Customer Reviews for ABA Rentals
(U-Haul Neighborhood Dealer)

659 reviews

1221 W Airline Hwy   La Place, LA 70068

(985) 651-7779

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(985) 651-7779

1221 W Airline Hwy
La Place, LA 70068

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

KIERA T. 
Rating:
5.0

Customer did not leave a comment.

Renata C. 
Rating:
2.0

The Breaks was bad and the rear-end sounds like it was about to lock up but UHaul is a great company this was my 1st time with a bad experience

Eddie B. 
Rating:
5.0

Customer did not leave a comment.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Kendrick J. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
1.0

Customer did not leave a comment.

LAIRY N. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

Derrick B. 
Rating:
1.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Takennya M. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
2.0

Customer did not leave a comment.

Michele D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Ana at ABA rentals was amazing friendly helpful

michael R. 
Rating:
5.0

Customer did not leave a comment.

Denisa C. 
Rating:
4.0

Customer did not leave a comment.

J Wade C. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

Always a great experience at this location!

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
4.0

Customer did not leave a comment.

WAYNE R. 
Rating:
3.0

Customer did not leave a comment.

Alfreda D. 
Rating:
3.0

The online pickup process is horrible

Joy T. 
Rating:
3.0

Just looks untidy its fine for a drop off but would not consider renting from that location I would like to comment on the app, while extremely efficient the location finder portion should have a bypass, not all phones or carriers pickup the location even after turn it on or off.

FRANCESCA CUNNIN T. 
Rating:
3.0

I can't really say anything about this location since it was closed when I dropped the equipment off.

Janine A. 
Rating:
2.0

The back of the truck was disgustingly sticky over nearly the entire truck trailer. I was passed when I discovered we red this

Sean L. 
Rating:
5.0

Customer did not leave a comment.

Tahjenik P. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
1.0

Customer did not leave a comment.

JACOB T. 
Rating:
4.0

Customer did not leave a comment.

Marquita L. 
Rating:
4.0

Everything was good!

ANDREA L. 
Rating:
3.0

Auto check in, is not user friendly. Had major problems with checkout and again when trying to lcheck in did not work.

CONRAD J. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
1.0

Placed my card on hold for no reason.

justice R. 
Rating:
1.0

My issue was not with the vendor. My issue is the online process. I did not receive my furniture dolly, and the movers were booked for the day. However, I paid for movers.

Danyell C. 
Rating:
5.0

Customer did not leave a comment.

Trevor R. 
Rating:
1.0

after 14 calls and a wasted 45 minutes, just put key in orange box gate locked and no answer. owner live on property, dog barking and still no answer.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

MARCEL E. 
Rating:
5.0

Even with contactless, Covid-19 rules in place, the rental was an easy, seamless process. Highly recommended location.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
1.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

gregory B. 
Rating:
5.0

Well the first location did not have my truck available even though I reserved it. Had to drive 17 miles to this location to get it. Was about an hour I was put behind schedule.

Marvin K. 
Rating:
4.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

Lekeasha L. 
Rating:
1.0

Better customer service and help with rentals there was no help at all

james B. 
Rating:
5.0

Customer did not leave a comment.

courtney T. 
Rating:
5.0

Customer did not leave a comment.

EDWIN W. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
3.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Leroy B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
3.0

Develop an after hours dropoff location within the facility.

Addison R. 
Rating:
5.0

Customer did not leave a comment.

LEKEASHA L. 
Rating:
1.0

Refund my money you over charged me! I reserved a 10' truck. You called me and said you made a mistake there were no more trucks in that size you offered me a 15' for the same price you said then over charged me that is not right and I will be perusing this you are a scam ripping people off will never use you again and will promote against anyone ever using your company or services ever

Cory L. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

SHERRY J. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
1.0

This was the first and the LAST time I will ever use uhaul! This lady Anna was the rudest ever and NO help at all! She rented out the truck I had reserved to someone else the day before my pick up! Even the lady I spoke with by phone at uhaul was no help either. I spent a lot of money and it wasn't worth even half of that for the hell I went through with this experience! This was the most stressful part of moving!

Tina A. 
Rating:
4.0

Place was closed - I just dropped trailer and made a phone call

JEROME V. 
Rating:
3.0

Customer did not leave a comment.

Chanikia E. 
Rating:
1.0

Space limited for actual equipment in it

RAMON L. 
Rating:
3.0

Customer did not leave a comment.

Terrence S. 
Rating:
3.0

Customer did not leave a comment.

Dwayne E. 
Rating:
2.0

Better customer service skills and how to talk to people.

ariana N. 
Rating:
2.0

This place is very disorganized and dirty. Frequently when we use this location there is no one there for truck drop offs. I wish that U haul corporate office would make them clean it up. It's embarrassing for U Haul to have a location like this.

LESLIE S. 
Rating:
5.0

Customer did not leave a comment.

Clay L. 
Rating:
1.0

the phone check in was horrible. it took us almost an hour to get the truck. it would have been much easier to have an employee to check us in. the employee a was standing in driveway we told her our problem and she politely climbed into her truck and left very unprofessional. the location got a POOR rating because of our problem and this person!!!!

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Heads up on registering before you pick it up

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Madeline R. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
1.0

I called multiple times due to having problems picking truck up. When the company didn't answer I had to call the 800 number for uhaul for assistance. Then the link wasn't working to drop the truck off and I called multiple times again and still no answer. Had to call uhaul directly AGAIN and wait on hold for 45 minutes to drop the truck off. I don't understand how people can run a business when they don't answer the phone for customers in need DURING BUSINESS HOURS. VERY UNPROFESSIONAL. WILL NOT DO BUSINESS AGAIN. WILL NOT RECOMMEND

Halie E. 
Rating:
2.0

Charged a cleaning fee when the truck was clean. It took 1/2 hour on the phone to turn truck in

John T. 
Rating:
4.0

this location was understanding of the pickup situation and worked with us.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
3.0

Customer did not leave a comment.

Charles F. 
Rating:
1.0

The owner is rude. She claimed her phone doesn't work, but I don't believe her. She just doesn't make herself available to her customers. While waiting outside the gate for assistance, I decided to call customer service. The customer rep was very friendly and realized an error from my online purchase. She made the changes, and then all of sudden the owner calls my number. Wow, but when I called several times before you didn't answer your phone. Another insult once she finally came out of hiding was She assumed I changed my order because I needed a bigger truck. I kept telling her the only reason why I called customer service is because she didn't answer her phone. The sad thing is she tried to reverse what the customer service rep did to give me the truck size I originally asked for, but the the padlock on the back of the truck didn't work. What should have been a 5 to 10 minute exchange turned into 30 minutes of waiting. I wouldn't go back to that location because the owner's customer service is horrible.

Mieonkca B. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
1.0

Was overcharged. The employee that was on site was very unprofessional and rude. Told us how to drop off truck and left out some steps.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Heather S. 
Rating:
1.0

No good customer service

Davonte D. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

Kinda high on price for Milage but other then that was great

lea J. 
Rating:
5.0

Customer did not leave a comment.

Darold B. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
3.0

Customer did not leave a comment.

Adrian W. 
Rating:
5.0

Customer did not leave a comment.

Hitesh D. 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Customer did not leave a comment.

Travia B. 
Rating:
1.0

There's nothing telling you where to go to drop the van off. Not a lot of room to maneuver. The lady came out and starting lecturing me on mopping and scrubbing the van. I told her we swept it out like it says for us to do. She told me no you have to mop it and scrub it. She told me she would have to charge me a $75 cleaning fee because it hadn't been mopped and scrubbed. I told her it wasn't that clean when I got it. She told me that's my fault I should have not accepted it. She then brought a mop and rags for me to clean it again. I have rented a lot of U-Haul's in my life. I have never been told to mop and scrub it down.

Lance T. 
Rating:
1.0

Service was less than pleasant. When I walked in I stood in line for a few minutes before I was acknowledged. I noticed several signs in the trailer of a location office that all displayed notes about being on cell phones or handling calls. If you are handling a business call you best stand outside— you won't be helped. I encountered an issue and the owner became short with me. Further they lacked moving fillets for furniture. Finally when I came to return the truck I was told by her husband I could wait 90 minutes for her to return from lunch. When I said that's A problem and unacceptable he told me I could leave the truck and he could make it My problem. I won't be back and neither should you.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Nathan V. 
Rating:
4.0

Customer did not leave a comment.

Lynol G. 
Rating:
1.0

There is no parking area to stop in while you get the truck. Its on the side of a busy highway with mud and a deep ditch on one side and rushing cars on the other. The business was also closed, so there was no one there to help us when items were missing, we had to wait for the owner to arrive. Also very limited options on trucks

Katie H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

Back
To Top