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Marty F
Customer Reviews for Abbeys Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the truck, trailer and blankets were all ready for us even though we were early
Maarten Wthe staff was very nice, and my check in and check out was fast and efficient
PAUL MWhen I picked up the truck there was trash in the cab, which I removed. The back of the truck had dirt and snails in it, which I removed. I completely cleaned out the truck using a leaf blower. Parked it exactly where I removed it from. I put the sunshade back in the window. It had 1/4 tank of gas when I rented it and when I returned it, the gauge was right on the 1/4 tank line. Yet I was charged $50.70 because he said the gauge was “under the line”. I disputed the charge for gas with uhaul corporate. But no I would not recommend this location. I only used it because it was the only location nearby that was open on a Sunday. The $29.99 truck rental ended up costing me $270! Yes $150 of that was mileage, but still?!?
Jina Linitially i was supposed to pickup at another location, and the day before someone called me to tell me that i had to route my pickup to this location instead. my equipment was not assigned to my reservation, and i had to call a hotline for assistance since this location was closed on sunday’s. i would not recommend pickup outside of regular hours, especially if you don’t have time to troubleshoot via telephone.
Tatiana SThank you
Brad Rdropping it off was easy but nobody was there because they were closed. So didn't talk to anyone, the only reason I put no on personnel helpful.
NOI FThe man that helped us with picking up the rental was wonderful. He helped us beyond expectations.
Courtney WPerson was rude and charged me double for it
Jaskaran SAccess to the facility was confusing
Ann GProfessional and polite. Awesome service.
Alejandro GService was very friendly and helpful. Vehicle provided was exactly what I needed.
Trenton TGreat customer service and friendly.
LAWRENCE Ddispute over mileage, drop off locations record showed odometer reading different from what was on contract just another hassle that did not need to happen
RANDALL WNo issues
DAVE SI needed a truck for a few hours to get rid of a months track because my truck was broke doun I made a good dump run for about 30.00 dollars . It was a great thing to do got rid of all the garbage piling up in a month . Great customer support
RICHARD BEasy and fast transaction
Ronnie HFIX THE APP. Ensure that proper testing is performed on your Android app to ENSURE THAT LOCATION PERMISSIONS ARE RECOGNIZED AFTER BEING TURNED ON. The app, when installed (and all necessary permissions enabled) on TWO DIFFERENT ANDROID PHONES (Motorola G Stylus, Motorola Edge 2022) did not recognize that location permissions were on, which made it IMPOSSIBLE TO CHECK OUT THE KEY FOR THE VEHICLE.
ford tGood service. Friendly. Easy to pick up.
Matthew WVery good customer service. A+
Benjamin FI'd say clean up the first impression which is the office other than that the equipment was running great and it was clean
Roxy lAttitude of the distributor, vehicle had no gas at pick up and we were told to return it with it at 1/4 tank, he said he's been having an issue with folks stealing gas and quite frankly I would lean towards it leaking gas or the gage not working, I filled it up and parked it overnight, was at half a tank in the AM with no driving after fill up. On our contract that we received it said drop off at 12:30 , received a call at 12:15 being very aggressive saying we were cutting it close since he had scheduled another person at 12:30, we were across the street, putting gas in the van for the 5th time . Would not ever go back to this location.
Sandra BThe gentleman at the counter needs classes in customer service. He was curt to the point of being rude.
Deborah WThe gentleman there was amazing, very knowledgeable and thorough. Thank you
DANA DNo one was there when we dropped off the truck so we did not have any interaction with staff
Karen MExcellent Customer Service Quick and Easy
Mark HThe guy working at the U-Haul station was friendly and helped me hook up and unhook the trailer. Quick and easy process!
robert sThe customer service was above what we have ever gotten at any other location to date!
Derrick GThe gentleman who served us was very helpful and put me at ease as this was my first time renting a vehicle.
Debbie HGreat service. Clean truck. Will be coming back to this location when renting another Uhaul truck.
Lupe PVery tight. Not much room to drop off
Jared GHave the worker be on time and open to receive return of equipment.
Earl GTerrible location. The access is via an alley or a smaller alley along the side. No room to maneuver a motorhome with trailer.
Robert SThe gentleman that was working was very nice great customer service, very patient with me “ I was very unorganized the day I picked it up” If I ever need a U-Haul I will use you guys again
Melissa RGuy was surly, rude,, mysigonistic prick.
Eda RGreat dolly it made moving the car easier. Thumbs up.
Joseph JVery smooth rental. Friendly, professional. Will certainly use again
Chase hHave items that you ordered (dolly,etc) already inside truck when ready for pickup. Have ramps to make it easier to load and unload.
Connie BI couldn’t sign off online (that’s me) so called Abbey and they took care of it. If U-Haul is called I suggest calling in off hours or there’s a long wait time to get through. 50 minutes when I called.
Carol FKeep doing the Excellent job you are doing!! We were very happy with the all a round service we needed to have a toe-dolly ASaP an with help from a couple of the Uhaulers helping out we got one. An we were able to get our job done Quickly for a neighbor in need.
josephine BAbsolutely loved the management! Super friendly and willing to work with you! Very sad to go but no longer need it as I have moved away.
KEANA H | Overall ExperienceOnly complaint wud be that it is not open every day, but completely understand why that's not possible. Definitely recommend this facility to anyone who needs more space.
CAROL C | Overall ExperienceIf I ever need to close again I will make sure to come back and I will recommend you guys you guys were nothing but awesome 😊
JR R | Overall ExperienceLoved everything about this place...after hours access, security, use of carts that easily fit into the elevators, dry & warm inside, and even the price was very reasonable. I'll definitely come back.
STACEY S | Overall ExperienceI was able to reserve a storage space for the same day! It was an easy process and I received a call to confirm my reservation as well.
Privacy R | First ImpressionsI was looking for a storage space last minute and was able to reserve one online! I then received a call confirming my reservation for that day. The man was nice and answered all my questions!
Privacy R | First Impressions