Nothing...this location is very well run! I will be back
KEVIN T
Customer Reviews for A&S Transport Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tire was very low when we picked up the trailer. The business said that they had nothing to do with any repairs required. When we did call for U-Haul support, it was all through apps and no person to person contact. The repair itself kept us up until after midnight. Could have been managed 100 % better in the future.
Sheri PNothing. Great experience. Thank you again
Brendan SDropped off trailer after hours.
DALE LNever received the U-Haul I reserved. Not happy
jared rIt would have been very nice to have someone.Help me get my car off the transporter. Aside from all the staff going for lunch at the same time, I had to figure out how to take my car off the transporter myself.
Kerri KStaff has to explain in more detail on what to expect when returning vehicle and handing in the keys especially when the client doesn't have a cell phone
Dorin MNo place to park except in waist high weeds
Owen GNothing - I like using these car hauler trailers, well made, reasonable price and do the job.
Kenneth RStaff is friendly and accommodating.
Robert RHard to find if you’re not familiar with city. Was unbelievably more expensive than quoted when I booked. Was quoted $100 + 5. Actual Cost was just under$300.00 for a trip of around 200 km, for a 3 hour trip.
Denis MElectrical Wire were hanging out of the connection, and there was no connection between Truck and Trailer lights. Client connected the wire and reported to store after word. That is big safety issue. seems like they did not inspect the safety checks prior to renting it out.
Tea PI had to clean back. Everywhere on the floor matts were there that I have not ordered. I reserved 15 feet truck and I got 10 feet. Rates are too high.
Dwiparth PGood equipment and good service
Dave dI booked and needed a large cube van, which the location provided. Unfortunately their head office pulled it for another renter and we had to make do with a much smaller truck and trailer which required about twice the time to load, tetrising each box to try and fit it all in, plus we had to borrow an addition pickup
chris pThe Uhaul was dropped off after hours ; therefore unsure of the service. Location was great & easy to locate .
Cheryl SNot applicable
SHAUNE SThe CHECK ENGINE light was on before I left the location. Staff speculated as to why, but this issue needs to be investigated and rectified.
Bradley WThis trailer was not equipped with a hitch jack.I don't know if it was missing or not supplied but having a jack installed on the hitch would make hooking and unhooking a lot easier and safer
wayne lAlways go above and beyond highly recommend who will ask where to rent a u haul
marlon PExcellent receptionist and super friendly.
bonnie LExcellent
Jacob HThe pickup went well. Great person working there. The equipment was trash and the drop off and YOUR organizational practices were horrible. For 350 dollars i would not use U-Haul ever again for this purpose
JUSTIN MMore explanations for where to unload and help unloading.
madisyn bAll good
Kirk LThe experience I had was being a first renter on such little short notice the service was excellent. I definitely lucked out with having a truck available for the time frame I needed. Staff was very friendly and helpful. I will definitely recommend your services to all family and friends. Thank you! Great guy & gal.
Sherily NThe trailer was clean but had a strong manure smell. I had a tight timeframe to move so I didn't want to make any fuss, but we did have have air out the furniture we moved once we got to our location in Saskatoon.
Keiran KFriendly personnel
hebert mThat office should have Debit/interac access. They only have credit card or cash
hebert mAvailability of vehicles needs to be accurate, not to wait for customer service call to confirm your booking.
Jaykumar pThe location was alright but more of a warehouse so not very inviting.
ELAINE nNobody there knew how to hook up a trailer , only 2 ladies working and they had initially suggested I hook it up until I said they needed to. The one lady put it on wrong and it popped off while I was driving and slammed into the back of my vehicle causing damage to it. I called and they didn’t do anything about it , or even offer to refund my money. I’m absolutely disgusted with uhaul.
Adrianna MThere was a rude guy at the office. Instead of explaining the fuel refill system, he tried to blame it on the customer. But other two lady staff was good and gave me good customer service.
Sijo RI did request a dolly with the rental and it wasn't given . So it delayed the moving . We contacted customer services and did not provide any solution so we ended having to purchased one outside the budget. The dolly was still charged at the reservation and couldn't be modified till the next business dayb
David AGreat experience
Richard WSignage again would help
david mSo easy and convenient to rent a U-Haul! For sure will rent again for my next move!
celeste mU-Haul must communicate better with the dealers. I was rented a trailer with a broken leafspring
Timothy JKeep up the great service
Cliff THad to tighten up a leaking brake line and fill master cylinder with brake fluid.
Peter OGreat people at work
ARUN KAdd the driver information and additional contact information to the online process and it would streamline the pick-up process immensely.
Cliff TProvide a trailer jack.
david fShift in a better location
Shubham WJust needed a simple trailer rental was quick easy and painless
RYAN P...
Paul SThe pick up place in Yorkton was great service.
Angie TStay the same
glen wThe gentleman was excellent at loading the dolly on the hitch for me without out even hesitating and pleasant to deal with. Recommend this location to other people looking to rent equipment
Greg PLovely and friendly staff. Really helpful in explaining the contract and helping in other instrument I needed. Great service by experienced staff. For your general site: The location was the only place any truck was available in Southern Saskatchewan. So I paid $325 for a taxi to come from Regina to Yorkton, as there was no car rental company in Yorkton. It would have been great if Uhaul provided car rental, I could rent a small sedan in Regina to drive to Yorkton and drop it in the location to drive out the big truck.
SHAHIN RThey were not accommodating at all Uhaul is only a side business and that was very apparent the girl had said “I don’t care about Uhaul I don’t work for them I work for him” referring to the person there she was very annoyed with the scheduling and the reservation and she made no secret of it
BRENDA CStaff are fantastic easy to transact.
Catherine CTruck wasn’t clean in the cab. But a truck is a truck. The cup holders were disgusting. Floor wasn’t swept. Like I said before, it’s a truck. Could have been wiped down and floor swept.
Delores Hinstall a jack
VINCENT LThe employee was very professional and the equipment was 100%
kaili sOur U-Haul was given away at the last minute, and we had to drive 2 hours away the DAY WE MOVED to get a different truck. It added 5 hours of travel to an already stressful day. And terrible customer service.
Jayda LActually. All good !!
calvin bParking was not laid out very well so did not know where to park.
Ray CThe place was closed so I have nothing to go by
aleeta KStaff was friendly and helpful. Explained everything thoroughly.
Fred SI used U-Haul and hand over key to employee with in couple of hours still next day I got a call that you have not hand over keys. That was completely wrong, so I went to location again and tell her, then she said she forgot that. So that’s not my fault, she should be bit more careful with that. So my suggestion is to train employees. Thanks
Jayendra CKeep up the good work.
Carey FEasy rental process, clean and safe equipment.
Carrie PThe parking lot is muddy. The owner is very skillful and help me to get my truck quickly.
TanPhat HReturning the equipment was a nightmare, app wasn't working and had to be on the phone for over 1 hr in sub zero weather . After returning the equipment, I received another call from uhaul if I returned the vehicle. I was supposed to be getting a call back from regional manager which I'm yet to receive. Highly disappointed.
Esiri K