I believe the young man working today was Charlie and he does a good job for being there alone. I was behind two other customers and it would have been nice to get out a little faster but only Charlie was there. The 5x8 trailer was practically brand new. After having rented about 100 trailers over the years this was one of the best I've had. Charlie was there when I returned about 3 hours later and unhooked the trailer in record time. This location has limited hours during the week and not open on the weekend. That makes this location tough at times to work with because some days they are only open 5 hours and don't come in till noon.Barney S.
Customer Reviews for ABBA Storage
(U-Haul Neighborhood Dealer)
Opelika, AL 36801
Services at this Location:
- Monday12 pm–5 pm
- Tuesday8 am–12 pm
- Wednesday12 pm–5 pm
- Thursday8 am–12 pm
- Friday12 pm–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needed a truck since mine was in the body shop. Was able to rent and extend my rental without issue. Saved a lot of hassle.Lance L.
Nothing I know the truck wasn't 100 dollarsmarcus M.
Customer did not leave a comment.Jimmy M.
Customer did not leave a comment.William V.
Customer did not leave a comment.Demetrius G.
Customer did not leave a comment.Brenda M.
The guy working was great. Knows his stuff and was easy to work with. The customer before me however, was an idiot and blocked me in for about 15 minutes. Not the fault of the employee, U-Haul, or this business.RUSS L.
Great service my experience was very positive!Charles H.
Customer did not leave a comment.garry L.
Lower the pricechris J.
Customer did not leave a comment.Anna B.
Customer did not leave a comment.LINNIE G.
Customer did not leave a comment.JOHN W.
Quick and friendly serviceKevin E.
The headlights on truck were very dim, even on bright.debbie P.
Customer did not leave a comment.Michael B.
I use this location anytime that I need a trailer. Always a smooth process and friendly staff.DAVID F.
Great family owned business. Very helpful.George H.
Customer did not leave a comment.Aron H.
Customer did not leave a comment.Chris C.
The trailer we rented worked perfectly and the staff at Abba, were professional and helpful!Joeseph L.
The parking lot is big and easy to navigate. The man walked out while I was still in the car and unhitched the trailer He was polite and very helpful.Julia G.
Bad customer service! Never will go back to that locationAshanta W.
Customer did not leave a comment.Jo S.
It's difficult to say find anything negative about this location or its employees. They're very good at what they do & they treat their customers respectfully.Jeff H.
Customer did not leave a comment.OLIVIA B.
Customer did not leave a comment.Chance A.
Customer did not leave a comment.Vincent F.
Better hours of operationJerome S.
Great job. Very friendlyWilliam B.
Customer did not leave a comment.Karl M.
Customer did not leave a comment.Peter C.
Very helpful ... very polite ... however, they, also, only had one employee available. My wait time here was only 10 minutes.Jeff H.
The drop fee for Sunday of $29 is strange.TERRY B.
Great customer service. Change nothing.Steve S.
Customer did not leave a comment.William B.
The pick up could not have been better. I have used this location about 6 times this year.DAVID F.
Customer did not leave a comment.FRANK H.
Customer did not leave a comment.Craig E.
I had to change to this location last minute. The parking lot was very cramped due to the number of college students moving in so it was difficult to find an appropriate place to park my truck. Overall I had an okay experience dropping off my truck.Devin G.
Customer did not leave a comment.James T.
Customer did not leave a comment.Angela K.
Customer did not leave a comment.Stuart N.
Great U-Haul experience!!Chris G.
Very Helpful. Helped me connect trailer and explained I didn't need extra insuranceLeanne E.
Customer did not leave a comment.John J.
Change Google geographic location to driveway instead of the building as we almost passed itNada A.
Customer did not leave a comment.Carderius W.
Customer did not leave a comment.David Lee R.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Marc W.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Sandi Y.
Customer did not leave a comment.Wells J.
The truck driver's seat area was sticky and dusty. Also, there were a few small trash items in the truck.Nutoshia C.
Customer did not leave a comment.Renee J.
Overall, renting from Uhaul is always very disorganized. Online reservations are almost always messed up. Equipment may not even be available or the order gets transferred to another location. The charges are typically different than stated as well. It is generally unreliable.Leigh N.
The online return process was great. Efficient and simple which provided a great experience, thanks.Paul M.
Customer service shit-show. My reservation was moved to a different location, I was notified the night before. That location required a self-serve check-in/check-out. The self-serve did not work. I called for help, my wait time on hold was estimated to be an hour. I drove to the U-HAUL corporate store where I had requested the reservation, hoping they could help. They rudely told me that it wasn't their problem and there wasn't anything they could or cared to do about it. It was U-Haul's issue, not theirs. They were kind enough to give me a couple of phone numbers to try. I got someone on what sounded like a personal phone who eventually was willing/able to help me. Also, it's aggravating as hell to look up the phone number for our local store, only to be sent straight to a call center in another part of the country that can't even pronounce the town I live in, much less help me with anything locally. I know how to dial a 1-800 number. When I call a local number, I expect a local person to answer.Joel M.
The gentleman that took care of me was very helpful.Daniel C.
Customer did not leave a comment.Kyeongho C.
The self pick up was very convenient and the guiding through it was easy to follow. I wish there was a way I could have done more before getting to the u-haul location instead of having to put in all my information and license pictures when I was there. Also, more variety in vehicles, i would have preferred to get a smaller truck, but none were available.Katherine K.
Everything was perfect! No improvement needed!Ebony S.
I was greeted outside and completed the drop off process expeditiously and courteously.Rafael G.
Limited interaction with this location. after hours return on uhaul app didn't work which caused us to have to work seeing with the location. Inconvenience for them and us. Again this seems to be a uhaul issue not a local issue.James S.
Customer did not leave a comment.Robert C.
I have already recommend this location. I hope you don't let that young man leave and go somewhere else. He was great to work with.Robert H.
Customer did not leave a comment.Brandon T.
Customer did not leave a comment.Steve S.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.Kayla T.
Customer did not leave a comment.Adam N.
Customer did not leave a comment.Brenda R.
Super friendly and wonderfully helpful!!Emma L.
The Uhaul was clean, but it did reek of cigarettes so maybe an air freshener or spray down between customers?Victoria H.
Customer did not leave a comment.Regina H.
Vehicle barely made it to Colorado. Shook and bounced all over. Picked up half full. Trash and spills all in cab. Had paid for and reserved blankets and did not have.Kelly J.
Customer did not leave a comment.JONATHAN U.
Customer did not leave a comment.Tom E.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.LeAna S.
Customer did not leave a comment.Brian R.
right rear tire on auto transporter leaking air had to stop 2 times to add airJohn B.
I'm not seeing a place where I can share my experience so before clicking submit, I'll share it here. Over the years, dealing with u-haul has always been like pulling teeth. After making my reservation I wanted to take all the steps I could to make sure everything would go smoothly. I went by the pickup location a day early to see if everything was in order. I spoke with Clint at the pickup location and shared with him something that I read when "trying" to make my reservation online. I read something about my trunk may need to be inspected before I could rent. I ended up calling to make my reservation and asked the young lady that same thing. She was great and told me everything is good to go. I just wanted the pickup location that I was renting from to echo that same statement, but Clint was not able to do that. Clint did not make me feel comfortable in renting from u-haul. Suggested I go to another location and ask them if my truck needed to be inspected. Can't we just call them, I asked, but I was told no. By this time, I'm getting aggravated. I ended up going to the other location Clint suggested and they told me pretty much what the nice lady on the phone told me when I called in to make my reservation. I can say that Clint did a pretty good job at handling an agitated customer, so 5 stars on that but ... 2 stars on providing the info I needed when making my rental decisions. I arrived at the pickup location early on the rental day (Sat 9 April 2022) and was loaded, out the door and on the road by 09:21. This young lady was fantastic. A pleasure to do business with. I failed to get her name and I do apologize. Now, let's talk about returning the trailer. I never got a text with any info on returning the trailer but I do remember the nice lady at the pickup location saying something about your Frederick Rd location here in Auburn. So, I go to that location, they're closed. I called the phone number for that location, I get an answering machine and not the national call center. I call another location, told the person of my issue, they transferred me to Share a Ride ??? I think that was it was call. I go thru my story again and was transferred to scheduling. I go thru my story again and finally I was helped by another very nice person. Just seemed like a lot to go thru to return the trailer. The trailer was fantastic and pulled like a dream. I'd like to have one. Thanks!james P.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Tricia H.
Customer did not leave a comment.David M.
He helped me out while in a jam right before they closed would definitely recommend them.Brandon M.
The girl who hooked up the trailer blew the fuses in my car and just said eh we don't care if you don't. Had to go to two other uhaul centers before someone fixed it. (Took them less than a minute!)ANDREA P.
Be prepared for longer than you expect check in if you're trying to do it online. The "easy to do it yourself" plan is more complicated than they say. If you're doing anything when they are open, don't expect any friendly service from young woman who works in the office. Customers seem to interrupt her boredom with the job.John Gregory A.
Because of the lack of personal staff I was charged a fee extra do to the fact there was no one there not a good experience what do everMELODY R.
Customer did not leave a comment.BRUCE B.
The U Haul rep was fantastic, the right rear tail light went out and they were very apologetic and assured me they would have it fixed before it was rented out again. I would say this is the cleanest and most professional U Haul facility I have been to.DEAN T.
Customer did not leave a comment.STEPHEN O.
Everything was great very well organizedTHOMAS Y.
Trailer needs tires but rented anywayTHOMAS N.
Customer did not leave a comment.TUCKER A.
Customer did not leave a comment.Deborah N.
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