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Becky K
Customer Reviews for Aarons Sales & Lease
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at all. Everything went pretty smoothly. Thanks again!
JOSEPH PProcess was easy. Except to locate a place that had a car transporter. Hard to find.
DANNY WCheaper gas mileage and to far of a drive
JOE BThe dollys weren’t in the vehicle and I was still charged. I wasn’t called to make it right or anything offered to fix it. No one was there when i picked it up so I was just out of luck.
Kristin CProcess was easy and fast!
Jimmy MNothing
JAMES HAgain was cheated out of $21 for gas. Took picture when left 31 miles to empty. Retuned with 36 miles to empty. Not very good business.
MARK SI rated the condition of the equipment YES, Having said that, the hitch was very difficult to connect and disconnect due to a rust situation.
JIM BManager guy was really nice and helpful
MICHAEL VThe lady at the customer service desk was polite and very knowledgeable. The best customer service I have ever received.
BRIAN GTruck was very clean and ran great!
Kevin TWe rented before hurricane helene came thru. The inside of the truck was very dirty. I swept 4 dustpans of dirt out of it. Secondly, we tried to speak with someone for three days. No one at the location, nor were phones being answered. We drove around the area looking for gas for the truck, running out a half of a tank of gas trying to find gas. Could not get gas and still be able to return the truck by the deadline. So, we were charged excessively for gas. Not a good experience.
MELISA HFix your app
Joshua LFix your app. Horrible experience.
Joshua LI think yall did good
Matthew SI was not told that there was a $48 required insurance charge and was not told of multiple fees that took a $259 rental up to over $350! Online I chose no insurance and feel cheated as my auto insurance covers rentals. Disappointing.
Chuck DCassidy and Caylee were extremely helpful and professional. They made the process super easy!
Hunter Tit works perfectly for what it was used for
Abel SThe people at Aarons were very good to work with very polite very courteous. I will do business with them in the future.
howard wNice people who are very helpful.
Mark NEverything was great.
Roger cWas surprised to have less than 1/4 tank of fuel to start my moving day…what happened to ensuring a full tank to start a rental? So then I have to try to guess how to finish with the same amount which is difficult to do and inevitably more is left in the tank to ensure you don’t get dinged for returning it with less…but I’m then paying for fuel for the next person… just require full tanks upon return so the first thing a renter must do is t find a gas station.
Matthew BStaff were awesome and very respectful.
Christine CMove the U-Haul location to a different business. If I had wanted to check it out myself I would have done online check out. Female at counter. Ask my husband to do it because it was raining and she didn’t have a coat.
LUCIARENE SMy customer service lady went up and beyond for me and it was and awesome experience
Nathaniel GFriendly staff. Plenty of equipment for whatever your needs are.
DANIEL HI returned it on line
james bTell them at time if pick up where they are to drop off the rental and stick to it. That way thru won't be charged an extra 388 dollars like I was.
Jeffrey TThe girl that waited on me was very good at her job & made it very easy to rent a truck,she couldn't have been any nicer or friendlier.5 star experience.
Roger cSales staff are wonderful. We are a nonprofit and rent often a discount would be nice.
LUCIARENE SAarons rentals was very nice and helpful!
kathleen tThe employees were great, but the truck with 154,000 miles was in need of repairs., particularly the steering. Very loose.
Jay MI only rented an appliance Dolly/cart and it was pretty well worn, but it did what I needed it to do so all was well. The center itself was well maintained.
June KDid not have the size I reserved, even after phone call from uhaul figuring it out. Gave us 26 footer needed 15, but had to take it no other choice. Where is the $50 credit?
RENE SDriver's seat had large cut with insulation exposed. The light switch handle was broken. The dash would not light up at night and could not use it for full 2nd day the truck was rented.
Raymond FThe uhaul steering has way to much play in it. You are beat when you finished driving from fighting the wheel all day. I would think uhaul would maintain their equipment better.
Rene SGreat customer service. They enjoy their jobs!
Kenneth MCheck dashboard lights. They don't work and we returned the truck at night. Very dangerous.
Kenneth MThe same
frederick sIt was simply a parking lot. Unmanned and not able to help with hitch and trailer problems. Very disappointed in Uhaul after this last move. From the confusing schedule for pick up and drop off. Nothing was convenient and the whole experience was frustrating.
Steve EFit help from a very nice young lady and she was pleasant which helped considering all the trouble I went through I believe her name.is called and she deserves recognition for her outstanding customer service and pleasant smile which is inviting to the consumer that you feel your be taken.care of so this location I would recommend for certain reason but not so much the company thanks called keep up the good job you did cause you really help me.
Tyler HVerify tire pressures, thankfully I did and can fill high psi tires. Otherwise these guys were great and very fast getting me checked in.
Patrick CNothing
James BNothing, nice and professional at this location
james bFriendly. Fast check in.
Gary MFriendly person who checked me. He knew the process well Clean and convenient location
James CDo not recommend chad and David moving help. David is very old. I had to hire two other people to help towards the end and they still charged me another hour extra. They were smoking cigarettes inside the moving truck with my furniture and smoking weed on the job. I would never recommend them
Virginia BNever made it to the drop off. Had to have the trailer towed en route due to lost wheel and hub during transport.
Kyle H