The uhaul scheduling office for the area was a total mess. However I was able to get a hold of Cory at Abbey's and he did a great job. Great to work with, knew what I needed and made it happenCharles H.
Moving Truck Rental in Burlington, WA at Abbeys Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Burlington, WA 98233
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Trailer was not ready. It had lots of bark dust still in the bed and had to wait for manager to clean it without proper tools.KENNETH R.
They charged me $25 cleaning fee but the van wasn't that clean when I used it. And I pnly used it for 5 hours and didn't make any mess.Victoriane C.
Did not have any issues. The trailer worked fine and as advertised. Would like to recommend installing at least one light in the trailer that could be connected via the vehicle tow wiring. The light would be great for use during darker hours when loading/unloading; makes a world of difference.Zane M.
Great, helpful employee.Tawnya G.
Customer Service was very poor. He seemed like he didn't want to be there and unfortunately made our visit very awkward and dull. However, I understand people have bad days.Bryce F.
Truck had the check engine light on. It was dirty. It was not the type I had reserved. The gas tank was less than a quarter full, and when I returned it at the same gas level they charged me extra for gas. Staff member had a bad attitude and seemed inconvenienced that I was using this service.Darian W.
We were five minutes to the pickup location, when there was a call saying â€œthe truck was not available.â€ We drove 30 plus miles to pick up an available truck. We were given extra miles towards total driven. Arriving at our destination...another phone call...could we return the truck, they needed it. We had had ithe truck less than 24 hours. No compensation.Ann E.
Pick up time was 9:00AM, nobody opened the office until 9:15. Staff looked like they just rolled out of bed and had the morning Grumps.Daniel N.
Worked out great! No issues.LONNIE M.
Everything arrived on scheduall and in good condition. Darrell PiersonDarrell P.
We had a good experience. Helpful and friendly service was provided.Brent W.
The area that you pick up and return was extremely tight. I was driving a Tundra and have backed semi trailers into tight places over my career, but this would be extremely challenging for somebody that was not experienced.Anton H.
The person who came out was angry and Irritated. His sign said open but he yelled at me and my son saying he was closed. It was 5:11 so we figured he might still be open since the sign said open till 5.DAVID G.
I picked up at 1/2 tank. Put gas in to 1/2 tank mark about 2 miles from location. It read barely under 1/2 tank at location and I was charged another 17 dollars. Seemed inappropriate to me. Overall felt like I was fleeced a bit. Advertising makes it seem much more affordable than it ends up being.Mary L.
Zero issues, all went as plannedMichael J.
The space was small and utilitarian. When I entered it wasn't obvious if someone was there (he was attending to some task deeper in the building). I waited for about 3 minutes and he came out. Then he was very helpful. We walked through the truck with me and made sure everything was in order.JOSEPH T.
I was quoted $19.99 and was ultimately charged $150. Not happy!Dawn M.
Very good in general.John G.
Very friendly, wore mask and sanitized surfaces as he checked out the vehicle. Fast and efficent.Robert J.
Well I was sent to 5 different places to pick up a truck that I was to pick up at 11:30 am I didn't get the truck until 4:30 and it was not even the size truck that I reserved online if I can avoid uhaul in the future I will! Very dissatisfied customer!DEANN H.
I made a reservation for a truck to move from Bellingham Wa to West Seattle Wa. I was told I could have the truck on a Sunday morning in Bellingham Instead I received a message on Saturday afternoon that my truck was in Burlington and I should call them. The next problem was Burlington did not actually have a truck for me but hoped one would be returned by 9:00 on Sunday. I called Sunday to see if my truck was returned and was told that a mysterious somebody had taken my name off the board. Corey said he would try to figure it out After that I received a message confirming my reservation for the same date but in the following month. I called Corey back and he said sorry wrong date on message your truck is here. Moving is stressful enough without this type of baloney I lost time , money for extra gas to drive truck to the city I reserved it in and any use for your services ever againEDWARD P.
Truck was great however I ordered a dolly with my truck and there wasn't one in it. I was still charged.Elda B.
I paid for my trailer online and when I had gotten there to pick it up I was informed that it had been canceled by them. I had to pay almost $600 out of pocket and was assured I would have my other $600 refund right back in my account, as I needed it for my trip. Here I am 6 business days later and no refund. I've been on and off the phone with uhaul and my bank only to finally discover that the kid (won't mention his name) at Abbeys never canceled my order properly and it has been sitting unfinished for a week and therefore ZERO refund. Now I'm doing all of the legwork to get ahold of a Manager who can process this refund and wait for it....wait ANOTHER WEEK FOR MY MONEY!!! I am VERY displeased with Abbeys and Uhaul as a whole for their irresponsible actions in getting this problem resolved.Zachary S.
Easy to pick up Remote pick up Downloaded app ...needed smartphones And got a keyKevin H.