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STEPHEN B
Customer Reviews for Abawa & Sons
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had was locating the key drop area. I didn’t even realize it was at the entrance when I pulled in.
CLINT LI had a great experience at this location! Richard helped me hook up the trailer and was polite and professional! I would definitely recommend this location to anyone!
DAVID NI was over charged i didn't used the truck for more than few hours and I went very close and still I was charged way too much more than advertised
ERICKA HVery professional and helpful people.
STEPHEN BRichard was friendly helpful and provided great service
CHRISTOPHER HAbawa and sons is always my first choice. Absolute gents to deal with and have me sorted and safely hooked up in no time. Super smooth and efficient!
VINCENT GI've been doing business with Ihaul over 20 yrs at this location, and I have been pleased with the service each time. The owner is very nice and funny.
SEGAYLE WGood
SIMARJEET CTire was rotted and flat before leaving the driveway delaying us 4 hours. You would think the trucks would be inspected/repaired before leasing out. Extremely frustrating
BROOKE MVery professional location. Use them often
BOBBY WApp to drop off after hours was very slow, but it worked.
WILLIAM DOur representative was very professional & answered all questions we had.
Charlonda TFine service!
JON FVery easy to rent. Staff on site very friendly
Brent SYou guys did everything I expected. Thank you and have a Happy Thanksgiving.
LORENA WFast friendly services. Unit was well maintained and ready upon arrival. Easy drop off even after hours.
LANCE WThe gentleman running this place was very nice. The truck we got had issues. The A/C would cut in and out, the front end felt loose and wobbly, and the truck was not wanting to shift gears. So the 120 mile travel was very uncomfortable and not very safe feeling. So for $300 I think U-Haul should definitely keep up there vehicles maintenance much better!
RUSSELL KN/A
HELENA KReturn location was equally friendly and quick to finish it all up. I had to get pack to my storage unit and the truck return did not hold me up. Thankful for that.
Jane TI have no suggestions customer service was wonderful. Truck was nice and clean.
NATHAN DVery helpful and will be my first choice next time.
GREGG GGreat people!
NINA JEasy process with friendly service.
Charla HVery helpful and friendly
AMY FExcellent service by the owner. Highly recommend this location.
BARRY PRichard was courteous and business-like. I will rent from this location again.
DAVID WVery friendly and knowledgeable people. Very easy check out.
Anthony LThe individual who helped me with the trailer was kind and helpful. She met me outside as I pulled up to return the trailer. I was impressed and this was a very easy process.
JEFFREY BGreat experience at this location. Would definitely use them again!
Eric AThe location was fine and had a very smooth checkout. I did have several issues as I used the mobile pickup with the u-haul app. First and foremost it was not very intuitive to use. I did see a video on how to use it but the video should of started at the beginning of the process, not in the middle of it! Trying to figure it out while I was still at home and subsequently having to contact help for this made me late to pick it up and then I had to call for more help to get my reservation revised when I got to the location. The one thing that I hated about renting this truck is that they put in a dolly that I didn't request.It was there "if" needed and secured with a tie that if broken means you pay for it. Well I needed the space in which the dolly was placed so I had to move it. Boom, an expense I shouldn't have had! That left me very sour with u-haul. Side note, while the truck was clean the AC was not working very well, so it was a hot ride especially after loading it for 2 hours in the heat.
Robert CThe young lady who helped me was very polite and efficient. Abawa and sons is a family business. Great service.
TANYA TContinue to do what you are doing.
ELBERT HThe young lady who helped me check in and connect the trailer to my truck was very polite, knowledgeable and professional. Great customer service at this location. However, U-Haul rearranged my pickup location which is normal but the original pickup time was before the new location opened. I had to wait for the location to open and lost time for moving. That said, Abawa and Sons staff checked me in early before their actual operating business hours so I could get going.
Taylor DThe only issue was the parking lot, it is mostly gravel and dirt. So it rained the day I picked up the truck and unfortunately, I acquired about an inch of mud on my shoes. The staff was attentive and professional. I would return again without hesitation.
Michael PExtremely nice!!
Laura WVery nice welcome
Robert CGreat communication and the owner even held an umbrella over my wife's head from the time we exited the U Haul vehicle until she was seated in our car to leave. Great experience.
Chad SNeed to clean windshield an replace wipers.
Kim Jeverything went like clockwork so i have no negative feedback whatsoever
Charles NNothing
Kevin DAwesome experience
joshua mThe experience was very good, it met all our expectations.
Jan MVery professional clean truck great service. Great attitude and a big smile.
Michael JRichard was amazing! He did everything to get me hitched and on my way!
Brian KMr. Ware was very friendly
Adam SThe owner worked with me. He gave me options. He was so professional and a pleasure to do business with. I highly recommend him. Thank you
AMANDA A