Do not recommend chad and David moving help. David is very old. I had to hire two other people to help towards the end and they still charged me another hour extra. They were smoking cigarettes inside the moving truck with my furniture and smoking weed on the job. I would never recommend them
Virginia B.
Customer Reviews for Aarons Sales & Lease
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never made it to the drop off. Had to have the trailer towed en route due to lost wheel and hub during transport.
Kyle H.U haul will always sell it self by its brand online etc the most important was the customer service very professional as a consumer the first experience is always your most memorable well represented touché
Terrence A.They were closed when I returned the truck. I checked in through the online service.
Ross C.I had a one day rental, returned the truck that night by 11:30pm, went out of state for the holiday and when I returned on Sunday I had received an email stating that I was charged for 5 days plus was charge for Safe Move even though I declined all extra services and coverages. I have filed my concerns on the U-Haul website and am waiting to hear from Aaron's Sales and Lease -U-Haul in Bluefield VA for them to resolve this matter and correct my bill.
Anthony H.Nothing as far as I'm concerned. Things were good.
Boyd C.Great experience and customer care. The lady at this location was super friendly and helpful.
Lutfi M.Truck felt very very rough to drive. The people were excellent. Courteous and informative
Larry N.Very easy
Randy H.Very satisfied
BIll J.Please never change. You guys were awesome thank you
joanne L.I'm recommending people not use uhaul due to my experience.
Rodney S.24/7 pickup would have been nice
Stephen M.No human contact in the store they only doing furniture must use the app.
Michelle H.We had no problems with pick up. We dropped it off both times after hours. I like the simple steps to check in!!!! The photos are a great idea.
Rebecca N.I ordered a dolly and it was accepted and when I picked up the truck they explained they dont carry dollys there so why was my request accepted online for a dolly? I do not blame Aarons store for this. Of note on a previous occassion I rented a uhaul truck from mefcor in North tazewell I had ordered a dolly and was charged and again there was no dolly available. The system needs to be updated so that you are not capable of ordering things that are not available. Its hard to move without a dolly. Thank you
Ashley M.Make sure the employees are checking the equipment at check in! Our equipment was damaged and could not be used and we had to sit on the side of the road for 3/4 hours and wait on roadside to assist us
Tiffany J.Fast easy and polite service. Will definitely use again.
PAULWILSON G.Super friendly
GREGORY FRANKLIN S.They are doing a great job at the location we rent from. The lady who takes care of us, her name is Kaylee, is an absolute sweetheart and a pleasure to do business with
JOSEPHLONNIE M.Ruined moving day because location was suppose to be a mobile pick up location but was not
tyler S.The uhaul servers are too slow
Austin B.Great customer service
CHRISTOPHERWADE L.The check in process was not user friendly. We had to call a representative to walk us through the steps.. the site was glitchy. It wouldn't accept the pictures we took. Also, please fix the times you can pick up.. we needed the uhaul for over 8 hours but it said we would have to pick it up at midnight!!! .
DEVON B.They understood the change in drop locations snd the issues involved. Helped to locate the trailer on their lot and detachment. Handled all the paperwork smoothly and quickly.
Michael N.this was Not our uhaul rental
AUSTIN C.All Good here!
DOUGLAS H.Very friendly and efficient.
Betty H.Great customer service
David W.I was told that I would be charge 19.99 for a uhaul but they end up charging me $39.99 that's false information I was giving over the phone
KISHION G.After hours drop off, but my wife was there early that day and say she was happy with the customer service
Olvin H.friendly, efficient, terrific ...
Daniel A.None at this time.
JENNIFERSUZANNE D.I tried to use the Uhaul 24/7 share, let's say it wouldn't work for me even after I made sure my phone settings were correct, could use a little work.
David T.The outside of truck was clean and new. Inside the truck needed to be swept out. The help at Aaron's was excellent. I loved doing business there and hope to rent another one from there!
STANLEY R.I was told that the card on file wouldn't be charged until the trucks were returned to get a correct billing amount, however, they were charged on the day they were picked up with an estimated charge and now I am having to deal with applying credits because the card used was a commercial account card, not personal. I understand this location is new so once they get their billing lined out better, hopefully that will help.
ANTHONY S T.I was told that the card on file wouldn't be charged until the trucks were returned to get a correct billing amount, however, they were charged on the day they were picked up with an estimated charge and now I am having to deal with applying credits because the card used was a commercial account card, not personal.
darlene C.Its great to have U Haul rental facility in our small town. Our business uses them time to time each year and will use this location in the future. Also, the lady at the rental center that took care of me was a delight to deal with. Her name is Kaylee but not sure of last name but she was great and very helpful and very personable
Lonnie M.Nothing.
Adnel Neftali R.