment.

JAMES H.
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No additional comments.

Jordan S.
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Everything was great. Received a nice, clean truck and trailer, as well as wonderful, hospitable service from the staff at A&M Motors.

GREGORY L.
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Customer did not leave a comment.

MICHAEL B.
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Was originally sent to pick up in Winchester, KY later was told to go to Paris, Ky. Wish I would have been informed of the change.

William P.
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REPEAT

Alvin M.
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Install jacks on trailers so you don"t have to hook to truck by lifting them

Vincent S.
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Very friendly and helpful. Thanks

Tia L.
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Charged my card twice and I paid at the pickup location

John P.
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Customer did not leave a comment.

Kathryn C.
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dana N.
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Rebecca D.
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First it took over 45 minutes to actually get the uhaul over the phone because online said my reservation had expired and it would not let me re enter my email address. So had to wait at the garage that was closed and call uhaul to redo Everything I had already completed on thier website previously over the phone manually through a uhaul representative. Which took over 45 mins due to internet and or website difficulties. Then had to give two different debit/credit card numbers to verify payment. Was an out of the ordinary beyond unreasonable experience just to pick up my uhaul which I had already scheduled and had a confirmation number for.

Jerome R.
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Customer did not leave a comment.

Roberta W.
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Nice location but parking lot is very small. Folks that work here are very nice and helpful.

Ashley M.
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Customer did not leave a comment.

Ashley C.
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Erika G.
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Debra W.
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Joanna P.
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I had reserved a truck to pick up at 11:00, when I got to the location at 10.39 and called the u haul company for assistance because the online service would not work for me. It took 4 times to call and I got hung up on 3 times. The owner of the building I picked the u haul up at had to call for me and get assistance for me to get a truck. The truck I requested was not even there and I still had to pay over $80 dollars for a truck that I only used for 3 and a half hours. I will never use this service again and will post this on social media and let everyone know how bad the service was. Know one was of help and it is so sad that there is no such thing as personal service.

Stuart J.
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Customer did not leave a comment.

aaron T.
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Russell B.
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Martha Y.
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Gas gauge did not work , put 50$ in & it didn't move , I did not drive that far , local hauling Will be calling , mileage & math matter .

VICTOR A.
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Customer did not leave a comment.

Melanie M.
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Kayla B.
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Randy R.
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When I reserved my u haul, they took out double the money. It took til the day after I took it back to b refunded to me.

Bryyonna C.
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I don't like the deposit being taken . Maybe there's another way without the deposit

Ann R.
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Customer did not leave a comment.

Michael H.
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Kathy W.
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David C.
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Small location but the staff was professional & helpful.

Tara C.
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Customer did not leave a comment.

Jeff L.
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Problem is with uhaul. Not the location of A&M Motors. I booked two different trucks, one a 20 ft and one a 26 ft that Uhaul said was available at my location. Upon pickup neither were there and I had to use a 15 ft and make multiple trips . I was moving from Paris Ky to Georgetown Ky and they wanted me to go to Cynthiana Ky to get a truck. Most pathetic run business I have ever dealt with. Not happy at all and would not recommend Uhaul to anyone.

haley L.
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Danny L.
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patrick A.
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Kim C.
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Experience was AWESOME. Customer service was excellent. Would reccomend to family and friends.

Louis C.
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Customer did not leave a comment.

deanna C.
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Nothing...service was great! Very personable and helpful!

ruth M.
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Customer did not leave a comment.

Chris K.
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I think the trucks should have a folder pocket mounted in the cab between the front seats.

Daryl B.
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When I first made the reservation it said there were no trailers at this location and the closest was several miles away. I made the reservation but was called by U-Haul in a few minutes telling me the local agent had 3 trailers which was much more convenient. Thank goodness they followed up and let me know. This is my third trailer rental with this move and I highly recommend pre-registering online. It saves a ton of time at he rental site.

Clayton M.
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Customer did not leave a comment.

bill T.
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Wayne P.
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Nothing

russell L.
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Charles C.
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james H.
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Linda K.
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barry S.
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Tabitha T.
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Samuel I.
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Margie J.
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Everything was great...

Duncan M.
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Busy but very helpful

Tom P.
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MAKE SURE THE EQUIPMENT RENTED AND/OR RESERVED IS THERE WHEN THE CUSTOMER ARRIVES TO PICK IT UP.

charles L.
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The lady taking my reservation information was very kind! This has something to do with the communications between the online system and the system at the locations. The online system allowed me to pick a drop off location, but when I picked up the truck, we had to go through the process of selecting the drop off location again. Why ask me to do all that research over again? It's rather frustrating.

Terry T.
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Very professional and courteous.

Tabitha T.
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Customer did not leave a comment.

Robert S.
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Very friendly and helpful staff.

Amanda I.
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Customer did not leave a comment.

Linda K.
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Customer did not leave a comment.

Philip M.
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Car dolly that was rented had tie down straps that were severely deteriorated, to the point of being unsafe. I will be calling to make a complaint.

Peggy S.
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Great service! friendly people!

Gary L.
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A good experience

Eugene K.
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Dropped off Saturday after business was closed for the day. Apparently I drove the vehicle 1/3 of a mile over the allotted mileage for the day. I was very surprised when my credit card was charge an additional $.13 for the 1/3 of a mile overage. Yes, technically we owe the $.13 but really. Come on y'all at Uhaul...

Roy M.
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Customer did not leave a comment.

APRIL L.
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Make sure that units are cleaned beforw renter leaves property, before renting again personnel should check vehicles thoroughly

AUSTIN S.
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Customer did not leave a comment.

Billie T.
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Customer did not leave a comment.

MALCOLM E.
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Customer did not leave a comment.

Alfonso K.
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Great

CRISTOBAL C.
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Have wiring adaptor available. To buy or rent.

JAMIE W.
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Have responsible area managers. I was supposed to pick up my truck at 7 a.m. The keys were not in the truck I tried calling the area manager several times he did not answer the phone finally I called 1 800 U-Haul the first call I was put through to the area managers voicemail again the second time they took my whole order out of the system then the area manager finally calls and says he put the keys somewhere other than what I was told I finally got my truck two and a half hours later. Then when I dropped the truck back off I was charged an extra $12 which I feel is ridiculous I should get some money refund it to me for all of the trouble I had to go through just to get the truck in the first place I will never use your services again nor will I recommend your services to anyone.

Timothy C.
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Ensure the customer knows exactly what they are being billed.

Laura C.
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Customer did not leave a comment.

Harry B.
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Everything was excellent. All personnel were extremely nice and I would highly recommend this agent to everyone. I got emails and copies of all my contract and my terms. I consider A & M a top notch U haul agent .

JC L.
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The site wouldn't let me do early resection

Lee R.
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Appreciative of the great experience!

Gary C.
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Customer did not leave a comment.

DANIEL S.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

Ronald S.
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Not a thing, very happy with everything Paris uhaul location took wonderful care of me.

SHARON W.
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Very Pleasant to work with!

Charles C.
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Nothing. They said and did thing exactly as promised. No can ask for more than that.

Ronnie B.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

Angie W.
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Customer did not leave a comment.

BILLY R.
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Just need the next bigger truck, that is all.

Thomas W.
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Customer did not leave a comment.

Erica W.
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This was an excellent experience....very easy. The customer service was great. I would recommend this location to anyone.

Matthew M.
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Would have like the contract to have been clearer. While fair, the $0.40 per mile charge over the randomly selected miles from pick up to drop off location was a surprise.

DENNIS M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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