Customer Reviews for A&S Transport Ltd
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing. Great experience. Thank you again

Rating:

3.0

Dropped off trailer after hours.

Rating:

4.0

Never received the U-Haul I reserved. Not happy

Rating:

4.0

It would have been very nice to have someone.Help me get my car off the transporter. Aside from all the staff going for lunch at the same time, I had to figure out how to take my car off the transporter myself.

Rating:

4.0

Staff has to explain in more detail on what to expect when returning vehicle and handing in the keys especially when the client doesn't have a cell phone

Rating:

2.0

No place to park except in waist high weeds

Rating:

5.0

Nothing - I like using these car hauler trailers, well made, reasonable price and do the job.

Rating:

5.0

Staff is friendly and accommodating.

Rating:

1.0

Hard to find if you’re not familiar with city. Was unbelievably more expensive than quoted when I booked. Was quoted $100 + 5. Actual Cost was just under$300.00 for a trip of around 200 km, for a 3 hour trip.

Rating:

1.0

Electrical Wire were hanging out of the connection, and there was no connection between Truck and Trailer lights. Client connected the wire and reported to store after word. That is big safety issue. seems like they did not inspect the safety checks prior to renting it out.

Rating:

1.0

I had to clean back. Everywhere on the floor matts were there that I have not ordered. I reserved 15 feet truck and I got 10 feet. Rates are too high.

Rating:

3.0

Good equipment and good service

Rating:

5.0

I booked and needed a large cube van, which the location provided. Unfortunately their head office pulled it for another renter and we had to make do with a much smaller truck and trailer which required about twice the time to load, tetrising each box to try and fit it all in, plus we had to borrow an addition pickup

Rating:

4.0

The Uhaul was dropped off after hours ; therefore unsure of the service. Location was great & easy to locate .

Rating:

5.0

Not applicable

Rating:

3.0

The CHECK ENGINE light was on before I left the location. Staff speculated as to why, but this issue needs to be investigated and rectified.

Rating:

5.0

This trailer was not equipped with a hitch jack.I don't know if it was missing or not supplied but having a jack installed on the hitch would make hooking and unhooking a lot easier and safer

Rating:

5.0

Always go above and beyond highly recommend who will ask where to rent a u haul

Rating:

5.0

Excellent receptionist and super friendly.

Rating:

5.0

Excellent

Rating:

1.0

The pickup went well. Great person working there. The equipment was trash and the drop off and YOUR organizational practices were horrible. For 350 dollars i would not use U-Haul ever again for this purpose

Rating:

3.0

More explanations for where to unload and help unloading.

Rating:

5.0

All good

Rating:

5.0

The experience I had was being a first renter on such little short notice the service was excellent. I definitely lucked out with having a truck available for the time frame I needed. Staff was very friendly and helpful. I will definitely recommend your services to all family and friends. Thank you! Great guy & gal.

Rating:

5.0

The trailer was clean but had a strong manure smell. I had a tight timeframe to move so I didn't want to make any fuss, but we did have have air out the furniture we moved once we got to our location in Saskatoon.

Rating:

5.0

Friendly personnel

Rating:

5.0

That office should have Debit/interac access. They only have credit card or cash

Rating:

5.0

Availability of vehicles needs to be accurate, not to wait for customer service call to confirm your booking.

Rating:

3.0

The location was alright but more of a warehouse so not very inviting.

Rating:

1.0

Nobody there knew how to hook up a trailer , only 2 ladies working and they had initially suggested I hook it up until I said they needed to. The one lady put it on wrong and it popped off while I was driving and slammed into the back of my vehicle causing damage to it. I called and they didn’t do anything about it , or even offer to refund my money. I’m absolutely disgusted with uhaul.

Rating:

3.0

There was a rude guy at the office. Instead of explaining the fuel refill system, he tried to blame it on the customer. But other two lady staff was good and gave me good customer service.

Rating:

2.0

I did request a dolly with the rental and it wasn't given . So it delayed the moving . We contacted customer services and did not provide any solution so we ended having to purchased one outside the budget. The dolly was still charged at the reservation and couldn't be modified till the next business dayb

Rating:

5.0

Great experience

Rating:

2.0

Signage again would help

Rating:

5.0

So easy and convenient to rent a U-Haul! For sure will rent again for my next move!

Rating:

3.0

U-Haul must communicate better with the dealers. I was rented a trailer with a broken leafspring

Rating:

5.0

Keep up the great service

Rating:

5.0

Had to tighten up a leaking brake line and fill master cylinder with brake fluid.

Rating:

5.0

Great people at work

Rating:

5.0

Add the driver information and additional contact information to the online process and it would streamline the pick-up process immensely.

Rating:

5.0

Provide a trailer jack.

Rating:

4.0

Shift in a better location

Rating:

5.0

Just needed a simple trailer rental was quick easy and painless

Rating:

4.0

...

Rating:

4.0

The pick up place in Yorkton was great service.

Rating:

5.0

Stay the same

Rating:

5.0

The gentleman was excellent at loading the dolly on the hitch for me without out even hesitating and pleasant to deal with. Recommend this location to other people looking to rent equipment

Rating:

5.0

Lovely and friendly staff. Really helpful in explaining the contract and helping in other instrument I needed. Great service by experienced staff. For your general site: The location was the only place any truck was available in Southern Saskatchewan. So I paid $325 for a taxi to come from Regina to Yorkton, as there was no car rental company in Yorkton. It would have been great if Uhaul provided car rental, I could rent a small sedan in Regina to drive to Yorkton and drop it in the location to drive out the big truck.

Rating:

2.0

They were not accommodating at all Uhaul is only a side business and that was very apparent the girl had said “I don’t care about Uhaul I don’t work for them I work for him” referring to the person there she was very annoyed with the scheduling and the reservation and she made no secret of it

Rating:

5.0

Staff are fantastic easy to transact.

Rating:

3.0

Truck wasn’t clean in the cab. But a truck is a truck. The cup holders were disgusting. Floor wasn’t swept. Like I said before, it’s a truck. Could have been wiped down and floor swept.

Rating:

5.0

install a jack

Rating:

5.0

The employee was very professional and the equipment was 100%

Rating:

1.0

Our U-Haul was given away at the last minute, and we had to drive 2 hours away the DAY WE MOVED to get a different truck. It added 5 hours of travel to an already stressful day. And terrible customer service.

Rating:

5.0

Actually. All good !!

Rating:

3.0

Parking was not laid out very well so did not know where to park.

Rating:

2.0

The place was closed so I have nothing to go by

Rating:

5.0

Staff was friendly and helpful. Explained everything thoroughly.

Rating:

4.0

I used U-Haul and hand over key to employee with in couple of hours still next day I got a call that you have not hand over keys. That was completely wrong, so I went to location again and tell her, then she said she forgot that. So that’s not my fault, she should be bit more careful with that. So my suggestion is to train employees. Thanks

Rating:

4.0

Keep up the good work.

Rating:

4.0

Easy rental process, clean and safe equipment.

Rating:

4.0

The parking lot is muddy. The owner is very skillful and help me to get my truck quickly.

Rating:

5.0

Returning the equipment was a nightmare, app wasn't working and had to be on the phone for over 1 hr in sub zero weather . After returning the equipment, I received another call from uhaul if I returned the vehicle. I was supposed to be getting a call back from regional manager which I'm yet to receive. Highly disappointed.

Rating:

3.0

Five things. 1. Pick-up in Yorkton, SK, they closed for lunch and due to bad timing due to traveling over 300 km to get there on our part, we arrived just as they were closing at noon for picking up the unit. The secretary graciously stayed the extra 10 minutes to get our paperwork authorized, asked if we had 4-pin connector on our truck, I confirmed, then we went out to find the trailer and she left and locked the door behind her; everybody else had already gone for lunch. 6-stars for her leniency on us for our delay. 2. The 6x12 covered trailer we rented is a double-axle unit, can't be pivoted on a single axle to lift onto the hitch. Luckily my husband is strong like mule but nearly got his 6th hernia lifting the hitch off the ice frozen, downward-slant ground to get raise it barely just enough to rest elevated above the ball on our DROP hitch on the truck (no lift tools handy). The only way I could keep it in place while connecting was to steal a rotten 2x4 lying nearby to use as a lever under the tongue to brace it in the air while Husband backed up. We were not informed we would need some kind of mechanical assist and there was not one in the parking lot. 0 stars for the unsafe unassisted attaching. 3. The connector pin on the trailer is intentionally short and wired/secured immediate to the side of the tongue frame and DOES NOT extend or pull out. It was at least 2 feet SHORT to the truck; hence, ILLEGAL to drive. The extension was likely retained by the previous renter and not returned with the unit. We were mad because we have a 4-foot 4-pin extension at home and could have brought it had we known. By now, we were inventing new swear words, resigning ourselves to unhooking the trailer and go to nearby C.Tire to buy one when an employee drove onto the lot. Flagged him down and he helped us acquire one off another trailer on their back lot. We attached it, all lights worked, we electrical taped the connection together to ensure it was secure, and drove off. 0 stars for no wire extension. 5 stars for extremely helpful employee. 4. The front of the trailer was full of dirty ice from the previous user's highway travels and we picked it up with the front filthy. Not a functional thing, and the weather was freezing at -21C so even if they had washed the outside, it would have been coated in ice anyway. The inside was totally clean and the unit itself body-wise and mechanically was in top condition and maintained other than the electrical issue. 5. Dropping the trailer off in Saskatoon on Millar Avenue at 6:30 p.m. on a Saturday was easy. Staff on hand after hours for returns. Definitely recommend this location. I wish this review allowed for pictures. I took some.

Rating:

5.0

Excellent customer service.